Role Description We are seeking a dedicated and customer-focused Remote Customer Service Associate to provide exceptional support to customers via phone, email, live chat, and other communication channels. The ideal candidate will resolve inquiries, process orders, troubleshoot basic issues, and deliver a positive customer experience while working efficiently in a remote environment. - Respond to customer inquiries through phone, email, live chat, and messaging platforms. - Resolve customer concerns by providing accurate information and timely solutions. - Process orders, returns, refunds, exchanges, and account updates. - Document customer interactions in CRM and ticketing systems. - Escalate complex issues to the appropriate department when necessary. - Maintain up-to-date knowledge of company products, services, and policies. - Meet performance metrics, including response time, quality, and customer satisfaction goals. - Collaborate with internal teams to improve customer experience and service delivery. Qualifications - High school diploma or equivalent required; Associate's or Bachelor's degree preferred. - 1–2 years of experience in customer service, call center, retail, or administrative support preferred. - Excellent verbal and written communication skills. - Strong problem-solving, conflict resolution, and multitasking abilities. - Proficiency with Microsoft Office, Google Workspace, CRM software (Salesforce, Zendesk, HubSpot, or similar), and ticketing systems. - Ability to work independently in a remote environment with reliable high-speed internet. Benefits - Competitive hourly pay - Health, dental, and vision insurance - 401(k) with company match - Paid time off and paid holidays - Flexible remote work schedule - Paid training and professional development - Employee assistance program (EAP) - Performance-based bonuses - Home office equipment stipend - Career growth and advancement opportunities

Role Description Wir suchen Kundenberater im Innendienst (m/w/d) – Homeoffice möglich – 15,29 €/h in Halle (Saale). Sie haben Freude am Kundenkontakt und legen Wert auf eine serviceorientierte Arbeitsweise? Für unseren Kunden in Halle (Saale) suchen wir zum nächstmöglichen Zeitpunkt Kundenberater im Innendienst (m/w/d) in Vollzeit oder Teilzeit. Nach einer umfassenden Einarbeitung besteht die Möglichkeit, teilweise im Homeoffice tätig zu sein. Freuen Sie sich auf eine abwechslungsreiche Tätigkeit mit langfristiger Perspektive in einem modernen Arbeitsumfeld. - Ansprechpartner für Kundenanfragen per Telefon und E-Mail - Kompetente Beratung und Unterstützung bei unterschiedlichen Anliegen - Bearbeitung und Pflege von Kunden- und Stammdaten - Dokumentation von Kundenkontakten und Vorgängen im System - Enge Zusammenarbeit mit internen Fachbereichen zur Lösungsfindung - Sicherstellung einer professionellen und kundenorientierten Betreuung Qualifications - Kommunikationsstärke und Freude am Umgang mit Menschen - Gute Deutschkenntnisse in Wort und Schrift - Sicherer Umgang mit dem PC und gängigen Anwendungen - Strukturierte, sorgfältige und serviceorientierte Arbeitsweise - Teamfähigkeit sowie ein hohes Maß an Zuverlässigkeit - Erste Erfahrungen in der Kundenbetreuung oder im Innendienst sind von Vorteil, aber nicht zwingend erforderlich Benefits - Attraktive Vergütung von 15,29 € pro Stunde - Möglichkeit zum Homeoffice nach erfolgreicher Einarbeitung - Umfassende und strukturierte Einarbeitung - Modern ausgestatteter Arbeitsplatz in Halle (Saale) - Angenehme Arbeitsatmosphäre in einem kollegialen Team - Langfristige Einsatzmöglichkeit mit Perspektive - Flexible Beschäftigung in Vollzeit oder Teilzeit Company Description

Role Description At KeyNest, we're building a customer support team that's trusted to solve real-world problems, not just answer tickets. As a Bilingual Customer Support Representative, you'll be the first point of contact for guests, hosts and business partners, providing support across phone, email and live chat. Most of your work will focus on KeyNest, with occasional support for our GuestCare service during busy periods or out-of-hours coverage. This is a fast-paced role where no two days are the same. You could be helping a guest access their accommodation, resolving a billing query, coordinating with our Operations team, or investigating a technical issue. We're looking for people who enjoy solving problems, taking ownership and delivering exceptional customer experiences. If you're calm under pressure, communicate clearly and enjoy making a real impact, we'd love to hear from you. - Provide exceptional customer support via phone, email and live chat. - Assist guests, hosts and business partners with access, booking, account and billing enquiries. - Resolve customer issues from first contact through to resolution, taking full ownership of each case. - Handle time-sensitive operational incidents and occasional GuestCare enquiries. - Make outbound calls to customers and partners to gather information and coordinate resolutions. - Prioritise multiple conversations and cases based on urgency and impact. - Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers. - Accurately document all interactions and actions taken within our internal systems. - Use sound judgement when handling situations that fall outside standard processes. - Contribute ideas that improve our processes, products and customer experience. Qualifications - Fluent English (spoken and written). - Fluent in at least one of the following: Spanish, Italian, French. - Additional languages are a strong advantage. - At least 2 years' experience in customer support or another customer-facing role. - Comfortable handling customer conversations over the phone. - Experience in hospitality, travel, property management or technology is beneficial, but not essential. - Excellent written and verbal communication skills. - Strong problem-solving and decision-making ability. - Calm and confident under pressure. - Organised and able to manage multiple priorities. - Comfortable working independently in a fully remote environment. - A proactive mindset with a willingness to learn and improve. - Flexible to work a rotating shift pattern, including evenings, weekends and public holidays. Benefits - Fully remote working. - 45-hour working week on a rotating shift pattern. - Structured onboarding and continuous learning through our internal training platform. - Clear opportunities for career progression and internal development. - Work with an international team supporting customers across multiple countries and languages. - A collaborative, supportive culture where your ideas and feedback are valued. - Competitive salary based on your experience and location. Company Description Founded in London, KeyNest is a fast-growing network of shops where Airbnb hosts and Property Managers can securely store their keys so that their guests / new tenants / cleaners / contractors can pick them up whenever is convenient for them. We are a global partner of Airbnb and have checked-in more than 1,500,000 guests.

• Provide exceptional customer support via phone, email and live chat. • Assist guests, hosts and business partners with access, booking, account and billing enquiries. • Resolve customer issues from first contact through to resolution, taking full ownership of each case. • Handle time-sensitive operational incidents and occasional GuestCare enquiries. • Make outbound calls to customers and partners to gather information and coordinate resolutions. • Prioritise multiple conversations and cases based on urgency and impact. • Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers. • Accurately document all interactions and actions taken within our internal systems. • Use sound judgement when handling situations that fall outside standard processes. • Contribute ideas that improve our processes, products and customer experience.