• Partner with the Head of Support to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center. • Lead, coach, and develop a team of Support Leads, fostering high performance, engagement, and continuous growth. • Drive strategic initiatives and execute improvements that enhance the overall support experience. • Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements. • Collaborate closely with the Content, Training, and Quality teams to continuously improve support processes, knowledge, and quality standards. • Introduce and implement new ways of working while encouraging feedback and continuous improvement. • Build strong partnerships with stakeholders across the business to improve the end-to-end customer experience. • Lead by example by demonstrating what customer obsession looks like and continuously raising the bar for service excellence.

Role Description Ciklum is looking for a Senior Delivery Manager to join our team full-time in the US. As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities: - Support pre-sales activities by contributing to solution shaping, estimates, team structure planning, and client presentations. - Oversee ramp-up and onboarding across projects, ensuring smooth delivery engagement. - Identify and escalate delivery risks, blockers, or delays early in the project lifecycle, ensuring proactive mitigation. - Create, implement, and manage project delivery plans; regularly monitor progress and adjust timelines as needed. - Balance competing priorities, scope, and resources to ensure timely and high-quality outcomes within agreed constraints. - Build and maintain strong relationships with client stakeholders to support delivery stability and client satisfaction. - Coordinate all internal and external stakeholders involved in project execution to ensure alignment and clear communication. - Monitor overall project progress and resource usage, initiating corrective actions to keep delivery on track. - Manage scope, resource allocation, change requests, and risk mitigation across multiple projects. - Oversee configuration management and release processes to ensure consistency, transparency, and control. - Lead issue and risk resolution within time, budget, and quality constraints, including the development of contingency plans. - Manage project financials, including budgeting, forecasting, and delivery tracking—especially for projects with medium and higher delivery ownership. Qualifications - 4–6 years of experience managing IT delivery projects across multiple teams. - Experience delivering projects or programs involving 20–50 FTEs. - Proven ability to lead delivery in time- and budget-sensitive environments. - Experience engaging with cross-functional teams, product owners, and commercial stakeholders. - Deep knowledge of Agile methodologies: Scrum, Kanban, SAFe, and hybrid models. - Understanding of core technology stack components (e.g., frontend/backend, QA, CI/CD, cloud basics). - Able to assess technical implications and collaborate effectively with development teams. - Understands delivery metrics: velocity, team health, DORA, and other performance KPIs. - Proficient in contract interpretation (SOW, MSA) and delivery of financials (budget, forecasts, profitability). - Able to use Agile dashboards and reporting tools effectively. - Knowledge of change management and risk assessment practices. Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment. - Growth focus: Take on large-scale projects with a global impact and expand your expertise. - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications. - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies. - Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans. Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand.

Title: Manager Annual Giving Location: Akron United States Job Description: Full-time, 40 hours/week Monday- Friday 8am-4:30pm Hybrid remote (6-12 days onsite/month) Summary: The Manager of Annual Giving is a goal-oriented fundraising professional responsible for overseeing the strategic execution and day-to-day management of a comprehensive annual giving program. This includes leading multi-channel direct response efforts-direct mail, email, and digital fundraising-with a focus on donor acquisition, retention, and pipeline development. This role also manages a mid-level giving program, a grateful patient fundraising initiative and employee campaign ensuring integration and alignment with broader development goals. The Manager supervises Development Coordinators focused on mid-level donor engagement and stewardship, as well as Direct Response Specialists responsible for campaign execution and data coordination. Responsibilities: - Lead the strategy, execution, and optimization of multi‑channel annual giving campaigns across direct mail, email, and digital platforms. - Supervise, coach, and develop direct response, mid‑level giving, and gift processing staff to ensure accountability and strong performance. - Oversee campaign planning, including timelines, messaging, segmentation, vendor management, and quality control. - Drive donor acquisition, retention, and pipeline growth through data‑informed annual giving strategies. - Develop and manage the mid‑level giving program, including retention strategies, upgrades, and personalized stewardship. - Personally cultivate and steward select mid‑level donors ($5,000-$24,999) to strengthen long‑term donor relationships. - Manage the grateful patient fundraising program in collaboration with clinical partners, ensuring ethical and HIPAA‑compliant outreach. - Monitor, analyze, and report on campaign performance metrics, using insights to refine strategy and execution. - Partner with Advancement Services to maintain data integrity, accurate gift processing, and reliable reporting. - Collaborate cross‑functionally with development, stewardship, digital communications teams, and external vendors to align fundraising efforts with institutional goals. Other information: Technical Expertise - Multi-channel direct response fundraising across direct mail, email, and digital platforms - Annual giving campaign planning, execution, and optimization - Donor segmentation, targeting, and messaging strategy for fundraising appeals - Performance measurement using key performance indicators (KPIs) for annual fund campaigns - Data-driven analysis to refine channel strategy and donor engagement - Use of fundraising CRMs (e.g., Blackbaud, Salesforce) for donor management and reporting - Proficiency with email marketing platforms supporting fundraising and donor communications - Oversight of gift processing workflows to ensure accuracy, timeliness, and data integrity - Technical knowledge of mid-level giving programs, including donor retention and upgrade strategies - Strong writing, project management, and communication skills. - Experience with donor pipeline development, mid-level giving, or grateful patient programs strongly preferred. - Ability to manage, mentor, and motivate a small team. Education and Experience - Education: Bachelor's degree in Marketing, Communications, Fundraising, or a related field required. - Certification: CFRE Preferred - Years of relevant experience: minimum 3 years of experience in annual giving, direct response, or donor engagement roles. - Years of supervisory experience: Prior supervisory experience preferred Full Time FTE: 1.000000 Status: Fixed Hybrid

• Responsible for lending/financing Policies / Framework for specific products in UAE. • Author and manage the credit criteria and Risk Asset Acceptance Criteria for specific products. • Responsible for portfolio quality and portfolio management strategy by defining retail credit policy / lending / financing parameters. • Achieve the planned risk charge for retail products by ensuring quality acquisitions, by working with underwriting units to improve lending criteria from time to time, making them digital friendly, and by initiating portfolio measures to improve / stabilize flow rates on a continual basis. • Update and maintain Retail Credit Policy Manual which is the framework for the individual Product programs. • Ensure all retail credit policies are aligned with the strategies’ orientation and target segment that the bank wants to grow. • Ensure product programs in UAE for the products are aligned and standardized and are within the retail banking lending framework. • Comprehensive review of the portfolios in UAE on an ongoing basis.