Role Description The Network Operations Manager owns the reliability, performance, and continuous operation of a global enterprise network supporting a leading autonomous-mobility client’s IT operations organization. This is a management role: you will lead the people, processes, and standards that keep critical network infrastructure running, bridging the gap between new-site deployment and long-term steady-state reliability. Moving the team beyond reactive fire-fighting, you will own operational acceptance of newly deployed infrastructure, direct the response to major incidents, and mature the incident, change, and problem-management disciplines that govern a high-availability environment. You will set the operational strategy, develop the engineers who execute it, and serve as the senior escalation point and primary operational interface to client stakeholders. Success in this role is measured by network availability, mean time to repair, the maturity of your team and its runbooks, and the confidence of the client’s IT leadership in day-to-day operations. Qualifications - 8+ years in network engineering, enterprise deployment, or high-velocity network operations, including 3+ years in a formal people-management or team-lead capacity. - Proven track record leading NOC or network operations teams in a 24/7, high-availability environment. - Demonstrated ownership of network operations within critical infrastructure carrying high-availability requirements (99.99%+ uptime). - Strong hands-on background configuring and troubleshooting multi-vendor network devices via CLI and cloud-managed controllers (e.g., Cisco, Juniper, Arista, Palo Alto, Fortinet). - Practical, ownership-level command of ITIL Incident, Change, and Problem management. - Excellent verbal and written communication; able to translate technical detail into business-impact narratives for cross-functional and client stakeholders. Requirements - Own staffing models, on-call rotations, and shift scheduling to guarantee continuous coverage of a round-the-clock operation without single points of failure. - Serve as the senior escalation owner and operational decision-maker; hold the team accountable for SLA attainment, quality, and adherence to standards. - Forecast workload and headcount needs, and make the case for resourcing to both Black Mountain Dynamics and client leadership. - Own the availability and performance targets for the enterprise network (99.99%+ uptime), and be accountable for the metrics behind them. - Drive down Mean Time to Repair through better tooling, telemetry, escalation paths, and post-incident action tracking. - Define what “good” looks like for monitoring, alerting, and telemetry, and ensure the team can see and act on network health proactively. - Produce clear operational reporting (availability, incident trends, SLA performance, risk) for client and internal leadership. - Own the Network Acceptance Testing (NAT) framework, ensuring newly deployed infrastructure meets security, scalability, and observability standards before production sign-off. - Direct the hypercare phase following new site launches and major upgrades; ensure anomalies are stabilized and infrastructure is cleanly handed over to steady-state operations. - Oversee the authoring and review of high-risk Methods of Procedure (MOPs) for installing, staging, and upgrading firewalls, core switches, wireless access points, and UPS systems. - Ensure high-availability network operations across critical facilities (e.g., automated data centers, localized data-ingress hubs, and fleet maintenance facilities). - Ensure high-performance pipelines optimized for massive data ingress/egress run without network bottlenecks. - Own the response to P1/P0 disruptions: coordinate the technical bridge, drive rapid service restoration, and communicate business impact to stakeholders in real time. - Own the change-management process for the account; chair or represent operations in change review, ensuring risk assessments minimize production downtime. - Run the problem-management program: ensure Post-Incident Reviews (PIRs) are completed, chronic architectural weaknesses are identified, and permanent remediation is tracked to closure. - Champion the shift from legacy, manual configuration toward automated, template-driven architectures to improve consistency and MTTR. - Own the library of runbooks, configuration baselines, and troubleshooting playbooks that uplift the capability of Tier 1/2 NOC agents. - Act as the primary operational point of contact for the client’s IT operations leadership; translate complex network issues into clear, business-impact summaries. - Manage relationships with hardware vendors, carriers, and support partners, holding them to their SLAs and escalating effectively. Company Description

• Responsible for the intake, troubleshooting, and triaging of live healthcare IT Help Desk and network infrastructure issues across the OCHIN collaborative. • Monitor dashboards and respond to alerts, escalating to 3rd party vendors and/or on-call engineers when needed. • Communicating throughout the course of an escalated issue until resolution. • Responsible for reporting issues, applying system patches, and assisting the IT team.

Role Description As a Resource Planning Advisor, you will help shape how we plan, forecast, and support our Provider Organization. In this role, you will turn data into clear insights that guide staffing, improve service, and support smart business decisions. You will work with operational, finance, and workforce management partners to build practical planning models, identify risks early, and create solutions that help teams serve customers with confidence. - Design and maintain demand forecasting and supply planning models that help the organization plan staffing needs and manage service quality. - Analyze contact volume, business trends, productivity, cost, and operational changes to identify staffing risks, opportunities, and recommended actions. - Partner with finance, operations, and workforce management teams to explain forecast drivers, variance trends, and mitigation plans in a clear and practical way. - Lead capacity planning conversations, including hiring plans, inventory reviews, and short-term staffing touchpoints, while bringing forward data-based recommendations. - Use data and predictive analysis to tell a clear story, influence decisions, and support strategic workforce planning priorities. - Identify and implement process improvements that strengthen forecasting accuracy, improve operating expense outcomes, and support better customer service. - Prepare ad hoc analysis and executive-ready insights to answer capacity, staffing, and budget-related questions. - Build strong relationships across matrix partners and share best practices that help the team learn, grow, and deliver measurable results. Qualifications - High School Diploma or G.E.D. - 5+ years of experience in advanced data analysis, financial analytics, resource planning, workforce management, or related operational planning work. - Experience building or improving forecasting, capacity planning, or management processes. - Advanced Microsoft Excel skills, including pivot tables, lookups, and data analysis; macro experience is helpful. - Ability to analyze complex data, identify trends, and explain insights in a clear and actionable way. - Strong communication skills with the ability to influence, partner, and build trust across a matrix organization. - Experience leading planning discussions, managing priorities, and meeting deadlines with limited supervision. - Ability to support complex initiatives, solve problems, and drive measurable business outcomes. Preferred Qualifications - Bachelor’s degree in Finance, Accounting, Economics, Business, Analytics, or a related field; MBA is a plus. - 5+ years of progressive business operations analysis experience with forecasting and budgeting exposure. - Experience with workforce management software, resource planning tools, SQL, Tableau, or data mining. - Experience using statistical forecasting or time series models, such as ARIMA or SARIMA. - Experience in multiple workforce management roles. - Project management experience or experience creating strategic and detailed operations plans. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Compensation - This position anticipates offering an annual salary of 78,200 - 130,400 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. Company Description Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.

• help shape how we plan, forecast, and support our Provider Organization. • turn data into clear insights that guide staffing, improve service, and support smart business decisions. • work with operational, finance, and workforce management partners to build practical planning models, identify risks early, and create solutions that help teams serve customers with confidence. • Design and maintain demand forecasting and supply planning models that help the organization plan staffing needs and manage service quality. • Analyze contact volume, business trends, productivity, cost, and operational changes to identify staffing risks, opportunities, and recommended actions. • Partner with finance, operations, and workforce management teams to explain forecast drivers, variance trends, and mitigation plans in a clear and practical way. • Lead capacity planning conversations, including hiring plans, inventory reviews, and short-term staffing touchpoints, while bringing forward data-based recommendations. • Use data and predictive analysis to tell a clear story, influence decisions, and support strategic workforce planning priorities. • Identify and implement process improvements that strengthen forecasting accuracy, improve operating expense outcomes, and support better customer service. • Prepare ad hoc analysis and executive-ready insights to answer capacity, staffing, and budget-related questions. • Build strong relationships across matrix partners and share best practices that help the team learn, grow, and deliver measurable results.