Time To Hire logo
Time To Hire

Making hiring hassle free - with active sourcing

Senior Operations Manager – DTC, Supply Chain

Supply ChainSupply ChainContractRemoteSeniorTeam 1-10Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

8 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Senior Operations Manager – DTC, Supply Chain

Time To Hire

• Own supplier relationships across manufacturing, packaging and labeling partners. • Manage purchasing, demand planning and inventory forecasting based on sales performance, ad spend and customer behavior. • Monitor inventory levels and proactively manage replenishment to prevent stockouts. • Build backup supplier strategies and mitigate operational risks. • Lead supplier negotiations and continuously optimize pricing and commercial terms. • Own the relationship with our 3PL fulfillment partners and continuously improve operational performance. • Monitor daily order flow and ensure smooth fulfillment operations. • Optimize shipping costs across Germany, Austria, Switzerland and the wider EU. • Lead fulfillment optimization and warehouse migration projects where required. • Lead our Customer Support function through the Customer Support Lead. • Build, maintain and continuously improve customer support SOPs. • Monitor ticket volume, response times and resolution rates. • Own operational decisions around refund policies and exceptional customer cases. • Design and optimize cross-functional handoffs between Operations, Growth, Customer Support and external partners. • Build and maintain a structured vendor management database. • Identify operational bottlenecks and proactively implement scalable solutions. • Partner closely with the Founder on quarterly operational reviews and strategic planning. • Own the operational planning and execution of new product launches.

Job Requirements

  • 3+ years of Operations experience in a DTC E-Commerce business.
  • Proven hands-on experience managing Supply Chain and 3PL fulfillment operations.
  • Experience leading Customer Support operations or Customer Support teams.
  • Strong ownership mentality—you proactively build understanding, identify problems and drive solutions independently.
  • Strong analytical skills with experience working with spreadsheets, COGS models and operational reporting.
  • Experience with Shopify and operational tools such as ClickUp (or Notion) and Gorgias (or Zendesk).
  • Experience working with suppliers, logistics partners and operational processes across the DACH region.
  • Ability to work independently without micromanagement.
  • Fluent English is required. German is a strong plus.

Benefits

  • 100% Remote – Work from wherever you're most productive.
  • Flexible Working Hours – We care about results, not office hours.
  • Long-Term Partnership – We're looking for a long-term freelance partner (12+ months), not a short-term contractor.
  • High Ownership – You'll own key operational decisions and have a direct impact on how Purefemm scales.
  • Direct Collaboration with the Founder – Fast decision-making, short communication paths and no unnecessary hierarchy.
  • Freedom with Responsibility – You'll have the autonomy to improve processes, implement your ideas and drive meaningful change.
  • Real Business Impact – Your work will directly influence customer experience, operational efficiency and the long-term success of the business.
  • Competitive Monthly Retainer – Based on your experience, ownership and track record.
  • Build with Us – Join us at an exciting stage and help shape one of Europe's leading subscription brands for women's health.

Related Categories

Related Job Pages

More Supply Chain Jobs

Full TimeRemoteTeam 51-200Since 2012H1B No Sponsor

• Own the strategy and roadmap for real-time cold-chain operations and product release • Collaborate with cross-functional teams, including engineering, sales, and marketing, to bring products to market successfully • Conduct market research to identify trends, opportunities, and competitive threats in the industry • Define and prioritise product features and requirements based on customer feedback and business objectives • Manage the product lifecycle from concept to launch • Align with other product managers to create joint offerings for SkyCell customers • Ensure compliance with industry regulations and standards throughout the product development process • Work closely with key collaborators to leverage their expertise and insights in the pharma sector • Analyse product performance metrics and make data-driven decisions to enhance user satisfaction and business outcomes • Engage with customers and stakeholders to gather feedback and foster strong relationships

United Kingdom
Supply Chain8 days ago
Full TimeRemoteTeam 1,001-5,000H1B Sponsor

• Provide functional expertise on projects and initiatives involving the Oracle Cloud ERP Supply Chain modules of Inventory Management and Procurement, as well as their integration with other internal and external boundary applications; • Work with the client's Supply Chain functions to capture and map business requirements to Oracle Cloud functionality; • Identify gaps and advise clients on options, risks, and value propositions; • Accountable for the generation and accuracy of the requirements document, the Oracle Cloud configuration, and the conversion and cutover activities pertaining to the Supply Chain modules; • Identify gaps and present solution options to business based on nuances of Oracle Supply Chain products and best practices; • Ensure that all capabilities delivered align with original business objectives, application service levels, IT strategies, and design intent; • Organize and facilitate functional design sessions with business users from multiple geographical regions and functional areas; • Integrate requirements from multiple design sessions and teams into the Cloud ERP system design; • Develop use and test cases to test the implementation of Oracle Cloud ERP and participate in the execution of such test cases; • Provide support to testing team and end users during the various test cycles; remediate and/or disposition of test case failures or anomalies; • Align departmental policies and procedures with Cloud ERP system processes, policies, and procedures in the solution implementation; • Support project execution methodology, report on project progress, and aggressively identify and manage issues to closure; • Work with a cross-functional team to deliver a complete ERP solution, while leading and providing direction on Supply Chain modules.

Canada
Ascension Health logo

Trainer Supply Chain Management

Ascension Health

Ascension Health is the largest nonprofit organization that specializes in providing Catholic faith-based, comprehensive healthcare services in the United State

Supply Chain8 days ago

Title: Temporary Trainer Supply Chain Management Location: Remote, USA Job ID: 454874 Full Time Remote Day Job Description: Location: Remote with up to 50% travel Department: Voyager Schedule: Day shift | Full Time Salary: $78,000 - $80,000 per year #LI-Remote Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage:medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support:parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more How you’ll make an impact in this role - Delivering training on SCM modules, including Procure-to-Pay, Requisitioning, Inventory, Order Management, and Logistics. - Guiding users through core tasks such as requisition creation, purchase order management, inventory adjustments, and order fulfillment. - Facilitating hands-on training using sandbox environments and realistic process scenarios. - Supporting learners with role-based navigation, task sequencing, and system troubleshooting. - Providing live support during both formal training sessions and go-live events to reinforce consistent system use and data entry standards. What minimum requirements you’ll need Education: - High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required. What additional preferences we're seeking - 3-5 experience Hands-on experience with Oracle Supply Chain - Strong command of transactional supply chain processes within the system - Familiarity with dependencies between procurement, inventory, and order management tasks - Experience in the Healthcare or a related industry including clinical settings Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

United States
$78K - $80K / year
Supply Chain8 days ago
Full TimeHybridTeam 10,001+H1B No Sponsor

Title: Manager, Supply Chain Sourcing - EIS and Administrative Services Location: Beverly Hills United States Job ID 18629 Job Category Supply Chain / Procurement Hybrid Job Description: Job Description Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Do you have a passion for the highest quality and patient happiness? Then please respond to this dynamic opportunity available with one of the best places to work in Southern California! Cedars-Sinai is a nonprofit, independent healthcare organization committed to improving the health status of the communities we serve through: - Leadership and excellence in delivering quality healthcare services - Expanding the horizons of medical knowledge through biomedical research - Educating and training physicians and other healthcare professionals Quality patient care is our priority. Providing excellent clinical and service quality, offering compassionate care, and supporting research and medical education are essential to our mission. We have been recognized ten years in a row on the "Best Hospitals" Honor Roll by U.S. News & World Report! We are seeking a Manager, Strategic Sourcing to oversee the EIS and Administrative Services categories and provide leadership and oversight for sourcing, contracting and purchasing-related activities within Supply Chain Shared Services. In this newly created role, you will integrate product/service category-related analysis and oversight with daily supervision of Contract Administrators and Procurement Specialists. Your goal will be ensuring accuracy, timeliness, compliance, and supply assurance across assigned categories as well as sourcing and contracting excellence aligned with our annual plan of purchase and other requests as needed. The Manager reviews supplier, pricing, operational, and utilization data to support sourcing recommendations, oversees operational purchasing workflows, leads supplier performance evaluation and Quarterly Business Reviews (QBRs). This is to ensure alignment with organizational, financial, and operational objectives. The position requires advanced analytical capabilities, strong decision-making, and the ability to lead staff in achieving service excellence, cost optimization, and compliant purchasing practices. The role also requires excellent communication and collaboration skills enabling our shared service model and supporting the entire health system. This opportunity is a hybrid remote position that will require being in the office at least once a week. Summary of Essential Duties: - Manages Contract Administrators and Procurement Specialists, including hiring, onboarding, scheduling, coaching, performance evaluations, and corrective actions; ensures team readiness, coverage, and consistent workflow execution. - Directs, plans, and prioritizes sourcing, purchasing, and contracting activities to ensure departmental goals, accuracy, service levels, turnaround times, and supply assurance requirements are met. - Oversees staff evaluations of new products, services, equipment, and technologies, ensuring accuracy and completeness of assessments and preparing managerial recommendations for leadership review. - Negotiates complex service agreements, Statements of Work (SOWs), Master Service Agreements (MSAs), pricing structures, service-level agreements (SLAs), and performance guarantees. - Conducts supplier assessments and market benchmarking to evaluate service capabilities, pricing competitiveness, innovation, and risk. Typical Enterprise and Information Services Categories Will Include: - IT Infrastructure Hardware - Data Center and Colocation Services - Cloud Infrastructure and Hosting Services - Cybersecurity Products and Services - Managed IT Services - Network Equipment and Services - Telecommunications and Voice Services - Wireless and Mobility Services - End User Computing Devices (PCs, Laptops, Tablets) - Printers and Managed Print Services - Audio-Visual and Collaboration Technology - IT Staff Augmentation and Technical Resources - IT Consulting and Professional Services - Infrastructure Maintenance and Support Agreements - Technology Asset Lifecycle Services - Data Storage and Backup Solutions - Disaster Recovery and Business Continuity Services - Hardware Maintenance and Break-Fix Services - Technology Leasing Programs - Emerging Technology and Innovation Services Typical Administrative Services Categories Will Include: - Consulting and Advisory Services - Legal Services - Audit and Compliance Services - Banking and Financial Services - Human Resources Services - Talent Acquisition and Recruitment Services - Temporary Labor and Workforce Solutions - Employee Benefits and Wellness Programs - Marketing and Advertising Services - Public Relations and Communications Services - Education and Training Services - Travel Management Services - Corporate Events and Meeting Services - Office Supplies and Workplace Services - Print, Mail, and Document Services - Records Management and Storage - Translation and Interpretation Services - Memberships and Professional Subscriptions - Insurance and Risk Management Services - Fleet and Vehicle Management Services - Background Screening and Credentialing Services - Revenue Cycle Support Services - Business Process Outsourcing (BPO) - Contact Center and Customer Service Services Qualifications Education: - Bachelor's Degree in Supply Chain Management, Operations, Business, Accounting, Contract Administration, Procurement or a related field required - Master's Degree preferred Certifications/Licensure: - Certified Professional Contracts Manager certification (CPCM) preferred Experience: - 5 years of progressive responsibility in purchasing, project management, contract and vendor negotiations in a complex environment of a multi hospital setting, large hospital or healthcare setting required - 5 years of direct experience in on or more category, such as medical surgical, facilities and support services, and or professional services required - 2 years of Staff leadership experience such as team lead, supervisor, or manager required

California