• Design flows, systems, and interfaces • Collaborate deeply with engineers and PMs • Own problems end-to-end, from discovery through to shipped product • Create fast feedback loops by testing ideas early • Mentor other designers and contribute to raising the bar across the team

Role Description The Principal, Brand Systems & Information Design is responsible for the visual structure, flow, and presentation quality of OnTrac’s most important marketing and commercial materials. This role supports how complex service ideas, data, and commercial narratives are communicated across: - Executive presentations - Sales proposals - Webpages - Customer-facing materials - Templates - Other high-value content This role also leads the development of reusable design systems, layout standards, and visual frameworks that improve consistency, usability, and quality across teams. Success in this role requires strong hands-on design capability, information design experience, and the ability to translate complex B2B subject matter into clear visual communication for professional audiences. Qualifications - Bachelor’s degree or equivalent experience - 6–9 years of experience in graphic design, brand design, presentation design, content design, or related visual communication roles - Strong portfolio demonstrating high-quality presentation design, page design, layout systems, and data visualization work in complex B2B or information-dense environments - Experience building reusable design systems, templates, and foundational design structures rather than only one-off assets - Experience in logistics, transportation, SaaS, industrial, or other complex B2B categories is preferred - Up to 10% travel Requirements - Build brand systems and templates: - Develop and maintain templates, layout systems, and foundational design components that improve consistency, clarity, speed, and quality across marketing and sales materials. - Shape information structure and presentation flow: - Establish and evolve how materials are organized and presented, including hierarchy, pacing, flow, and visual treatment of information across presentations, webpages, charts, and structured content. - Translate data and complex ideas visually: - Turn data, market insights, operational information, and commercial concepts into charts, diagrams, comparison views, and other visual stories that help audiences understand nuanced topics clearly. - Lead high-value design work: - Design presentations, webpages, proposals, QBR materials, tradeshow branding, and other customer-facing or sales-facing assets that communicate complex ideas with clarity and consistency. - Create scalable visual standards: - Build reusable systems and design approaches that strengthen output across teams and support repeatable, high-quality visual communication. - Partner across functions: - Work closely with Sales Enablement, Marketing, Product Marketing, and channel teams to translate strategy and messaging into visually strong and commercially useful materials. - Manage external design support: - Direct work produced by agencies, contractors, and other external design resources while overseeing budget and performance for those partners. Benefits - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. Company Description Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

• Mitarbeit am Relaunch unserer Website (WordPress) • Erstellung und Pflege von Seiten und Inhalten im CMS • Mitwirkung an Struktur, Navigation und Nutzerführung (UX) • Umsetzung und Weiterentwicklung einzelner Formate (z. B. Quiz, interaktive Inhalte) • Recherche und Einsatz geeigneter Plugins • Testing von Seiten (Darstellung, Funktionalität, mobile Nutzung) • organisatorischen und administrativen Aufgaben im Rahmen des Webprojekts

Role Description Let's build a beautiful product together. We are building infrastructure and tools that power real-time AI voice agents used by fast-growing companies. Design quality matters here—every interaction happens in real time, under pressure, with real users. As a Product Designer, you'll own end-to-end product design across core user workflows. You'll work directly with founders, engineers, and customers to shape features from first principles—not just polish UI after decisions are made. This is a high-ownership role with real influence over product direction, UX quality, and design standards. Key Responsibilities - Own the product experience end-to-end - from early concepts and PRDs to polished, shipped features used by real customers in high-stakes, real-time scenarios. - Shape how users interact with AI voice agents, turning complex, technical workflows into clear, intuitive, and human experiences. - Work side-by-side with engineers and founders to define, refine, and ship features, ensuring design intent and quality are preserved all the way to production. - Be the voice of the user - conduct customer interviews, gather feedback, and translate real user pain points into thoughtful design solutions. - Proactively raise the UX bar by identifying friction, inconsistencies, and opportunities across the product, and driving improvements from idea to launch. - Build and evolve Retell's design system, setting standards for consistency, scalability, and craftsmanship as the product and team grow. - Hold a high bar for craft and quality, sweating the details and refusing to compromise on clarity, usability, or polish. - Influence product direction through design, contributing strong opinions, clear rationale, and taste-driven decisions that shape what we build next. Qualifications - 5+ years of experience as a Product Designer working on shipped products. - Strong user-centered design background (HCI, design, or equivalent experience). - Excellent product taste and a strong sense of usability, hierarchy, and visual clarity. - Detail-oriented and care deeply about polish and consistency. - Enjoy working closely with engineers, PMs, and founders to shape product direction. - Comfortable operating in a fast-moving startup environment with ambiguity. - Enjoy owning problems end-to-end rather than working within a narrow design scope. - Care deeply about building products that are easy to use and delightful.