Role Description We are seeking an Enterprise ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities. The ideal candidate has architected ServiceNow at enterprise scale, can confidently shape multi-year roadmaps, and brings strong influence across engineering, business, and executive stakeholders. Key Responsibilities - Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains. - Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules. - Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design. - Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs. - Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns. - Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles. - Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time. - Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization. - Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically. - Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs. - Mentor developers, admins, and tech leads on ServiceNow best practices. - Coordinate with security and compliance teams to ensure the platform meets regulatory obligations. - Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later. - Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution. Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles. - Deep expertise across multiple ServiceNow modules. - Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals. - Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios. - Experience designing CMDB, discovery, and service mapping implementations. - Strong understanding of platform security, ACLs, and role design at scale. - Experience leading major upgrades and release planning. - Excellent communication and stakeholder management skills. - ServiceNow CTA, CIS, or CSA certifications. Preferred Qualifications - ServiceNow Certified Technical Architect (CTA) credential. - Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features. - Exposure to multi-instance, multi-region ServiceNow deployments. - Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP). - Familiarity with HAM Pro, SAM Pro, or App Engine Studio. How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] or contact us at (908) 505-3544. Learn more about Bright Vision Technologies at www.bvteck.com .

Role Description We are seeking an experienced ServiceNow Application Developer to build and maintain solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications. The role focuses on hands-on configuration and development — including workflows, Flow Designer, scripting, integrations, UI customization, and platform extensions — while applying best practices that keep the platform clean, upgrade-safe, and performant. The ideal candidate has shipped meaningful ServiceNow work in production, balances declarative and programmatic approaches thoughtfully, and writes maintainable code that survives upgrades and team turnover. Key Responsibilities - Design and develop ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications. - Build workflows using Flow Designer, IntegrationHub, and Process Automation Designer where appropriate. - Write clean, well-tested server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions). - Develop scoped applications that follow platform best practices and avoid global-scope pollution. - Build integrations with enterprise systems using IntegrationHub spokes, REST/SOAP APIs, and MID Servers. - Develop catalog items, request workflows, and end-to-end fulfillment automation that simplify how users request services and ensure each request is routed, approved, and executed reliably end-to-end. - Implement Service Portal, Employee Center, and custom portal experiences using widgets and AngularJS. - Develop and maintain CMDB integrations, identification rules, and data quality improvements. - Implement reports, dashboards, and Performance Analytics where required, ensuring stakeholders have the operational visibility they need to monitor service performance and make informed decisions. - Participate in design reviews, contribute to platform standards, and document technical decisions. - Support upgrades, regression testing, and remediation of customizations across releases. - Troubleshoot performance, scripting, and integration issues across development, test, and production instances, applying systematic root-cause analysis and contributing durable fixes back to the platform. - Collaborate with admins, BAs, and stakeholders to refine requirements and propose pragmatic technical solutions. - Stay current with ServiceNow releases, new features, and emerging best practices. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related field. - Five or more years of hands-on ServiceNow development experience. - Strong JavaScript skills including ES5/ES6 patterns used in ServiceNow. - Deep expertise with Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies. - Experience with Flow Designer and IntegrationHub. - Hands-on integration experience using REST, SOAP, and MID Servers. - Strong understanding of the ServiceNow data model and CMDB concepts. - Experience with Service Portal widget development. - ServiceNow Certified System Administrator (CSA) credential. - Strong troubleshooting and analytical skills. Preferred Qualifications - ServiceNow Certified Application Developer (CAD). - Certified Implementation Specialist credentials (ITSM, HR, CSM, ITOM). - Experience with Now Assist or GenAI Controller. - Familiarity with App Engine Studio. - Exposure to multi-instance ServiceNow environments. How to Apply Would you like to know more about this opportunity? For immediate consideration, please send your resume to [email protected] or contact us at (908) 505-3544. Learn more about Bright Vision Technologies at www.bvteck.com .

• Lead ServiceNow ITAM/SAM development and implementation activities, ensuring alignment with client requirements • Design, develop and configure Software Asset Management (SAM Pro) solutions including software normalization, reconciliation, and compliance tracking • Implement and customize ITAM modules covering hardware asset management (HAM) and software asset lifecycle processes • Build and enhance workflows, business rules, UI policies, client scripts, and Flow Designer solutions specific to ITAM processes • Define and implement software license management models (subscription, perpetual, SaaS, cloud licensing) • Lead integration of ServiceNow with discovery tools, procurement systems, Active Directory, and software vendors • Configure and maintain software catalog, entitlements, contracts, and license metrics • Drive automation for software compliance, reclamation, and optimization • Act as a Dev Lead, mentoring team members and ensuring high-quality delivery • Perform code reviews, design validation, and enforce development best practices • Collaborate with stakeholders to translate SAM requirements into scalable technical solutions • Support audit readiness, compliance reporting, and vendor true-up activities • Develop dashboards and reports for license usage, compliance posture, and cost savings • Troubleshoot and resolve complex issues related to SAM and ITAM implementations

Role Description The ServiceNow Vulnerability Response (VR) Engineer is responsible for designing, implementing, and optimizing the Bureau's Enterprise Vulnerability Management Program (VMP) through the ServiceNow Security Operations platform. This role supports the engineering and enhancement of the Vulnerability Response (VR) application, integrating vulnerability data sources, automating remediation workflows, and improving enterprise vulnerability reporting. The ideal candidate possesses deep experience with ServiceNow Security Operations, particularly the Vulnerability Response (VR) module, and understands how vulnerability management integrates with Security Incident Response (SIR), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), and enterprise security operations. This individual will collaborate with cybersecurity, infrastructure, application, and business stakeholders to ensure vulnerabilities are prioritized, tracked, remediated, and reported effectively using risk-based methodologies and automation. Qualifications - Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field. - 5+ years of experience supporting enterprise Vulnerability Management Programs. - Extensive hands-on experience with: - ServiceNow Security Operations - ServiceNow Vulnerability Response (VR) - ServiceNow Security Incident Response (SIR) - ServiceNow Governance, Risk, and Compliance (GRC) - Experience integrating enterprise vulnerability scanners (such as Tenable, Qualys, Rapid7, or Microsoft Defender Vulnerability Management) with ServiceNow. - Strong understanding of vulnerability lifecycle management, remediation workflows, and risk-based prioritization. - Experience configuring ServiceNow workflows, dashboards, reporting, business rules, and automation. - Knowledge of vulnerability scoring methodologies, including CVSS, exploitability metrics, and business impact analysis. - Strong understanding of enterprise cybersecurity operations and vulnerability management best practices. - Excellent analytical, troubleshooting, and communication skills. Requirements - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR) - ServiceNow Certified Implementation Specialist – Security Incident Response (CIS-SIR) - ServiceNow Certified Application Developer (CAD) - CISSP (Certified Information Systems Security Professional) - Experience supporting federal government cybersecurity programs. - Familiarity with AI-enabled vulnerability prioritization and automated remediation capabilities. - Experience integrating ServiceNow with enterprise CMDB, ITSM, and Security Operations platforms. Benefits - Competitive salary - Employer-paid health insurance premiums (medical, dental, vision) - Employer-paid short/long term disability insurance and basic life/AD&D insurance - 401K with a 4% employer contribution - Professional development reimbursement options available (training, certification, education, etc.) - Flexible and remote work policies for most positions - Paid Time Off (PTO) at a rate of three (3) weeks plus one (1) day per year of service up to four (4) weeks annually - 11 paid holidays per calendar year