Client Services Associate Company: TransPerfect Locations: - Toronto, Ontario, Canada - Boston, Massachusetts, United States - New York City, New York, United States - Princeton, New Jersey, United States - Philadelphia, Pennsylvania, United States Work Arrangement: Hybrid / On-site (Varies by location) Employment Type: Full-time Salary: $42,000–$45,000 USD annually Who We Are Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. If this sounds like you, we would love to hear from you! We offer career development and an attractive bonus plan and social events are organized frequently. Where Your Career Is Going At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company Why TransPerfect For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com. Job requirements What You Will Be Doing The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. - Respond to client requests for new project initiatives through our centralized technology - Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests - Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion - Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team - Where applicable, initiate some project specifics to set the production team /individual project up for success - Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service - Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables - Serve as the central point of contact for and liaison between external client contact and internal production staff - Set and fulfill client expectations - Comply with internal regulations, processes and procedures in line with ISO standards - Potentially trouble-shoot problem projects - Understand and abide by individual project instructions and effectively communicate to the production team - Investigate client complaints where applicable - Discuss issues with clients and production staff and creatively problem solve to alleviate issues Who We Are Looking For - Bachelor’s degree - Excellent written and verbal English communication skills - Exceptional problem solving and analytical skills - Customer service and/or project management experience - Strong organizational skills, attention to detail, and the ability to multi-task - Working knowledge of MS Office - Ability to prioritize and schedule tasks and work in a team environment. - Must be willing to learn new things, be open to challenges and thrive on success On-site, Hybrid - Austin, Texas, United States - •Toronto, Ontario, Canada - •Boston, Massachusetts, United States - •New York City, New York, United States - •Princeton, New Jersey, United States - •Philadelphia, Pennsylvania, United States Customer Success Full-time, Permanent

Title: Client Services Associate Location: Pittsburgh, Pennsylvania, United States Job Description: Job description Who We Are Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. If this sounds like you, we would love to hear from you! We have 90 offices worldwide but this particular opportunity is based in our Manhattan or our Pittsburgh office. We offer career development and an attractive bonus plan and social events are organized frequently. Where Your Career Is Going At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjobs. Why TransPerfect For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born. TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com. Job requirements What You Will Be Doing The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. - Respond to client requests for new project initiatives through our centralized technology - Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests - Initiate all project related work by providing detailed budget, schedule and - instructions to the project team and by anticipating pitfalls or potential roadblocks - to successful completion - Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team - Where applicable, initiate some project specifics to set the production team /individual project up for success - Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service - Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables - Serve as the central point of contact for and liaison between external client contact and internal production staff - Set and fulfill client expectations - Comply with internal regulations, processes and procedures in line with ISO standards - Potentially trouble-shoot problem projects - Understand and abide by individual project instructions and effectively communicate to the production team - Investigate client complaints where applicable - Discuss issues with clients and production staff and creatively problem solve to alleviate issues Who We Are Looking For - Bachelor’s degree - Excellent written and verbal English communication skills - Exceptional problem solving and analytical skills - Customer service and/or project management experience - Strong organizational skills, attention to detail, and the ability to multi-task - Working knowledge of MS Office - Ability to prioritize and schedule tasks and work in a team environment. - Must be willing to learn new things, be open to challenges and thrive on success On-site, Hybrid - Pittsburgh, Pennsylvania, United States Full-time, Permanent All done! 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Role Description If you're someone who enjoys staying organized, helping people, and making sure every detail comes together, we'd love to hear from you. We're currently looking for dependable individuals to join our growing team as Remote Client & Travel Coordinators. In this role, you'll work with clients as they plan their travel, helping coordinate important details, organize itineraries, communicate updates, and create a smooth experience from beginning to end. Whether you're looking for a flexible remote career, changing industries, or simply enjoy planning and organization, we'll provide the training and support you need to succeed. No previous travel industry experience is required. Responsibilities - Assisting clients with planning and organizing travel details - Coordinating itineraries, confirmations, reservations, and schedules - Communicating with clients by phone, email, and online platforms - Helping answer questions and providing ongoing support - Keeping information organized and up to date - Working closely with suppliers and travel partners when needed - Helping ensure each client enjoys a smooth and stress-free planning experience Qualifications - Love staying organized - Enjoy helping people - Communicate clearly and professionally - Can manage multiple tasks without losing attention to detail - Feel comfortable learning new technology - Like working independently while still being part of a supportive team - Previous experience in customer service, hospitality, administration, scheduling, sales support, or coordination is helpful—but not required. Benefits - Work from home - Flexible scheduling - Training provided - Supportive team environment - Ongoing professional development - Opportunities for advancement - A role where no two days are exactly the same This Position Is Popular With - Stay-at-home parents - Military spouses - Administrative professionals - Customer service professionals - Hospitality professionals - Career changers - Individuals looking for flexible remote work Location Requirements Applicants must be authorized to work in: - United States - United Kingdom - Mexico - Spain - Australia - LATAM Our Hiring Process After applying, qualified applicants will be invited to attend a brief virtual information session where we'll cover: - The day-to-day responsibilities of the role - Training and support available - Compensation structure - Next steps in the hiring process There will also be time to ask questions so you can decide if the role is a good fit. Apply Today If you're looking for a flexible remote role where you can stay organized, help others, and build valuable skills in the travel industry, we'd love to learn more about you.

Role Description The Residential Services Coordinator supports daily portfolio operations by managing resident-facing services, lease compliance, renewals, and ongoing account issues. Working closely with the Senior Pod Manager and pod team, this role helps ensure lease obligations are met, violations are addressed promptly, residents receive consistent support, and property records remain accurate. A successful Residential Services Coordinator is organized, detail-oriented, communicative, and collaborative, with strong time management skills and a commitment to maintaining positive relationships with tenants, owners, vendors, and HOA partners. Key Duties and Responsibilities - Resident Services & Lease Administration: - Conduct lease renewals and rent increases in accordance with company procedures, ensuring LeadSimple workflows and documentation are accurate and complete. - Review existing leases to ensure compliance with company obligations and applicable regulations; assist with updating clauses for new lettings when needed. - Maintain accurate tenant, lease, and property records in AppFolio and LeadSimple. - Support property occupancy goals through organized account management and resident communication. - Tenant Move-Outs: - In coordination with the Pod Leader, support the tenant move-out process, reviewing the requests and requesting a forwarding address. - Send required move-out communication, including notices, letters, and instructions. - Oversee that all tenant, owner, and property records are finalized and accurately documented in AppFolio and LeadSimple. - Maintain consistent communication with the tenant regarding move-out expectations and deadlines. - Track timelines and escalate issues to the Pod Leader when needed. - Compliance & Tenant Violations: - Review 3-month and annual property inspections to identify potential lease violations or property issues. - Manage tenant compliance by issuing notices, tracking cure dates, and coordinating resolution efforts. - Address HOA violation notices and act as a liaison between tenants and homeowner associations. - Delinquencies & Collections: - Manage collections for former tenants with outstanding balances by maintaining consistent follow-up, documentation, and payment arrangements when appropriate. - Monitor current tenant delinquencies (non-payment of rent or other charges) in coordination with the Operations Administrative Assistant, support escalation efforts as needed, and ensure accurate tracking, communication, and documentation throughout the resolution process. - Communication & Customer Service: - Answer incoming calls or route them appropriately and follow up on voicemails and emails promptly. - Provide professional, timely updates to tenants, owners, vendors, and HOA representatives. - Maintain daily routines for managing personal and pod inboxes. - Administrative & Team Support: - Support special projects and ongoing initiatives within the pod. - Mentor new team members by sharing knowledge and best practices. - Attend required meetings and training sessions. - Maintain structured workflows and time blocking to manage priorities effectively. - Ensure process notes and tenant, property, and owner records are consistently updated in company systems. Qualifications - Organized and detail-oriented. - Strong communication and collaboration skills. - Effective time management abilities. - Commitment to maintaining positive relationships with tenants, owners, vendors, and HOA partners.