Role Description We are seeking a reliable and highly responsive Operations Operator to support after-hours and real-time staffing operations. This role serves as the primary communication point between healthcare facilities, external clinical staff, and internal management during assigned shifts. A strong sense of urgency, excellent English communication, and the ability to manage time-sensitive situations are critical. - Handle all inbound calls and text messages related to: - Shift needs, confirmations, and cancellations - Call-offs, no-shows, and urgent staffing situations - General concerns or issues arising during the shift - Handle all inbound calls and text messages related to: - Healthcare facilities - External employees (CNAs, nurses, healthcare staff) - Internal CMS managers and branch leadership - Monitor and actively participate in group text threads with clients and field staff - Escalate critical issues promptly, including: - Workers’ compensation notifications - Incident or compliance-related concerns - Coverage failures or high-risk situations - Maintain accurate communication handoffs and updates for management - Ensure fast, professional, and clear responses at all times during assigned shifts - Support additional operational tasks as needed based on real-time business demands Qualifications - Excellent spoken and written English - Experience in healthcare staffing, dispatch, call center, or operations support - Strong sense of urgency and responsiveness - Experience handling high-volume calls and text-based communication - Ability to manage stressful, time-sensitive situations calmly - Must use own equipment, including: - Computer or laptop - Reliable high-speed internet - Headset - iPhone (required for group messaging) - Comfortable working flexible schedules and shifts that may change weekly - Ability to follow escalation protocols and internal communication guidelines Preferred Qualifications - Familiarity with on-call or after-hours operations - Background supporting U.S.-based clients or businesses - Strong organizational and multitasking skills Benefits - Compensation: $6/hr - Remote: Philippines-Based Independent Contractor - Schedule: Full Time, US Business Hours preferred Company Description We are a healthcare staffing agency that connects qualified nurses and allied health professionals with hospitals, long-term care facilities, clinics, schools, and other healthcare organizations across the southeastern United States.

Role Description Affecté au sein de la section transport logistique de l’ERSA, vous êtes chargé de mettre en œuvre les activités relatives au transport des produits de santé et des UMO. Qualifications - Votre sens du travail en équipe - Votre rigueur - Votre organisation - Une première expérience professionnelle dans le domaine logistique est appréciée, y compris des périodes d’apprentissage. Requirements - Possibilité d’accéder à des fonctions supérieures ou de mutation interne au sein de l’établissement. Elements de candidature - Documents à transmettre: l'envoi du CV et d'une lettre de motivation est obligatoire. - Personnes à contacter: - ersa-vitry.resp-rh.fct@intradef.gouv.fr - xavier.monteil@intradef.gouv.fr

• Organize and schedule product demos for prospective and existing clients, coordinating availability and preparing necessary materials. • Support and participate in marketing events and client meetings, gaining direct exposure to how commercial relationships are developed and won. • Manage procurement documentation with clients, including issuing and following up on Purchase Orders (POs) to ensure timely processing. • Serve as the first point of contact for inbound client requests—from demo scheduling to general platform inquiries—ensuring nothing falls through the cracks. • Maintain accurate, up-to-date records in HubSpot by logging interactions, updating contact and deal information, and ensuring data integrity across the platform. • Assist the wider sales and business development team with administrative tasks, reporting, and ad-hoc operational needs as they arise. • Identify opportunities to streamline repetitive tasks and contribute ideas to improve sales operations workflows.

• Coordinates SRE, engineering, and production during live outages and degraded service events. Runs post-mortems. Drives structural improvements so the same incident does not recur. • Plans, coordinates, and launches in-game events end-to-end. Owns the event readiness checklist — content, infrastructure scaling, QA sign-off, comms. Is accountable if an event ships broken or at the wrong time. • Governs the curation, scheduling, and rollout of live in-game content — item shops, seasonal offers, rotating content. Owns the content calendar and coordinates across product, design, and monetisation. • Reads live telemetry to understand player behaviour, retention signals, economy health, and event performance. Surfaces insights that inform content decisions and monetisation tuning. Works alongside data analysts — does not replace them. • Holds the connective tissue across SRE, QA, community management, and product. Ensures new features integrate into the live environment without surprises. Runs the operational readiness gate before major launches. • Maintains runbooks, incident playbooks, content rollout SOPs, and post-mortem documentation. The live operations function does not depend on any one person's institutional memory.