Google Fiber logo
Google Fiber

All internet should be this simple.

Senior Service Delivery Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 501-1,000Since 2010H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$140K - $204.2K / year

Seniority

Senior

Bachelor Degree10 yrs expEnglishITSM

Job Description

Senior Service Delivery Specialist

Google Fiber

• Lead, mentor, and help in the development of Support Desk team members and Team Leads, and support engineers. • Implement and improve IT service management processes (ITSM). • Communicate service status, risks, and improvement initiatives. • Serve as the primary escalation point for service issues. • Plan workforce capacity and forecast support demand. • Identify root causes and drive permanent resolution through problem and change management.

Job Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
  • 10 years of experience in IT support or service management.
  • 4 years in leadership or service delivery management roles.
  • Proven experience leading Support Desk operations.
  • Proven experience supporting Mobile Devices and/or Laptops

Benefits

  • Bonus
  • Benefits

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