• Responsible for the intake, troubleshooting, and triaging of live healthcare IT Help Desk and network infrastructure issues across the OCHIN collaborative. • Monitor dashboards and respond to alerts, escalating to 3rd party vendors and/or on-call engineers when needed. • Communicating throughout the course of an escalated issue until resolution. • Responsible for reporting issues, applying system patches, and assisting the IT team.

Role Description As a Resource Planning Advisor, you will help shape how we plan, forecast, and support our Provider Organization. In this role, you will turn data into clear insights that guide staffing, improve service, and support smart business decisions. You will work with operational, finance, and workforce management partners to build practical planning models, identify risks early, and create solutions that help teams serve customers with confidence. - Design and maintain demand forecasting and supply planning models that help the organization plan staffing needs and manage service quality. - Analyze contact volume, business trends, productivity, cost, and operational changes to identify staffing risks, opportunities, and recommended actions. - Partner with finance, operations, and workforce management teams to explain forecast drivers, variance trends, and mitigation plans in a clear and practical way. - Lead capacity planning conversations, including hiring plans, inventory reviews, and short-term staffing touchpoints, while bringing forward data-based recommendations. - Use data and predictive analysis to tell a clear story, influence decisions, and support strategic workforce planning priorities. - Identify and implement process improvements that strengthen forecasting accuracy, improve operating expense outcomes, and support better customer service. - Prepare ad hoc analysis and executive-ready insights to answer capacity, staffing, and budget-related questions. - Build strong relationships across matrix partners and share best practices that help the team learn, grow, and deliver measurable results. Qualifications - High School Diploma or G.E.D. - 5+ years of experience in advanced data analysis, financial analytics, resource planning, workforce management, or related operational planning work. - Experience building or improving forecasting, capacity planning, or management processes. - Advanced Microsoft Excel skills, including pivot tables, lookups, and data analysis; macro experience is helpful. - Ability to analyze complex data, identify trends, and explain insights in a clear and actionable way. - Strong communication skills with the ability to influence, partner, and build trust across a matrix organization. - Experience leading planning discussions, managing priorities, and meeting deadlines with limited supervision. - Ability to support complex initiatives, solve problems, and drive measurable business outcomes. Preferred Qualifications - Bachelor’s degree in Finance, Accounting, Economics, Business, Analytics, or a related field; MBA is a plus. - 5+ years of progressive business operations analysis experience with forecasting and budgeting exposure. - Experience with workforce management software, resource planning tools, SQL, Tableau, or data mining. - Experience using statistical forecasting or time series models, such as ARIMA or SARIMA. - Experience in multiple workforce management roles. - Project management experience or experience creating strategic and detailed operations plans. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Compensation - This position anticipates offering an annual salary of 78,200 - 130,400 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. Company Description Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

• help shape how we plan, forecast, and support our Provider Organization. • turn data into clear insights that guide staffing, improve service, and support smart business decisions. • work with operational, finance, and workforce management partners to build practical planning models, identify risks early, and create solutions that help teams serve customers with confidence. • Design and maintain demand forecasting and supply planning models that help the organization plan staffing needs and manage service quality. • Analyze contact volume, business trends, productivity, cost, and operational changes to identify staffing risks, opportunities, and recommended actions. • Partner with finance, operations, and workforce management teams to explain forecast drivers, variance trends, and mitigation plans in a clear and practical way. • Lead capacity planning conversations, including hiring plans, inventory reviews, and short-term staffing touchpoints, while bringing forward data-based recommendations. • Use data and predictive analysis to tell a clear story, influence decisions, and support strategic workforce planning priorities. • Identify and implement process improvements that strengthen forecasting accuracy, improve operating expense outcomes, and support better customer service. • Prepare ad hoc analysis and executive-ready insights to answer capacity, staffing, and budget-related questions. • Build strong relationships across matrix partners and share best practices that help the team learn, grow, and deliver measurable results.

• Drive continuous improvement within SNOC security operations by identifying opportunities to enhance monitoring, response workflows, automation, and operational efficiency • Serve as the primary escalation point for complex security incidents, providing advanced technical analysis and resolution support to the SNOC engineering team. • Support the development and maintenance of operational documentation including security runbooks, incident response procedures, investigation guides, and knowledge base articles. • Identify and analyze potential security risks, vulnerabilities, and suspicious activity across network, system, endpoint, identity, and cloud environments, recommending remediation actions. • Assist in strengthening security monitoring capabilities by improving detection logic, tuning alerts, and contributing to SIEM analytics rules and automation workflows. • Provide mentorship and technical guidance to junior SNOC engineers during investigations, troubleshooting, and incident response activities. • Support security compliance initiatives by ensuring operational activities, incident investigations, and response actions are properly documented to support audits and reporting. • Participate in validation and testing of incident response procedures, disaster recovery plans, and operational readiness exercises. • Act as the technical lead for high-severity security incidents, coordinating investigation activities and guiding containment, eradication, and recovery efforts. • Perform advanced threat analysis using SIEM, EDR, identity protection, and network telemetry platforms to identify malicious or suspicious activity. • Investigate complex security alerts and correlated incidents across endpoint, identity, email, cloud, and network security platforms. • Develop and refine detection capabilities including SIEM analytics rules, threat hunting queries, alert enrichment logic, and automated response playbooks. • Provide escalation support during major incidents, assisting with root cause analysis, containment strategies, and post-incident documentation. • Collaborate with engineering, infrastructure, and client teams to implement remediation actions and long-term risk mitigation strategies. • Support onboarding and integration of security telemetry from new platforms and security technologies into the monitoring environment. • Ensure security investigations, incidents, and operational actions are accurately documented within ticketing and case management systems.