• Provide exceptional customer support via phone, email and live chat. • Assist guests, hosts and business partners with access, booking, account and billing enquiries. • Resolve customer issues from first contact through to resolution, taking full ownership of each case. • Handle time-sensitive operational incidents and occasional GuestCare enquiries. • Make outbound calls to customers and partners to gather information and coordinate resolutions. • Prioritise multiple conversations and cases based on urgency and impact. • Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers. • Accurately document all interactions and actions taken within our internal systems. • Use sound judgement when handling situations that fall outside standard processes. • Contribute ideas that improve our processes, products and customer experience.

Role Description Do you enjoy helping people plan exciting experiences, providing outstanding service, and turning ideas into reality? We are expanding our remote team and seeking enthusiastic individuals to join us as Customer Experience Travel Advisors. In this role, you'll work directly with clients to understand their travel goals, assist with planning and coordination, and help ensure every journey is thoughtfully organized. This position is ideal for individuals who enjoy building relationships, staying organized, and creating memorable travel experiences while working remotely. - Connect with clients to learn about their travel interests, preferences, and goals - Research destinations, accommodations, transportation options, cruises, tours, and activities - Present travel options and recommendations tailored to individual needs - Assist with reservations, itinerary planning, and travel-related arrangements - Communicate confirmations, schedules, travel updates, and important trip information - Support travelers with modifications, special requests, and itinerary adjustments - Review travel details and documentation to help ensure accuracy - Maintain organized client records and planning notes within company systems - Utilize company resources and supplier tools to support travel planning activities - Participate in training programs, destination education, and professional development opportunities Qualifications - Strong communication and relationship-building skills - Excellent organizational and multitasking abilities - Ability to manage multiple client requests while maintaining attention to detail - Professional and customer-focused approach - Comfortable using online platforms, booking tools, and digital communication systems - Strong problem-solving and decision-making skills - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualified regions Who Thrives in This Opportunity? - Enjoy helping others create memorable travel experiences - Build strong client relationships through excellent communication - Stay organized while managing multiple priorities - Adapt quickly to changing travel needs and requests - Take initiative and maintain a high level of accountability - Have an interest in travel, tourism, hospitality, customer experience, sales support, or remote professional opportunities Benefits - 100% remote work opportunity - Flexible scheduling options - Comprehensive onboarding and training program - Ongoing mentorship and leadership support - Professional growth and advancement opportunities - Performance-based incentives and recognition - Travel-related discounts and industry perks - Supportive and collaborative team environment - Access to ongoing learning and development resources

Role Description ¡Esta es tu oportunidad! Buscamos personas con o sin experiencia, con actitud, orientación al cliente y compromiso. Aquí no solo trabajas, aquí desarrollas habilidades, aprendes y creces profesionalmente. - Campaña: ATENCION AL CLIENTE - Horario: 12:00 P.M. a 8:00 P.M. - Jornada: Lunes a domingo - Solo 44 horas semanales - Descanso rotativo Sábado o domingo - Modalidad: Presencial Jirón Apurimac 224, Cercado de Lima - REMOTO AL 3ER MES SEGUN INDICADORES - BRINDAMOS PC + MODEM + AURICULARES Qualifications - Actitud y orientación al cliente - Compromiso Requirements - Personas con o sin experiencia Benefits - Sueldo base acorde al mercado - Comisiones de hasta S/ 400 - Beneficios de ley - Bono de formación de S/400 - Bono de Luz S/90 - Bono de S/ 700 para estudios - Beneficios corporativos con instituciones y universidades - Planilla completa desde el primer día - Todos los beneficios de ley - Días libres adicionales por permanencia

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This position places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. - Serve as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings, delivery tracking, and cargo status via phone, email, and live chat. - Provide accurate, timely, and professional information regarding shipping schedules, transit times, customs documentation requirements, and freight rate queries. - Assist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures. - Investigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments, escalating complex cases to the appropriate freight operations team when necessary. - Liaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns. - Maintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM and freight management systems. - Proactively communicate shipping updates, service disruptions, or regulatory changes to Italian-speaking clients to ensure transparency and build long-term customer trust. - Contribute to continuous improvement initiatives by identifying recurring customer pain points and sharing actionable feedback with the wider customer service and operations teams. Qualifications - Native or fluent Italian language skills (both spoken and written) are absolutely essential for this role. - A solid command of English is required for internal communication, reporting, and coordination with the US-based shipping operations team. - Previous experience in customer service, logistics support, freight coordination, or a related shipping and freight environment is highly advantageous. - Strong computer literacy with the ability to navigate CRM platforms, ticketing systems, and freight tracking tools efficiently and accurately. - Excellent interpersonal and problem-solving skills, with a calm, professional, and customer-first approach. - Ability to work independently in a fully remote setting while maintaining high standards of productivity, communication, and accountability. Requirements - Valid EU passport (mandatory for employment eligibility). Benefits - Competitive Monthly Salary reflective of your experience and language skills. - Fully Paid Training to ensure you are expertly prepared for every aspect of the shipping and freight customer service role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece completely stress-free. - Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - Stable, long-term remote employment with a reputable international US Shipping Company. - A collaborative, multicultural team environment with real opportunities for professional growth and career advancement. - And Much More...