• Lead ServiceNow ITAM/SAM development and implementation activities, ensuring alignment with client requirements • Design, develop and configure Software Asset Management (SAM Pro) solutions including software normalization, reconciliation, and compliance tracking • Implement and customize ITAM modules covering hardware asset management (HAM) and software asset lifecycle processes • Build and enhance workflows, business rules, UI policies, client scripts, and Flow Designer solutions specific to ITAM processes • Define and implement software license management models (subscription, perpetual, SaaS, cloud licensing) • Lead integration of ServiceNow with discovery tools, procurement systems, Active Directory, and software vendors • Configure and maintain software catalog, entitlements, contracts, and license metrics • Drive automation for software compliance, reclamation, and optimization • Act as a Dev Lead, mentoring team members and ensuring high-quality delivery • Perform code reviews, design validation, and enforce development best practices • Collaborate with stakeholders to translate SAM requirements into scalable technical solutions • Support audit readiness, compliance reporting, and vendor true-up activities • Develop dashboards and reports for license usage, compliance posture, and cost savings • Troubleshoot and resolve complex issues related to SAM and ITAM implementations

Role Description The ServiceNow Vulnerability Response (VR) Engineer is responsible for designing, implementing, and optimizing the Bureau's Enterprise Vulnerability Management Program (VMP) through the ServiceNow Security Operations platform. This role supports the engineering and enhancement of the Vulnerability Response (VR) application, integrating vulnerability data sources, automating remediation workflows, and improving enterprise vulnerability reporting. The ideal candidate possesses deep experience with ServiceNow Security Operations, particularly the Vulnerability Response (VR) module, and understands how vulnerability management integrates with Security Incident Response (SIR), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), and enterprise security operations. This individual will collaborate with cybersecurity, infrastructure, application, and business stakeholders to ensure vulnerabilities are prioritized, tracked, remediated, and reported effectively using risk-based methodologies and automation. Qualifications - Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field. - 5+ years of experience supporting enterprise Vulnerability Management Programs. - Extensive hands-on experience with: - ServiceNow Security Operations - ServiceNow Vulnerability Response (VR) - ServiceNow Security Incident Response (SIR) - ServiceNow Governance, Risk, and Compliance (GRC) - Experience integrating enterprise vulnerability scanners (such as Tenable, Qualys, Rapid7, or Microsoft Defender Vulnerability Management) with ServiceNow. - Strong understanding of vulnerability lifecycle management, remediation workflows, and risk-based prioritization. - Experience configuring ServiceNow workflows, dashboards, reporting, business rules, and automation. - Knowledge of vulnerability scoring methodologies, including CVSS, exploitability metrics, and business impact analysis. - Strong understanding of enterprise cybersecurity operations and vulnerability management best practices. - Excellent analytical, troubleshooting, and communication skills. Requirements - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR) - ServiceNow Certified Implementation Specialist – Security Incident Response (CIS-SIR) - ServiceNow Certified Application Developer (CAD) - CISSP (Certified Information Systems Security Professional) - Experience supporting federal government cybersecurity programs. - Familiarity with AI-enabled vulnerability prioritization and automated remediation capabilities. - Experience integrating ServiceNow with enterprise CMDB, ITSM, and Security Operations platforms. Benefits - Competitive salary - Employer-paid health insurance premiums (medical, dental, vision) - Employer-paid short/long term disability insurance and basic life/AD&D insurance - 401K with a 4% employer contribution - Professional development reimbursement options available (training, certification, education, etc.) - Flexible and remote work policies for most positions - Paid Time Off (PTO) at a rate of three (3) weeks plus one (1) day per year of service up to four (4) weeks annually - 11 paid holidays per calendar year

Role Description - Must be a ServiceNow Certified System Administrator (CSA). - Must possess at least 1 year of experience in setting, configuring, and maintaining ServiceNow instances. - Must be proficient in deployment validation and operationalization of custom apps on the NOW platform with at least 1 year of proven experience. - Must be able to configure and customize ITSM, ITOM, and ITAM. - At least 1 year of app development experience. Qualifications - ServiceNow Certified Application Developer (CAD) - Nice to have. Requirements - W2 Candidates Only. - This position does not offer any sponsorship. Company Description

Role Description This role is responsible for delivering high-quality software engineering support using an Agile Kanban methodology. The personnel will work closely with Product Owners and technical stakeholders to maintain, enhance, and support these applications in a secure, compliant federal environment. - Lead all development, maintenance, and enhancement activities for three complex scoped ServiceNow applications. - Design, develop, test, and implement customizations using ServiceNow best practices, including Business Rules, Client Scripts, UI Actions, Workflows, Flow Designer, Script Includes, and Transform Maps. - Maintain and enhance Angular JS frontend components and Service Portal user experiences. - Develop and maintain integrations with external library systems, MID Server processes, and other internal/external systems. - Create and customize bibliographic record interfaces and data ingestion processes using industry standards. - Provide expert support during annual ServiceNow platform upgrades and patches, including impact analysis, regression testing, and remediation. - Troubleshoot complex production issues and implement timely resolutions. - Work within formal change management, SDLC, and security processes to promote code through Development, Test, and Production environments. - Mentor client staff and ensure knowledge transfer on application architecture and custom functionality. - Contribute to agile ceremonies, backlog refinement, and delivery of production-ready code and documentation. - Ensure all deliverables meet coding standards, accessibility, security, and performance requirements. Qualifications - 12+ years of IT experience, with 7+ years of hands-on ServiceNow development and architecture experience. - Proven experience designing and developing complex, scoped ServiceNow applications. - Strong expertise in Angular JS, HTML, CSS, JavaScript, and Service Portal development. - Deep knowledge of the ServiceNow Customer Service Management (CSM) module. - Active Certifications (must be verifiable): - ServiceNow Certified Administrator - ServiceNow Certified Application Developer - ServiceNow Certified Implementation Specialist - ITIL v3 (or higher) - Must understand MARC and ONIX standards. Familiarity with ISO standards and conventions for ISBN, ISSN, ISNI. - Strong understanding of JSON, REST APIs, XML, and MID Server architecture. - Experience working in Agile/Kanban environments with story point estimation. Preferred Qualifications - Prior experience supporting library, archival, publishing, or similar content management systems. - Experience with ServiceNow Flow Designer and Integration Hub. - Familiarity with federal records management and Controlled Unclassified Information (CUI) requirements. Requirements - Must be able to successfully complete federal contractor fitness/background investigation. - Must complete annual mandatory IT Security and Records Management training. Company Description