Senior ESKO AMS Support Consultant

Location

Brazil

Posted

6 days ago

Salary

0

Seniority

Senior

No structured requirement data.

Job Description

Senior ESKO AMS Support Consultant

Brivia

Role Description Buscamos um(a) profissional para atuar como parceiro da Brivia. Somos um ecossistema especializado na transformação de marcas, ajudando nossos clientes a superar desafios em transformação digital, tecnologia e marketing. Para isso, buscamos constantemente expandir nossas capacidades, contando com os melhores especialistas em diversas áreas. A Brivia_Group quer contar com o seu talento para fortalecer ainda mais nosso ecossistema de transformação digital! Qualifications - Ensino Superior completo em Tecnologia da Informação, Engenharia, Administração ou áreas correlatas. - Mínimo de 5 anos de experiência com projetos ESKO, AMS Support ou melhorias (Enhancements). - Forte conhecimento em suporte end-to-end da plataforma ESKO. - Domínio dos ambientes e soluções ESKO. - Conhecimento em integrações e arquitetura de soluções. - Experiência com gerenciamento de incidentes, problemas e requisições de serviço. - Conhecimento em Release Management e análise de impacto. - Vivência com gerenciamento de indisponibilidades (System Outage Management). - Experiência na condução de reuniões técnicas e conferências. - Atuação em metodologias Agile, Waterfall ou modelos híbridos. Requirements - Experiência comprovada em projetos e suporte ESKO (AMS/Support). - Atuação com suporte N1, N2 e N3 em ambientes ESKO. - Experiência com gerenciamento de incidentes, problemas e solicitações de serviço. - Vivência com análise de impacto em releases e gerenciamento de mudanças. - Experiência com provisionamento e desprovisionamento de usuários e coordenação de treinamentos. - Conhecimento em suporte a integrações, middleware e interfaces entre sistemas. - Experiência na definição de soluções funcionais e técnicas para ambientes ESKO. - Capacidade de coordenar discussões técnicas entre diferentes áreas e stakeholders. - Vivência em ambientes multinacionais e projetos globais. - Experiência na gestão de riscos, cronogramas, entregáveis e dependências. - Capacidade para atuar em múltiplas demandas simultaneamente. - Perfil consultivo, analítico, organizado e orientado à resolução de problemas. - Inglês fluente (obrigatório). - Português fluente. - Disponibilidade para envio do currículo em inglês. Benefits - Contratação no modelo PJ (CNPJ ativo necessário). - Atuação 100% remota. - Projeto com início previsto para julho/2026. - Duração prevista de 12 meses. - Inglês fluente é requisito obrigatório.

Related Categories

Related Job Pages

More Consultant Jobs

Role Description Estamos em busca de um(a) Consultor(a) Técnico(a) XStore Sênior para atuar em um projeto de 6 meses, em regime full time, com início previsto para 20/07/2026. Qualifications - Espanhol intermediário (ou superior) Requirements - Experiência com instalação e configuração de Xstore POS, Xstore Office, XOCS, Xservices e Xenvironment - Conhecimento da arquitetura XStore (Leader, Non-Leader, Mobile, Office/XOCS, Xservices e comunicação entre componentes) - Preparação de ambientes XStore em Windows e Linux - Configuração de arquivos XML, properties, overlays e parametrizações por ambiente - Execução de scripts de instalação e banco de dados - Conhecimento de schemas e tabelas XStore (dtv, replication e training) - Criação, revisão e troubleshooting de arquivos MNT e XLoad - Configuração de hardware POS (impressoras, scanners, pinpad, gaveta de dinheiro e periféricos) - Certificados TLS, truststore/keystore, Keytool e OpenSSL - Configuração e suporte ao XStore Mobile - Deploy em contêineres para componentes XStore - Troubleshooting de logs, comunicação, integrações, banco de dados e replicação - Conhecimento de serviços SOAP e REST Company Description

Brazil
ProVeg International logo

Technical Consultant in Financing for Agricultural Transition

ProVeg International

Working to accelerate the transition to a sustainable global food system

Consultant6 days ago
ContractRemoteTeam 51-200Since 2017H1B No Sponsor

• Lead the development of policy proposals and financial recommendations for the agricultural transition. • Identify opportunities within existing rural financing mechanisms. • Develop practical policy frameworks for banks and other financial actors. • Engage relevant stakeholders, including financial institutions and rural development specialists. • Produce policy briefs and technical reports on the proposed financial policies and recommendations for implementation. • Deliver a final policy package containing practical recommendations.

Brazil

Business Consulting Senior Consultant

NTT DATA Services

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Consultant6 days ago

Role Description We are currently seeking a Business Consulting Snr. Consultant to join our team in Remote, Texas (US-TX), United States (US). How You’ll Help Us: - Consistently deliver high quality work to help build and maintain strong client relationships. - Share knowledge and expertise to bring innovative solutions to client challenges. - Drive business growth by standing out in a competitive market. How We Will Help You: - Comprehensive Training and Development through continuous learning opportunities and coaching/mentoring. - Career Advancement Opportunities with clear pathways for promotions and constructive feedback. - Work-Life Balance Support. - Strong and inclusive organizational culture. - Access to cutting edge technology for best practices and insights. - Community and Networking through industry events and internal communities. Why the Role Is Important: - Execute comprehensive and customized People & Organization and OCM strategies. - Drive faster adoption, increased utilization, and greater proficiency of affected employees. - Manage change readiness, adoption baseline, measurement, and monitoring. - Apply best practice OCM methodologies for customized client change management. - Build internal network for career growth. - Assist with development of thought leadership, collateral, tools, and templates. Qualifications - Bachelor’s degree in business, HR, organizational development, I/O psychology, communications, or equivalent combination of related education, training, and experience. - 5 years recent Big 4 and/or boutique consulting firm experience. - 5 years’ experience contributing to or leading successful organizational change management engagements. Requirements - Prosci, ACMP or an equivalent OCM certification. - 2 or more years in organization development/design; organizational effectiveness; culture and workforce transformation; learning and training design, development, and delivery. - Configured Platforms (i.e. SAP, Salesforce, ServiceNow) implementations. - Impressive communication skills. - Ability to craft executive summaries and detailed reports for leadership. - Team player with a flexible "can-do" attitude and results-driven commitment to success. - Strong project management experience, including schedule, scope, issue, and risk management. - Ability to travel up to 50%. Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short and long term disability coverage. - Paid time off. - Employee assistance program. - Participation in a 401k program with company match. - Additional voluntary or legally-required benefits.

United States
$87K - $160K / year
ServiceNow logo

Advisory Solution Consultant, Malaysia

ServiceNow

ServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat

Consultant6 days ago
Full TimeRemoteTeam 29,000Since 2004

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Job Summary We are looking for a seasoned Advisory Solution Consultant to join the ROSEAN Solution Consulting team, covering Malaysia, Indonesia, Philippines, and Thailand. This is a senior individual contributor role for someone who thrives at the intersection of AI strategy, data architecture, and enterprise digital transformation - and can translate that expertise into compelling, customer-facing solutions. The ideal candidate is a data-first technologist and trusted advisor with deep hands-on experience designing end-to-end AI and data solutions for complex enterprise environments. ServiceNow platform knowledge is valued, but what matters most is your ability to understand a customer's data landscape, architect intelligent workflows, and connect AI capabilities to tangible business outcomes. You will partner with Account Executives across the ROSEAN patch to lead strategic pursuits, run discovery and value engagements, and shape how customers think about AI-driven transformation. Key Responsibilities 1. AI & Data Advisory - Serve as the primary AI and data subject matter expert for strategic accounts across the ROSEAN territory. - Guide customers through the transition from fragmented data environments to unified, AI-ready architectures - covering data ingestion, quality, governance, and model integration. - Advise on AI strategy including agentic AI, large language model (LLM) integration, retrieval-augmented generation (RAG), vector embeddings, and structured vs. unstructured data use cases. - Help customers understand how data quality, lineage, and governance directly influence the effectiveness of AI outcomes - and design solutions that address this dependency. - Articulate the distinction between AI as a point tool versus AI embedded in enterprise workflows, and position accordingly. 2. End-to-End Solution Design - Lead the design of scalable, enterprise-grade solution architectures that span data ingestion, AI processing, workflow automation, and experience layers. - Define integration patterns between source systems (ERP, CRM, ITSM, cloud platforms) and AI/workflow layers using APIs, event streams, and data pipelines. - Conduct solution workshops, architecture reviews, and proof-of-concept engagements with C-level and technical stakeholders. - Own the technical narrative from discovery through to proposal - ensuring coherence between customer pain points, solution architecture, and business value. 3. Presales & Customer Engagement - Partner with Account Executives across Malaysia, Indonesia, Philippines, and Thailand to qualify, progress, and close strategic opportunities. - Deliver executive-level presentations and solution demonstrations that connect AI and data capabilities to the customer's specific business outcomes. - Respond to RFPs and RFIs with tailored architectural proposals and value narratives. - Run structured discovery and value engineering engagements to build a compelling business case grounded in the customer's data. 4. Thought Leadership & Strategy - Represent ServiceNow as an AI and data thought leader in customer briefings, industry forums, and partner events across the ROSEAN region. - Shape how the regional SC team approaches AI-led deals - contributing reusable frameworks, demo assets, and solution blueprints. - Stay current with the evolving AI and data ecosystem (foundation models, AI agents, data mesh, real-time analytics) and translate trends into actionable customer conversations. 5. Cross-Functional Collaboration - Work closely with the cross functional team, Account Executives, and specialist overlay teams to align on account strategy and deal execution. - Provide mentorship and knowledge transfer to the broader SC team on AI and data topics. - Collaborate with ServiceNow product and engineering teams to surface regional customer feedback and influence roadmap priorities. Qualifications To be successful in this role you have: Education & Experience - Bachelor's or Master's degree in Computer Science, Data Science, Engineering, Information Systems, or a related field. - 10+ years of experience in solution architecture, presales, or enterprise technology consulting, with a significant portion focused on AI and data. - Demonstrated track record of leading complex, multi-stakeholder technology engagements across enterprise accounts in Southeast Asia. AI, Data & Process Expertise - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry - Deep understanding of the full data and process lifecycle: from business process mapping and workflow design through to data modelling, ingestion pipelines (batch and streaming), data quality frameworks, metadata management, and data governance. - Ability to connect how upstream process inefficiencies and poor data capture practices create downstream AI failures - and design solutions that address both the process and data layer simultaneously. - Experience translating operational workflows (IT, HR, customer service, finance operations) into structured data models that can power analytics, automation, and AI decisioning. - Understands that AI is only as good as the processes feeding it - and can advise customers on process standardisation and data discipline as a prerequisite to AI readiness. - Strong grasp of AI/ML fundamentals - including supervised/unsupervised learning, model training and inference, feature engineering, and model lifecycle management. - Familiarity with AI governance, responsible AI principles, model explainability, and regulatory considerations relevant to Southeast Asian markets. - Experience with agentic AI concepts - autonomous agents, multi-agent orchestration, tool use, and human-in-the-loop design. Solution Architecture & Technical Breadth - Ability to design end-to-end enterprise solutions spanning data, AI, integration, and workflow layers - not just point solutions. - Experience with enterprise architecture frameworks (e.g., TOGAF) and integration patterns (REST/SOAP APIs, event-driven architecture, middleware). - Working knowledge of cloud platforms (AWS, Azure, GCP) and cloud-native deployment patterns. - ServiceNow platform experience is a strong advantage - particularly across ITSM, ITOM, CSM, App Engine, or Now Assist/AI capabilities. Candidates with adjacent enterprise platform experience and a genuine interest in ServiceNow are equally encouraged to apply. Business & Interpersonal Skills - Ability to operate fluently at both the C-suite and technical architect level - adapting language, depth, and framing to the audience. - Strong business acumen: able to connect technology architecture to cost reduction, efficiency gains, risk mitigation, and revenue impact. - Excellent storytelling and presentation skills - particularly in high-stakes competitive evaluations. - Culturally fluent and comfortable engaging across the diverse business environments of Malaysia (must-have), Indonesia, Philippines, and Thailand. - Self-starter who can manage multiple simultaneous engagements across a geographically distributed territory without close supervision. Preferred Qualifications - Experience in industries with strong ROSEAN representation: Financial Services, Telco, Energy & Resources, or Manufacturing. - Familiarity with regional regulatory and data sovereignty considerations (e.g., Malaysia PDPA, Indonesia PDPB, Philippines DPA). - Exposure to enterprise AI platform vendors (e.g., Microsoft Azure AI, Google Vertex AI, AWS SageMaker, Databricks) as either an architect or presales resource. - Prior experience working in or closely with a Solution Consulting, Presales, or Advisory Consulting function. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Malaysia