Role Description Mercier Consultancy Group is delighted to present an outstanding opportunity for a Dutch Speaking iRobot Support Specialist position in Bulgaria — a role tailor-made for passionate consumer electronics enthusiasts who thrive in a customer-focused environment. In this exciting remote position based within Bulgaria, you will serve as the primary point of contact for Dutch-speaking customers seeking expert assistance with their iRobot smart home devices, delivering premium technical and product support that reflects the innovation and quality of the consumer electronics industry. Key Responsibilities - Provide high-quality technical support and product guidance to Dutch-speaking customers regarding iRobot devices, including robotic vacuum cleaners and smart home cleaning solutions, via phone, email, and live chat channels. - Diagnose and troubleshoot hardware and software issues related to iRobot consumer electronics products, delivering clear, step-by-step solutions in fluent Dutch to ensure an exceptional customer experience. - Accurately log all customer interactions, technical cases, and resolutions within the CRM system, maintaining detailed and up-to-date records in line with company standards. - Guide customers through product setup, app connectivity, Wi-Fi configuration, and firmware updates for iRobot devices, ensuring seamless integration within their smart home ecosystems. - Escalate complex or unresolved technical issues to the appropriate internal teams promptly, while managing customer expectations with professionalism and empathy throughout the process. - Stay continuously informed about the latest iRobot product releases, software updates, and developments within the broader consumer electronics landscape to provide accurate and relevant support. - Proactively identify recurring customer pain points and contribute product feedback and improvement suggestions to internal quality and product development teams. - Uphold the highest standards of customer satisfaction by representing the iRobot brand and Mercier Consultancy Group's values of excellence, integrity, and customer-first service in every interaction. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is an absolute requirement for this role, as all customer interactions will be conducted exclusively in Dutch. - Valid EU passport (mandatory for relocation and employment eligibility purposes). - A genuine passion for consumer electronics, smart home technology, or related fields, with the ability to quickly acquire in-depth product knowledge of iRobot devices. - Previous experience in customer support, technical helpdesk, or a similar client-facing role within a consumer electronics or technology environment is highly advantageous. - Strong problem-solving skills, a patient and empathetic communication style, and the ability to explain technical concepts clearly to non-technical users. - Reliable internet connection and a suitable remote working environment within Bulgaria, along with a good working knowledge of standard CRM tools and digital communication platforms. Benefits - Competitive Monthly Salary reflective of your skills and experience within the consumer electronics support sector. - Fully Paid Training programme covering iRobot product knowledge, technical support procedures, and customer service excellence. - Comprehensive Health Insurance to support your wellbeing throughout your employment. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Bulgaria. - Monthly Performance Bonus rewarding your dedication and results-driven approach to customer satisfaction. - Remote working arrangement within Bulgaria, offering flexibility and an outstanding work-life balance. - Career development opportunities within a fast-growing international firm serving premium consumer electronics clients. - And Much More... How to Apply Are you a Dutch-speaking consumer electronics enthusiast ready to take your career to new heights? This is your moment. The Dutch Speaking iRobot Support Specialist position in Bulgaria represents a rare combination of professional growth, cutting-edge technology, and an exceptional lifestyle — and Mercier Consultancy Group is here to make your transition seamless every step of the way. Whether you are already exploring Dutch-speaking jobs or browsing opportunities for jobs in Bulgaria for the first time, we warmly encourage you to take the next step. Click Apply Now to submit your application, and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch to guide you through the process. We look forward to welcoming you aboard.

Role Description Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Fitbit Products Support Specialist position in Bulgaria, ideal for passionate, customer-focused individuals who have a genuine enthusiasm for health technology and the Fitness & Wellness industry. In this fully remote role based within Bulgaria, you will serve as the primary point of contact for Dutch-speaking customers seeking expert guidance and support with their Fitbit devices, applications, and wellness ecosystems. Key Responsibilities - Provide professional, empathetic, and timely support to Dutch-speaking customers regarding Fitbit products, including fitness trackers, smartwatches, and associated wellness applications. - Assist customers with device setup, synchronisation, troubleshooting, and software or firmware updates, ensuring a seamless Fitness & Wellness experience. - Guide users through health and activity tracking features such as heart rate monitoring, sleep tracking, step counting, and wellness goal management. - Resolve account-related issues including Fitbit app login difficulties, subscription management, and data privacy concerns in a clear and reassuring manner. - Accurately document all customer interactions, technical issues, and resolutions in the internal CRM system in accordance with quality standards. - Collaborate closely with internal technical and product teams to escalate complex cases and ensure consistent, high-quality support outcomes. - Stay up to date with the latest Fitbit product releases, firmware changes, and Fitness & Wellness industry trends to deliver informed and credible support. - Contribute to team performance goals by maintaining high customer satisfaction scores and adhering to agreed response time and resolution targets. Qualifications - Native or fluent Dutch language skills (spoken and written) are essential for this role. - A genuine interest in health technology, wearable fitness devices, or the broader Fitness & Wellness industry is highly desirable. - Previous experience in customer support, technical helpdesk, or a consumer electronics environment is advantageous. - Strong digital literacy with the ability to navigate apps, troubleshoot software issues, and learn new platforms quickly. - Excellent communication and interpersonal skills with a patient, solution-oriented mindset and a passion for helping others. - Ability to work independently in a remote environment while maintaining high productivity, professionalism, and attention to detail. Requirements - Valid EU passport (mandatory requirement). Benefits - Competitive Monthly Salary reflective of your skills and experience. - Fully Paid Training Programme to ensure you are fully equipped for success from day one. - Comprehensive Health Insurance for your peace of mind. - Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation to support your move to Bulgaria. - Monthly Performance Bonus to reward your dedication and outstanding results. - Remote working arrangement within Bulgaria, offering you flexibility and work-life balance. - A supportive, multicultural team environment within a prestigious international organisation. - Genuine career development and progression opportunities within Mercier Consultancy Group. - And Much More...

Jotform Specialist Location: Santiago, Dominican Republic Employment Type: Full-time Work Arrangement: Remote Education: Bachelor's degree in Business, IT Support, Marketing, or a related field GENERAL DESCRIPTION OR PURPOSE OF JOB: This role supports Enterprise Revenue Enablement and Operations with expertise in JOTFORM. Under general direction, the incumbent devises or modifies systems, processes and/or procedures to solve moderate to complex business problems and plays a key role in the digital transformation specifically utilizing JOTFORM. RESPONSIBILITIES / ESSENTIAL FUNCTIONS: JOTFORM Support and Development - Work closely with a cross functional team to create Jotform solutions to drive efficiencies. In some cases the Jotform may be of moderate to highly complex with multiple conditions . - Maintain and develop a job queue Jotform requests - Develop intergations to existing platforms. Oracle. OnBase. SFDC. - Work across the organization to integrate and maintain data sources and structure - Understand how potential integration of Jotform could enhance workflow Cross Functional Support of JOTFORM Ecosystem - Collaborate with cross functional teams to create efficiencies and improve processes - Devise systems and/or process solutions to solve complex business problems - Work with key business strategy owners to ensure alignment of technology applications and business strategy. Work cross functionally to guide and advise IT, Marketing and Sales on field requirements to drive efficiency and revenue - Advise and facilitate launching of updates and rollovers - Project execution and project implementation - Test and troubleshoot Jotofrms and work cross functionally to advise and guide IT, Marketing and Sales owners to resolution Revenue Enablement - Work with sales management to support sales strategy initiatives and business priorities - Sales analysis and metrics reporting as necessary to support sales management and independent sales representatives - Work with our Sales, IT and Marketing Teams to ensure success - Work closely with IT, Sales and Marketing leadership to ensure high adoption and engagement in best practice activity JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees. Required: - Advanced English - B.S. degree in business, IT support, marketing, or related field. - 2+ years of demonstrated experience and knowledge of JOTFORM - Broad knowledge of JOTFORM business widgets and elements. - Highly detailed and process oriented. Systems thinking. - Excellent time management and organizational skills - Ability to effectively participate on cross-functional teams and across, up and down the organization - Ability to use project management discipline to plan, track, execute and communicate project process - Ability to provide solutions and ideas and consider a broad range of internal and external factors in solving problems - Demonstrated ability to handle confidential information with the highest degree of professional responsibility. - Strong analytical and decision-making skills. Ability to read, analyze, and interpret information. - Ability to define problems, collect data, establish facts and draw valid conclusions and effectively adapt to rapidly changing technology - Strong analytical ability to devise process and solutions to solve complex business problems Other Benefits: - Weekly Payment - 2 way free transportation - Law Benefits - Complementary Medical Insurance - Pharmacy and Optic Center benefits - Internal Cooperative - Referral Program - Growth Opportunities About Jostens: Celebrating 125+ years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. https://www.jostens.com/about/california-employee-privacy-policy

Role Description Are you an accounting professional with experience managing both Accounts Payable and Accounts Receivable in a fast-paced environment? We're looking for a Home-Based AP/AR Specialist to join our DCX team. In this role, you will support our partner's finance operations by managing high-volume invoice processing, vendor payments, customer billing, collections, account reconciliations, and financial reporting. You will work closely with vendors, customers, and internal teams to ensure timely payments, accurate financial records, and exceptional service. This is an excellent opportunity for someone who is highly organized, detail-oriented, and passionate about accounting while working in a collaborative remote environment. Qualifications - Bachelor's degree in Accounting, Finance, Business Administration, or a related field. - 2-3 years of General Accounting experience or equivalent. - Strong verbal, written, and English communication skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Requirements - Excellent Organizational Skills: Ability to manage multiple accounting tasks, prioritize deadlines, and maintain accurate financial records. - Detail-Oriented & Accurate: Maintains a high level of accuracy while processing invoices, payments, reconciliations, and financial documentation. - Strong Problem Solver: Capable of identifying discrepancies, resolving payment issues, and investigating accounting variances. - Effective Communicator: Strong written and verbal English communication skills with the ability to build positive relationships with vendors, customers, and internal stakeholders. - Accounting Knowledge: Solid understanding of Accounts Payable, Accounts Receivable, account reconciliations, financial reporting, and accounting procedures. - Proficiency in most Microsoft Office Applications, databases, and accounting software. - Strong working knowledge using Excel, pivot tables, advanced formulas, etc. - Proficiency in using accounting software and tools, such as QuickBooks, SAP, or other relevant software. - In-depth understanding of accounts payable principles, accounting standards, and account reconciliation. - Maintaining high accuracy in financial records and attention to detail in every aspect of the job. - Managing and prioritizing multiple tasks to meet payment deadlines. - Certified Public Accountant (CPA) or Certified Management Accountant (CMA) are a plus but not required. - Previous working experience as an offshore staff is highly advantageous. Benefits - Salary Range: PHP 40,000 - 45,000 - Industry: Promotional Products - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth