• Act as Product Owner for the Educational ERP. • Manage, organize, and prioritize the product backlog. • Write initiatives, epics, features, and user stories following best practices (INVEST). • Define clear, objective, and traceable acceptance criteria. • Support Discovery activities and prioritization based on value, risk, and impact. • Facilitate refinements with multidisciplinary teams. • Map business processes, academic, financial, regulatory rules, and integrations. • Participate in agile ceremonies. • Validate deliveries made by squads. • Proactively communicate risks to stakeholders. • Monitor the product roadmap, releases, and product metrics. • Serve as the connection point between Product, Engineering, UX, QA, Support, and business areas. • Support strategic decisions using product data and metrics.

• Write and refine user stories with clear success criteria based on jobs to be done, or a similar framework, leveraging AI tools to accelerate drafting, research and synthesis • Own and prioritize the product backlog for assigned product areas, balancing user needs, business impact, and technical considerations • Collaborate with engineering teams to define, scope, and deliver product features, including AI-powered capabilities within the Bloom Growth platform • Participate in Agile/Scrum ceremonies including sprint planning, standups, backlog refinement, and retrospectives • Gather and analyze user feedback, usage data, and market insights to inform product decisions and validate direction • Use AI tools to enhance product workflows including research, documentation, competitive analysis, and stakeholder communication • Partner with cross-functional teams including Design, Engineering, Customer Success, and Sales to ensure alignment on priorities and delivery • Identify and communicate risks, dependencies, and blockers that may impact product timelines • Support the development of requirements for AI-driven features to ensure they are well-defined and technically feasible • Promote a culture of continuous improvement, experimentation, and learning within the product team • Ensure work is clearly defined and ready for development to support the team’s 1-week sprint cycles

• Conceptually and technically develop new and revised insurance programs in response to emerging issues and changing commercial auto marketplace. • Provide strategic thought leadership on Commercial Auto and Commercial Umbrella lines of business. • Gauge impacts on insurance programs and provide actionable insights. • Collaborate with product strategy leaders and compliance experts. • Engage with customers and respond to their feedback. • Participate in panels and other customer forums, represent products, and prepare presentations or articles.

• Draft policy language and develop manual rules that guide insurers in issuing and rating policies. • Review laws, regulations and case law for impact on ISO products and insurer procedures. • Develop policy language and rules for major program updates that provide valuable insurance enhancements to products used by the entire insurance industry. • Review state laws and requirements and make revisions to ensure program updates are compliant and relevant in each state. • Leverage insurance expertise and researching skills to provide timely, thoughtful responses to insurer inquiries. • Develop and present items to panels of insurers on emerging trends and potential revisions. • Collaborate with all stakeholders including Product Development, Law Department, Government Relations, Actuarial, etc.