• Provide technical support and administration for business applications across Windows and mobile environments. • Troubleshoot application installation, performance, access, compatibility, and functionality issues. • Respond to application incidents, service requests, and escalations, ensuring timely resolution and clear communication. • Manage the application lifecycle, including packaging, deployment, updates, maintenance, and retirement. • Support application testing, version control, release readiness, and post-deployment validation. • Deploy and manage applications using Microsoft Intune, Group Policy, and other enterprise management platforms. • Configure and maintain application settings, policies, and security requirements to ensure compliance. • Monitor application deployments, resolve installation issues, and maintain application health and reliability. • Meet service level agreements (SLAs) while delivering a high standard of customer support. • Maintain accurate technical documentation, knowledge articles, and support procedures. • Contribute to continuous improvement initiatives that enhance application management, user experience, and operational efficiency. • Collaborate with cross-functional teams to deliver high-quality technology solutions. • Stay current with emerging technologies and recommend improvements to tools, processes, and service delivery.

Role Description Assist on the design of a functional solution to a business requirements and/or problem. - Gather and analyze business and functional specifications. - Proactively assess project issues and facilitate mitigation plan to ensure project success. - Help development team on preparing the system configuration, master data setup and test data for testing of new features and bug fixes. - Responsible for testing through listed scenarios during project implementation. - Able to answer customer questions regarding the "how to" and questions around preparation for testing. - Will work close to the Lead BA and Developer to achieve development completion through round of testing and defect/bug fix. Qualifications - Bachelor’s degree in IT, Computer Science, Engineering and related field. - At least 1 yr of SAP SD experience. - Background in Pickm Pack and Ship process is a plus. - With understanding of Order to Cash (OTC) process. - Has performed in a Project Implementation role. - Amenable to night shift or graveyard shift. Requirements - HR Interview - Technical Interview - Training Interview - Final Interview - Job Offer Benefits - Year-end Bonus - Company-wide team buildings - Incentive based team outings - 15 VL, 10 SL and 5 EL - All-expense paid training - HMO with free 1 dependent - Unlimited free learning opportunities - Work from home privilege

• Lead the development, implementation, and optimization of EpicCare Ambulatory • Design, build, test, and maintain Epic system components to streamline clinical workflows • Partner with clinicians and stakeholders to analyze business needs and create innovative solutions • Configure workflows, documentation tools, Smart Tools, OTX, Health Maintenance, Registries, and more • Provide technical expertise, training, and ongoing support for end users • Collaborate on projects, system enhancements, and process improvements to enhance operational efficiency and patient safety

Role Description The Medical Economics Senior Analyst oversees the design, development, and delivery of regulatory reports and financial analyses that support Mass General Brigham Health Plan’s external filings and internal interpretation of results. This role requires expertise in financial regulatory reporting. Hands-on experience with Center for Health Information and Analysis (CHIA), Division of Insurance (DOI), and Center for Medicare and Medicaid Services (CMS) submissions is strongly preferred. - Translate complex regulatory specifications into actionable data logic. - Ensure accurate and timely report production. - Identify key drivers of cost, utilization, and performance. - Guide and develop junior staff in reporting workflows. - Partner closely with Actuarial, Finance, Provider Network Management (PNM), Pharmacy, and Product teams. - Support a broad regulatory portfolio, including CHIA submissions and DOI utilization reporting. - Serve as the subject matter expert for regulatory reporting. Qualifications - Bachelor's Degree required; experience can be considered in lieu of a degree. - At least 5-7 years of experience in data analysis required. - Experience running CHIA Pharmacy Rebate, RxDC, Premium, Relative Price, Total Medical Expenses and Alternative Payment Methods (TME-APM), Primary Care and Behavioral Health (PC-BH), and DOI utilization reports is highly preferred. - Strong knowledge of relational databases, SQL, data visualization, and Business Intelligence tools, such as Tableau. - Strong proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint. - Ability to communicate complex workflows and data to a variety of audiences. - Project management skills and/or experience are a plus. - Knowledge and application of statistical analyses, including variance analysis and statistical significance preferred. - Healthcare knowledge, particularly as it pertains to electronic medical record data, is preferred but not required. Requirements - Remote role that can be done from most US states. - Schedule is Monday through Friday, 8:30 AM - 5:00 PM Eastern. - Employees must use a stable, secure, and compliant workstation in a quiet environment. - Teams video is required and must be accessed using MGB-provided equipment. Benefits - Competitive salaries. - Flexible work options. - Career growth opportunities. - Comprehensive benefits package.