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Centorrino Technologies

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Endpoint Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

13 hours ago

Salary

0

Seniority

Senior

Job Description

Endpoint Analyst

Centorrino Technologies

• Provide technical support and administration for business applications across Windows and mobile environments. • Troubleshoot application installation, performance, access, compatibility, and functionality issues. • Respond to application incidents, service requests, and escalations, ensuring timely resolution and clear communication. • Manage the application lifecycle, including packaging, deployment, updates, maintenance, and retirement. • Support application testing, version control, release readiness, and post-deployment validation. • Deploy and manage applications using Microsoft Intune, Group Policy, and other enterprise management platforms. • Configure and maintain application settings, policies, and security requirements to ensure compliance. • Monitor application deployments, resolve installation issues, and maintain application health and reliability. • Meet service level agreements (SLAs) while delivering a high standard of customer support. • Maintain accurate technical documentation, knowledge articles, and support procedures. • Contribute to continuous improvement initiatives that enhance application management, user experience, and operational efficiency. • Collaborate with cross-functional teams to deliver high-quality technology solutions. • Stay current with emerging technologies and recommend improvements to tools, processes, and service delivery.

Job Requirements

  • Experience in a similar IT application support, endpoint management, or EUC role.
  • Strong experience supporting business applications across Windows and mobile platforms.
  • Hands-on experience with Microsoft Intune, JAMF, or other Mobile Device Management (MDM) platforms.
  • Solid knowledge of Active Directory, Group Policy, and Azure AD/Microsoft Entra ID.
  • Experience managing application deployments, packaging, and lifecycle management.
  • Familiarity with ITIL or structured IT service management practices.
  • Basic PowerShell or shell scripting skills (desirable).
  • Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues efficiently.
  • Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
  • Strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
  • A collaborative mindset with a commitment to knowledge sharing, continuous improvement, and delivering outstanding customer service.

Benefits

  • Hybrid working (for majority of our roles) with team anchor days to support collaboration.
  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

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