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Technical Project Manager / Operations & Customer Success

Technical Project ManagerTechnical Project ManagerFull TimeRemoteLeadTeam 51-200Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Worldwide

Posted

5 days ago

Salary

0

Seniority

Lead

Job Description

Technical Project Manager / Operations & Customer Success

MyTalent.io

Role Description This is a remote position. Technischer Projektmanager / Operations & Customer Success (m/w/d) Vollzeit (40 Std./Woche) - Gesamtverantwortung für die operative Betreuung und das technische Fulfi llment aller Kundenprojekte (Blue Digital) - Eigenständige Durchführung technischer Onboardings per Videocall — Einrichtung WhatsApp-basierter SuperChat-Accounts inklusive Meta-Verifi zierung - Einrichtung, Kontrolle und Optimierung der WhatsApp-/SuperChat-Setups (Accounts, Verifi zierung, WABA) - Verantwortung für den WhatsApp-Newsletter-Versand inklusive Terminierung, Empfängerlisten und Fehlerbehandlung - Sichtung, Qualitätskontrolle und Wartung der Smartphone-Seiten vor Live-Schaltung und bei Änderungen - Zentrale technische Ansprechperson für Kunden über die WhatsApp-Gruppen und per E-Mail — eigenständige Bearbeitung und Lösung eingehender Anfragen und Probleme - Kontrolle von Marketingmaterialien auf Rechtschreibung und Einhaltung der Design-Vorgaben - Kleinere Aufgaben im Blue Hub (u. a. Coupondarstellung) - Koordination, Priorisierung und Nachverfolgung aller Aufgaben, Timelines und Deadlines in ClickUp inklusive sauberer Dokumentation von Terminen und Absprachen - Proaktive Kundenkommunikation bei Rückfragen, Verzögerungen oder fehlenden Informationen - Umsetzung und Koordination von Sonderprojekten (z. B. OnePage-Websites, Domains, Workspace) - Abstimmung mit internen Mitarbeitenden und Steuerung der operativen Umsetzung - Übergabe technischer Sonderfälle an die Geschäftsführung mit dem Ziel, Eskalationen kontinuierlich zu reduzieren - Mitarbeit bei Prozessdokumentation, Standardisierung und Qualitätssicherung - Perspektivisch: Anleitung und Einarbeitung weiterer operativer Mitarbeitender Qualifications - Hohe Verantwortungsübernahme (Ownership) — Ziel ist die vollständig eigenständige Übernahme der zugeordneten Bereiche - Technische Affi nität und sicherer Umgang mit SaaS-Tools (SuperChat, ClickUp, Meta Business Suite) - Starke Struktur- und Ordnungsliebe - Ruhige, souveräne Kommunikation - Hohes Qualitäts- und Genauigkeitsbewusstsein - Hohe Zuverlässigkeit und Verbindlichkeit - Gute Lern- und Prozessfähigkeit - Proaktive Arbeitsweise - Kundenorientierung

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