• Work with customer leadership to identify, quantify and report value targets for productivity gains and financial impact • Ensure seamless operations and delivery for the overall customer program, in close partnership with the Cognition account team • Ensure everyone at customer and Cog has visibility on playbook implementation, consumption metrics and value metrics • Maintain great relationships and customer trust via delivery • Oversee onboarding and rollout to thousands of engineers, ensuring successful deployment • Apply world class analytical and technical program management skills to support customer executives and teams, particularly with value realization and tracking • Build centers of excellence within accounts and empower them through tailored enablement programs

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers. • Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities. • Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability. • Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures. • Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization. • Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance. • Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements. • Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency. • Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues. • Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions. • Design intuitive AI applications that prioritize user-centric interactions and seamless experiences. • Define user intents, journeys, and decision paths to map out logical and efficient customer interactions. • Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency. • Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience. • Develop AI assistant personas and multimodal interaction patterns to humanize the interface. • Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards. • Partner with project managers on solution design and delivery. • Manage lifecycle development, change control, and risk mitigation. • Deliver enablement for partners and customers. • Mentor colleagues on AI configuration and conversational design. • Produce reusable documentation, templates, and guidelines.

Role Description Our client is one of Italy's leading dental business coaching and consulting organisations, dedicated to helping dentists transform their practices into highly profitable, systemised businesses. Unlike traditional consultancy firms, the organisation focuses on enabling practices to operate successfully without relying solely on the owner, giving dental professionals greater freedom, improved profitability and a better quality of life. Their mission is rooted in creating lasting value through education, coaching, innovation and ethical business practices. As part of an ambitious growth strategy, they are seeking an innovative AI Integration Specialist to design, implement and optimise AI-powered solutions that improve operational efficiency, automate business processes and support strategic decision-making. This is an exciting opportunity for someone who is passionate about artificial intelligence, automation and digital transformation. You will play a key role in integrating AI technologies across the organisation, helping teams work more efficiently while improving the quality, consistency and scalability of business operations. Please note: This role supports an Italian business. Candidates must be fluent in Italian (written and spoken), with a good command of English, as they will work closely with an Italian-speaking team. Working hours will align with Italian business hours (CET/CEST). Qualifications - Fluent Italian (written and spoken) – essential. - Good command of English. - A minimum of 3 years' experience in AI Integration, Automation, Business Systems, Data Analytics or a related field. - Experience implementing AI-powered tools and workflow automation solutions. - Strong understanding of artificial intelligence technologies, machine learning concepts and automation platforms. - Experience designing dashboards, reports and business intelligence solutions. - Strong analytical and problem-solving skills. - Experience integrating digital platforms, APIs and business systems. - Excellent organisational and project management skills. - Ability to work independently and manage multiple priorities. Requirements - Experience with Microsoft Power BI, Tableau or similar visualisation tools. - Experience using OpenAI, Claude, Gemini or other Large Language Models (LLMs). - Knowledge of no-code and low-code automation platforms such as Make, Zapier or n8n. - Python or SQL experience. - CRM integrations. - Cloud platforms and API integrations. - Experience implementing AI governance and security best practices. - Familiarity with prompt engineering and AI workflow optimisation. Equipment Requirements - Reliable laptop or desktop computer. - Stable, high-speed internet connection. - Dedicated home office suitable for remote working. Working Hours - Full-time position. - Working hours aligned with Italian business hours (CET/CEST). - Flexibility may occasionally be required to support business projects and AI implementations. Benefits - The opportunity to join one of Italy's leading business coaching organisations. - Work within an innovative and forward-thinking organisation embracing AI and digital transformation. - The opportunity to design and implement AI solutions with a direct impact on business performance. - Exposure to cutting-edge AI technologies, automation platforms and digital innovation. - Career development opportunities within a growing international business. - A collaborative environment where continuous learning, creativity and innovation are encouraged.

• Assist engineering teams in identifying and solving challenges related to AI development, focusing on improving efficiency and usability. • Support the development and optimization of AI infrastructure, including pipelines for model training and evaluation. • Contribute to the development and improvement of centralized AI services, such as document parsing, search tools, and integration of large language models (LLMs). • Help evaluate system performance and participate in proposing solutions for optimization. • Actively participate in team discussions, fostering a collaborative and innovative learning environment.