• Provide exceptional customer support via phone, email and live chat. • Assist guests, hosts and business partners with access, booking, account and billing enquiries. • Resolve customer issues from first contact through to resolution, taking full ownership of each case. • Handle time-sensitive operational incidents and occasional GuestCare enquiries. • Make outbound calls to customers and partners to gather information and coordinate resolutions. • Prioritise multiple conversations and cases based on urgency and impact. • Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers. • Accurately document all interactions and actions taken within our internal systems. • Use sound judgement when handling situations that fall outside standard processes. • Contribute ideas that improve our processes, products and customer experience.

• Provide exceptional customer support via phone, email and live chat. • Assist guests, hosts and business partners with access, booking, account and billing enquiries. • Resolve customer issues from first contact through to resolution, taking full ownership of each case. • Handle time-sensitive operational incidents and occasional GuestCare enquiries. • Make outbound calls to customers and partners to gather information and coordinate resolutions. • Prioritise multiple conversations and cases based on urgency and impact. • Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers. • Accurately document all interactions and actions taken within our internal systems. • Use sound judgement when handling situations that fall outside standard processes. • Contribute ideas that improve our processes, products and customer experience.

Role Description Do you enjoy helping people plan exciting experiences, providing outstanding service, and turning ideas into reality? We are expanding our remote team and seeking enthusiastic individuals to join us as Customer Experience Travel Advisors. In this role, you'll work directly with clients to understand their travel goals, assist with planning and coordination, and help ensure every journey is thoughtfully organized. This position is ideal for individuals who enjoy building relationships, staying organized, and creating memorable travel experiences while working remotely. - Connect with clients to learn about their travel interests, preferences, and goals - Research destinations, accommodations, transportation options, cruises, tours, and activities - Present travel options and recommendations tailored to individual needs - Assist with reservations, itinerary planning, and travel-related arrangements - Communicate confirmations, schedules, travel updates, and important trip information - Support travelers with modifications, special requests, and itinerary adjustments - Review travel details and documentation to help ensure accuracy - Maintain organized client records and planning notes within company systems - Utilize company resources and supplier tools to support travel planning activities - Participate in training programs, destination education, and professional development opportunities Qualifications - Strong communication and relationship-building skills - Excellent organizational and multitasking abilities - Ability to manage multiple client requests while maintaining attention to detail - Professional and customer-focused approach - Comfortable using online platforms, booking tools, and digital communication systems - Strong problem-solving and decision-making skills - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualified regions Who Thrives in This Opportunity? - Enjoy helping others create memorable travel experiences - Build strong client relationships through excellent communication - Stay organized while managing multiple priorities - Adapt quickly to changing travel needs and requests - Take initiative and maintain a high level of accountability - Have an interest in travel, tourism, hospitality, customer experience, sales support, or remote professional opportunities Benefits - 100% remote work opportunity - Flexible scheduling options - Comprehensive onboarding and training program - Ongoing mentorship and leadership support - Professional growth and advancement opportunities - Performance-based incentives and recognition - Travel-related discounts and industry perks - Supportive and collaborative team environment - Access to ongoing learning and development resources

Role Description ¡Esta es tu oportunidad! Buscamos personas con o sin experiencia, con actitud, orientación al cliente y compromiso. Aquí no solo trabajas, aquí desarrollas habilidades, aprendes y creces profesionalmente. - Campaña: ATENCION AL CLIENTE - Horario: 12:00 P.M. a 8:00 P.M. - Jornada: Lunes a domingo - Solo 44 horas semanales - Descanso rotativo Sábado o domingo - Modalidad: Presencial Jirón Apurimac 224, Cercado de Lima - REMOTO AL 3ER MES SEGUN INDICADORES - BRINDAMOS PC + MODEM + AURICULARES Qualifications - Actitud y orientación al cliente - Compromiso Requirements - Personas con o sin experiencia Benefits - Sueldo base acorde al mercado - Comisiones de hasta S/ 400 - Beneficios de ley - Bono de formación de S/400 - Bono de Luz S/90 - Bono de S/ 700 para estudios - Beneficios corporativos con instituciones y universidades - Planilla completa desde el primer día - Todos los beneficios de ley - Días libres adicionales por permanencia