Role Description Mercier Consultancy Group is proud to present an exciting Dutch-Speaking Video Streaming Customer Experts position in Bulgaria, offering Dutch-speaking professionals the opportunity to work remotely within Bulgaria for a leading name in the global streaming platforms industry. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking subscribers, helping them get the most out of their digital entertainment experience. - Provide high-quality customer support to Dutch-speaking users of a premium video streaming platform via phone, email, and live chat channels. - Assist subscribers with account management inquiries, including subscription plans, billing issues, payment methods, and account access difficulties. - Troubleshoot and resolve technical issues related to streaming quality, device compatibility, app performance, and playback errors in a timely and professional manner. - Guide customers through platform features, content navigation, parental controls, and personalisation settings to enhance their overall viewing experience. - Accurately log all customer interactions, issue resolutions, and feedback within the internal CRM system to ensure consistent service quality and data integrity. - Escalate complex or unresolved technical and billing issues to the appropriate specialist teams, ensuring a seamless and efficient resolution process for the customer. - Stay up to date with new content releases, platform updates, and service changes on the streaming platform in order to provide accurate and relevant information to subscribers. - Proactively contribute to team performance goals and customer satisfaction targets, supporting a culture of excellence within the streaming platforms support environment. Qualifications - Native or fluent Dutch language skills (spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants. - Valid EU passport (mandatory) — candidates must hold a valid European Union passport to be eligible for this position. - A good working knowledge of English for internal communication, training, and documentation purposes. - Previous experience in customer service, technical support, or a related field is an advantage, particularly within the streaming platforms or digital media industry. - Strong digital literacy and a genuine enthusiasm for streaming platforms, online entertainment, and emerging media technologies. - Excellent communication skills, a patient and empathetic approach, and the ability to handle customer queries professionally and efficiently in a remote work environment. Benefits - Competitive Monthly Salary tailored to reflect your skills, experience, and contribution to the team. - Fully Paid Training programme to ensure you are fully equipped to deliver exceptional support within the streaming platforms industry from day one. - Comprehensive Health Insurance coverage for your peace of mind and wellbeing. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation to make your move to Bulgaria completely stress-free. - Monthly Performance Bonus rewarding your dedication, productivity, and outstanding customer service results. - Remote working arrangement within Bulgaria, offering flexibility and an excellent work-life balance. - A vibrant, multicultural team environment within a globally respected organisation. - And Much More — join Mercier Consultancy Group and discover the full range of benefits awaiting you. Company Description Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in identifying, placing, and supporting professionals who are ready to take the next step in their international careers.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for Dutch-speaking professionals to join a globally recognised technology leader in the consumer electronics industry, working fully remotely from Bulgaria. This Dutch-Speaking Customer Experts for a Tech Leader position in Bulgaria is ideal for individuals who are passionate about cutting-edge consumer electronics products and delivering exceptional customer experiences. - Deliver outstanding customer support in Dutch via phone, email, and live chat, assisting clients with queries related to consumer electronics products, devices, and services. - Provide expert guidance on the setup, functionality, troubleshooting, and usage of a wide range of consumer electronics products including smartphones, tablets, smart home devices, and accessories. - Diagnose and resolve technical and product-related issues promptly, ensuring a seamless and satisfying customer experience at every interaction. - Accurately document all customer interactions, case details, and resolutions in the company's CRM system, maintaining high standards of data integrity. - Collaborate closely with internal technical and product support teams to escalate complex consumer electronics issues and ensure timely resolution for customers. - Stay up to date with the latest product launches, firmware updates, and developments within the consumer electronics portfolio in order to provide accurate, informed support. - Proactively identify customer needs and recommend appropriate products, upgrades, or services that align with their lifestyle and technology requirements. - Uphold brand values and quality standards at all times, contributing to a positive team culture and consistently meeting or exceeding performance targets. Qualifications - Native or fluent Dutch language skills (both spoken and written) are essential for this role — this is a strict and non-negotiable requirement. - Valid EU passport (mandatory for relocation and employment eligibility purposes). - A genuine interest in consumer electronics, technology, and digital products, with the ability to quickly learn and communicate complex product information clearly. - Strong interpersonal and communication skills with a customer-first mindset and a natural ability to empathise and problem-solve effectively. - Previous experience in customer service, technical support, or a related field within a consumer electronics or technology environment is highly advantageous. - Comfortable working in a fully remote environment with a reliable internet connection, a professional home workspace, and the self-discipline to manage time and tasks independently. Benefits - Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this role in the consumer electronics sector. - Fully Paid Training programme to ensure you are thoroughly prepared and confident before your first customer interaction. - Comprehensive Health Insurance coverage for your peace of mind and wellbeing. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your smooth transition to Bulgaria. - Monthly Performance Bonus rewarding your dedication, professionalism, and outstanding customer service results. - A supportive, multicultural, and inclusive remote team environment where your contribution is truly valued. - And Much More — including ongoing career development opportunities, professional growth initiatives, and access to an international network of talent through Mercier Consultancy Group. Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a strong reputation for transparency, professionalism, and candidate-first service, we have successfully placed thousands of skilled professionals in rewarding careers throughout Europe.

Role Description We are currently seeking a driven and customer-focused Dutch Speaking Customer Support Specialist to join a dynamic, internationally oriented team operating remotely within Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering exceptional service experiences within the customer support services sector, and who are eager to build a rewarding career in a vibrant, multicultural environment. Key Responsibilities - Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels. - Accurately diagnose and resolve customer enquiries, complaints, and technical issues in accordance with established customer support services protocols and quality standards. - Maintain comprehensive and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times. - Escalate complex or unresolved cases to the appropriate internal departments, following up diligently to ensure timely and satisfactory resolution for the customer. - Proactively identify opportunities to enhance the customer experience and contribute constructive feedback to team leaders and quality assurance processes. - Collaborate closely with colleagues across multilingual support teams, sharing knowledge and best practices to continuously elevate service delivery standards. - Meet and consistently exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first-call resolution rates, and response time targets. - Stay fully informed about client products, services, policies, and updates in order to provide accurate, up-to-date information to customers at all times. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role. - Valid EU passport (mandatory requirement for relocation and employment eligibility purposes). - A strong customer-first mindset with demonstrated experience or genuine enthusiasm for working within the customer support services industry. - Excellent written and verbal communication skills in English, enabling effective collaboration within an international team environment. - Solid computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software efficiently. - A high degree of professionalism, reliability, and the ability to manage multiple priorities in a remote working environment while maintaining consistently high service quality standards. Benefits - Competitive Monthly Salary, reflective of your skills and experience within the customer support services sector. - Fully Paid Training to ensure you are thoroughly equipped and confident from day one in your new role. - Comprehensive Health Insurance coverage for your peace of mind throughout your employment. - Fully Paid Relocation Package, including return flight, private airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, hard work, and outstanding customer support results. - A supportive, inclusive, and internationally diverse workplace culture that celebrates multilingual talent. - Clear pathways for professional development and career advancement within Mercier Consultancy Group and our client network. - And Much More... How to Apply Are you ready to take the next step in your career and embrace an exciting new chapter as a Dutch Speaking Customer Support Specialist with Mercier Consultancy Group? We would love to hear from you. Click Apply Now to submit your application today, and one of our dedicated recruitment specialists will be in touch to guide you through the next steps of the selection process.

Customer Service Representative Location: Omaha, Nebraska Employment Type: Full-time Work Arrangement: Hybrid (3 days in office) Job Description With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary Primarily responsible for providing first-level support and directory assistance to Arch external and internal customers. Responds to claims calls and correspondence from brokers, insured and non-insured claimants and vendors. Responsibilities - Adheres to World Class Customer Service Standards and documents all customer interactions in the call center management technology application. - Performs necessary duties to resolve or satisfy all first-level inquiries or advance to supervisory level where applicable. - Manages individual workflow, productivity and quality to meet and exceed team/individual goals and service level agreements. - Communicates changes in processes, aiding in the creation and maintenance of job aids to ensure consistency/accuracy in workflows. - Addresses claims intake related questions and appropriate routing of escalations to Management to include but not limited to, delayed policy availability within claims systems, policy/insured identification/routing, and rush requests. - Responsible for accurate and timely setup/routing of incoming FNOLs, preparation and routing of acknowledgement letters, merging of files, procurement of binders and/or policies and setup of oversight files. - Utilizes research tools to identify and distribute unidentifiable mail that is received electronically. - Provides back-up to the Document Indexers for unidentified mail/correspondence and download documents. - Engages and Participates in the Arch Experience values and continuous improvement initiatives. - As identified by the Customer Solution Center process, intercedes for the customer to assure they are "warm transferred" to the proper Arch internal or third-party resource that handles their business request or questions to meet or exceed their expectations, and follows up to ensure their satisfaction. - Responsible for responding to incoming phone calls and correspondence (in electronic and paper format). Education and Experience - High School graduate or equivalent; some college or insurance-related education preferred. - 2 to 3 Plus years of experience in Customer Service. - Excellent verbal/written communications. - Excellent Customer Service skills. - Strong interpersonal skills. - Demonstrated team behavior; willingness to help. - Excellent PC skills and knowledge of Microsoft suite. - Analytical problem-solving skills. - Routing and managing electronic documents in an imaging system. - Position is hybrid and requires (3) days in office. - Bilingual preferred. - Flexibility and adaptability in team settings. Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.