Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Service For Hema position in Bulgaria, ideal for motivated individuals who are passionate about delivering exceptional customer experiences within the retail sector. This exciting remote role — based within Bulgaria — places you at the heart of one of the most beloved and iconic Dutch retail brands operating across both online and offline channels. - Deliver professional, empathetic, and solutions-focused customer support to Dutch-speaking shoppers across Hema's online and offline retail platforms via phone, email, and live chat. - Assist customers with product enquiries, order tracking, delivery updates, and returns or exchange requests in line with Hema's retail policies and service standards. - Resolve customer complaints efficiently and with a positive, customer-first attitude, ensuring swift issue resolution and a high level of satisfaction across all retail touchpoints. - Process and update customer orders, account information, and service requests accurately within the company's internal retail management systems. - Proactively identify opportunities to improve the customer journey, escalating recurring retail-related issues to the appropriate internal teams where necessary. - Maintain thorough and accurate records of all customer interactions, transactions, and outcomes in compliance with company data standards. - Stay up to date with Hema's latest product lines, seasonal promotions, and online retail offerings to provide accurate and informed assistance to customers. - Collaborate with team members and supervisors to meet and exceed individual and team performance targets, contributing to a high-performing customer service culture. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role. - Valid EU passport (mandatory). - A solid working knowledge of English is required for internal communications and training purposes. - Previous experience in customer service, retail support, or a client-facing role within the online or offline retail industry is highly advantageous. - Strong communication and interpersonal skills, with the ability to handle a high volume of customer interactions with professionalism and patience. - Comfortable working with digital tools, CRM platforms, and retail order management systems; a genuine enthusiasm for the retail sector is a strong plus. - Self-motivated, reliable, and able to work independently in a remote setting while maintaining high standards of service delivery. Requirements - Competitive Monthly Salary — reflective of your skills and experience within the retail customer service sector. - Fully Paid Training — a comprehensive onboarding programme tailored to Hema's retail products, processes, and customer service standards. - Health Insurance — full private health coverage to support your wellbeing. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation to ensure your move to Bulgaria is completely stress-free. - Monthly Performance Bonus — reward your dedication and hard work with additional earnings based on your performance results. - A supportive, multicultural, and inclusive team environment where your career growth is actively encouraged. - The opportunity to work remotely within Bulgaria for one of the most recognised names in European retail. - And Much More... Company Description Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries.

Role Description Mercier Consultancy Group is currently seeking a passionate and results-driven Dutch-Speaking Search Engine Customer Expert to join a rapidly growing Customer Support Services team based remotely within Bulgaria. This exciting Dutch-speaking job offers you the opportunity to work on behalf of a globally recognised search engine brand, delivering first-class customer support and technical guidance to Dutch-speaking users across a variety of digital platforms. - Provide professional, efficient, and empathetic customer support to Dutch-speaking users via email, chat, and other digital communication channels. - Assist customers with queries related to search engine features, account settings, product functionality, and general digital tool usage. - Troubleshoot and resolve customer issues in a timely and accurate manner, ensuring a consistently high level of user satisfaction. - Accurately document all customer interactions, feedback, and resolutions in the internal CRM system in accordance with company standards. - Identify patterns in customer inquiries and escalate recurring or complex technical issues to the appropriate internal teams for further investigation. - Stay up to date with the latest updates, features, and policies related to the search engine platform to provide knowledgeable and current support. - Contribute to team knowledge-sharing initiatives by providing feedback, participating in training sessions, and supporting colleagues. - Uphold the brand values and quality standards of both Mercier Consultancy Group and the client organization in every customer interaction. Qualifications - Native or fluent Dutch language skills — both spoken and written — are mandatory for this role. - Strong command of English is also required for internal communication. - Previous experience in a customer support services role, helpdesk environment, or digital customer-facing position is highly advantageous. - Genuine interest in search engine technology, digital products, and online tools, combined with strong digital literacy. - Excellent interpersonal and communication skills, with a customer-first mindset. - Strong organizational and problem-solving abilities, with the capacity to manage multiple tasks efficiently in a remote work environment. Requirements - Valid EU passport or relevant documentation permitting legal residence and remote work within Bulgaria (mandatory). Benefits - Competitive Monthly Salary reflective of your experience and language expertise. - Fully Paid Training programme to prepare you thoroughly for the Dutch-Speaking Search Engine Customer Expert position. - Comprehensive Health Insurance coverage. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus to reward your dedication and outstanding results. - Fully remote working arrangement within Bulgaria, offering outstanding work-life balance and flexibility. - Ongoing professional development and clear career progression pathways within Mercier Consultancy Group. - A vibrant, multicultural, and supportive team culture that celebrates diversity and shared success. - And Much More...

Role Description Mercier Consultancy Group is proud to present an exciting Dutch-Speaking Video Streaming Customer Experts position in Bulgaria, offering Dutch-speaking professionals the opportunity to work remotely within Bulgaria for a leading name in the global streaming platforms industry. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking subscribers, helping them get the most out of their digital entertainment experience. - Provide high-quality customer support to Dutch-speaking users of a premium video streaming platform via phone, email, and live chat channels. - Assist subscribers with account management inquiries, including subscription plans, billing issues, payment methods, and account access difficulties. - Troubleshoot and resolve technical issues related to streaming quality, device compatibility, app performance, and playback errors in a timely and professional manner. - Guide customers through platform features, content navigation, parental controls, and personalisation settings to enhance their overall viewing experience. - Accurately log all customer interactions, issue resolutions, and feedback within the internal CRM system to ensure consistent service quality and data integrity. - Escalate complex or unresolved technical and billing issues to the appropriate specialist teams, ensuring a seamless and efficient resolution process for the customer. - Stay up to date with new content releases, platform updates, and service changes on the streaming platform in order to provide accurate and relevant information to subscribers. - Proactively contribute to team performance goals and customer satisfaction targets, supporting a culture of excellence within the streaming platforms support environment. Qualifications - Native or fluent Dutch language skills (spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants. - Valid EU passport (mandatory) — candidates must hold a valid European Union passport to be eligible for this position. - A good working knowledge of English for internal communication, training, and documentation purposes. - Previous experience in customer service, technical support, or a related field is an advantage, particularly within the streaming platforms or digital media industry. - Strong digital literacy and a genuine enthusiasm for streaming platforms, online entertainment, and emerging media technologies. - Excellent communication skills, a patient and empathetic approach, and the ability to handle customer queries professionally and efficiently in a remote work environment. Benefits - Competitive Monthly Salary tailored to reflect your skills, experience, and contribution to the team. - Fully Paid Training programme to ensure you are fully equipped to deliver exceptional support within the streaming platforms industry from day one. - Comprehensive Health Insurance coverage for your peace of mind and wellbeing. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation to make your move to Bulgaria completely stress-free. - Monthly Performance Bonus rewarding your dedication, productivity, and outstanding customer service results. - Remote working arrangement within Bulgaria, offering flexibility and an excellent work-life balance. - A vibrant, multicultural team environment within a globally respected organisation. - And Much More — join Mercier Consultancy Group and discover the full range of benefits awaiting you. Company Description Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in identifying, placing, and supporting professionals who are ready to take the next step in their international careers.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for Dutch-speaking professionals to join a globally recognised technology leader in the consumer electronics industry, working fully remotely from Bulgaria. This Dutch-Speaking Customer Experts for a Tech Leader position in Bulgaria is ideal for individuals who are passionate about cutting-edge consumer electronics products and delivering exceptional customer experiences. - Deliver outstanding customer support in Dutch via phone, email, and live chat, assisting clients with queries related to consumer electronics products, devices, and services. - Provide expert guidance on the setup, functionality, troubleshooting, and usage of a wide range of consumer electronics products including smartphones, tablets, smart home devices, and accessories. - Diagnose and resolve technical and product-related issues promptly, ensuring a seamless and satisfying customer experience at every interaction. - Accurately document all customer interactions, case details, and resolutions in the company's CRM system, maintaining high standards of data integrity. - Collaborate closely with internal technical and product support teams to escalate complex consumer electronics issues and ensure timely resolution for customers. - Stay up to date with the latest product launches, firmware updates, and developments within the consumer electronics portfolio in order to provide accurate, informed support. - Proactively identify customer needs and recommend appropriate products, upgrades, or services that align with their lifestyle and technology requirements. - Uphold brand values and quality standards at all times, contributing to a positive team culture and consistently meeting or exceeding performance targets. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential for this role — this is a strict and non-negotiable requirement. - Valid EU passport (mandatory for relocation and employment eligibility purposes). - A genuine interest in consumer electronics, technology, and digital products, with the ability to quickly learn and communicate complex product information clearly. - Strong interpersonal and communication skills with a customer-first mindset and a natural ability to empathise and problem-solve effectively. - Previous experience in customer service, technical support, or a related field within a consumer electronics or technology environment is highly advantageous. - Comfortable working in a fully remote environment with a reliable internet connection, a professional home workspace, and the self-discipline to manage time and tasks independently. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this role in the consumer electronics sector. - Fully Paid Training programme to ensure you are thoroughly prepared and confident before your first customer interaction. - Comprehensive Health Insurance coverage for your peace of mind and wellbeing. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your smooth transition to Bulgaria. - Monthly Performance Bonus rewarding your dedication, professionalism, and outstanding customer service results. - A supportive, multicultural, and inclusive remote team environment where your contribution is truly valued. - And Much More — including ongoing career development opportunities, professional growth initiatives, and access to an international network of talent through Mercier Consultancy Group. Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a strong reputation for transparency, professionalism, and candidate-first service, we have successfully placed thousands of skilled professionals in rewarding careers throughout Europe.