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Social Science Program Specialist
Location
United States
Posted
5 days ago
Salary
$74.7K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Social Science Program Specialist
Office of Suicide Prevention, Veterans Crisis Line
Role Description The employee will serve as the Social Science Program Specialist located in the Quality, Training, & Risk Management division, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. Responsibilities - Identifies performance and quality assurance issues. - Maintains proficiency and knowledge of VCL operations. - Monitors interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur. Work Schedule - The Veterans Crisis Line is a 24/7/365 call center. - Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. - Tour will be determined after final selections and will be based on seniority. - Tour is subject to change based on program needs. - Selectees will be expected to work all shifts. Remote - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. - The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. - Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/16/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - Individual Occupational Requirement (IOR): The IOR is a basic requirement that must be met by every applicant in order to qualify for entry into this occupational series. Requirements - Successful completion of a four year degree from an accredited college or university in a behavioral or social science, or related disciplines appropriate to the position. - Combination of education and experience that provide applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Four years of appropriate experience that demonstrate the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. - Specialized Experience GS-11: To qualify at the GS-11 level, you must have one year of specialized experience equivalent to at least the next lower grade (GS-9). - Education: Applicants may substitute education for the required experience. - Combination: Applicants may also combine education and experience to qualify at this level. Benefits - Relocation/Recruitment Incentives: Not Authorized - Critical Skills Incentive (CSI): Not Approved - Permanent Change of Station (PCS): Not required - Financial Disclosure Report: Not required - This is not a bargaining unit position Education Requirements - A transcript must be submitted with your application if you are basing all or part of your qualifications on education. - Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. - If selected, you must provide official transcripts. - Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
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