Client Success Manager - Talent Solutions (TF Core + TF Pro) Doximity is transforming the healthcare industry. Our mission is to help doctors save time so they can provide better care for patients. As medicine's largest network in the United States, we hold an elevated sense of responsibility in everything we do — and we're committed to building diverse, inclusive teams that make a direct impact on the healthcare system. This role can be filled in our San Francisco headquarters or remotely in the U.S. About the Role Doximity is seeking a results-oriented Client Success Manager to build strong, trusted partnerships across our Talent Solutions portfolio. This role manages a blended book of business spanning Doximity Talent Finder Core and Talent Finder Pro — our premium, white-glove recruitment service — and is responsible for the full client lifecycle from kickoff through renewal, while partnering with Sales to grow existing business. How You'll Make an Impact Core Responsibilities (All Clients) - Strategize and build relationships with clients while optimizing their success using Doximity Talent Finder - Develop trusted, consultative partnerships ensuring clients are effectively trained, consistently engaged, and aligned to their defined recruitment objectives and strategy - Proactively monitor trends in product adoption and utilization, identifying at-risk clients and collaborating across internal teams to address those risks - Create and present executive business reviews quarterly (or as needed), analyzing performance results and developing actionable strategies for improvement - Strategically partner with Sales to position for upsell and renewal opportunities - Manage timelines for all assigned clients and provide regular status updates to Talent Finder leadership, including high-risk and high-upsell-potential accounts Talent Finder Pro (White-Glove Service) - Deliver an elevated, high-touch service experience for TF Pro clients, acting as a strategic recruitment partner across their physician sourcing efforts - Manage day-to-day recruitment workflows on behalf of Pro clients, including maintaining job descriptions, running candidate searches, building and saving target lists, crafting outreach messaging, and — following client approval — posting jobs and deploying DocMail campaigns - Provide proactive, consultative guidance tailored to complex or high-volume recruitment needs, ensuring Pro clients realize the full value of their premium investment What We're Looking For - 1–3 years of experience in healthcare recruiting, client-facing healthcare consulting, or a client success / account management role — preferably within the healthcare industry - Track record of delivering results and meeting retention or sales targets - Experience working independently and maintaining personal accountability for a portfolio of client accounts - Comfortable presenting to large remote and in-person audiences, including executive stakeholders - Highly organized with the ability to manage large volumes of information across multiple clients, projects, and regions - Experience using Doximity Talent Finder is a plus Perks and Benefits - Medical, dental, and vision coverage for you and your family - 401k with employer matching program - Employee stock purchase plan - Parental leave - Life, AD&D, and Disability - Generous time off, holidays, and wellness benefits Interview Path - Talent Acquisition Interview - Hiring Manager Interview - Team Interview - Executive Interview - Hiring Decision Compensation The U.S. total compensation range for this full-time position is inclusive of salary + bonus. Ranges are determined by role and level; individual pay is determined by relevant skills, experience, and education/training. About Doximity Talent Solutions Doximity is the leading digital platform for medical professionals, with over 80% of U.S. physicians across all specialties. Doximity Talent Solutions brings together Curative — Doximity's recruiting team — and Doximity Talent Finder, our best-in-class sourcing tool, to support all client recruitment and hiring needs in one place. Our full suite includes best-in-class sourcing, full-service placement (locums, clinical, and executive search), and advanced advertising targeting engaged clinician audiences. It's a range of products no other company can offer. More About Doximity For the past decade, it's been our mission to help every physician be more productive so they can provide better care for their patients. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members. Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We're growing fast — join us! EEOC Statement Doximity is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

• Support technical onboarding: Assist customers in integrating New Relic within their cloud environments, ensuring they begin to realize platform value. • Conduct fundamental training sessions: Help develop educational resources and introductory training that explain core functionalities and benefits. • Monitor and contribute to Mutual Activity Plans: Track customer progress and provide basic insights into observability tool usage. • Interact with technical stakeholders: Work closely with stakeholders to understand initial goals and align platform use to support their objectives. • Partner with customers to develop business cases for expansion and quantify solution impacts through regular reporting. • Present platform capabilities and create new content; provide training to customers for ongoing proficiency.

• Manage the day-to-day relationship with firm decision-makers and project teams. • Build and run governance: steering committees (COPIL), adoption committees, monitoring bodies, and a local ambassador community. • Define and execute adoption plans (employees + clients) based on data. • Coordinate execution with Pennylane internal experts (Product, Support, Ops, Sales, etc.). • Anticipate risks (satisfaction, rollout, adoption) and implement remediation plans. • Help embed and drive the use of the Pennylane PA to centralize workflows.

• Structure, review, and optimize Customer Success team processes; • Automate tasks, alerts, and updates between the CRM, support, finance, and product platforms; • Ensure the quality, organization, and standardization of data used by the team; • Identify bottlenecks in the customer journey and in the team's internal processes; • Create and maintain documentation for processes, workflows, and tools; • Train and support the team in using tools and adopting new processes; • Develop and refine internal materials and customer support content; • Use AI tools such as Claude, Gemini, and GPT to increase efficiency and improve team processes; • Monitor metrics and propose data-driven improvements.