We are a fast-casual restaurant group known for high-quality, freshly prepared meals served on hot plates, combining efficiency with a unique dining experience. Our locations emphasize excellent service, operational consistency, and customer satisfaction. As we expand into new locations, we are committed to seamless restaurant openings, ensuring that every new site meets the highest standards in construction, operations, and guest experience.
US Healthcare Staffing Operations Operator
Location
Philippines
Posted
2 days ago
Salary
$6 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
US Healthcare Staffing Operations Operator
Rooted Talents
Role Description We are seeking a reliable and highly responsive Operations Operator to support after-hours and real-time staffing operations. This role serves as the primary communication point between healthcare facilities, external clinical staff, and internal management during assigned shifts. A strong sense of urgency, excellent English communication, and the ability to manage time-sensitive situations are critical. - Handle all inbound calls and text messages related to: - Shift needs, confirmations, and cancellations - Call-offs, no-shows, and urgent staffing situations - General concerns or issues arising during the shift - Handle all inbound calls and text messages related to: - Healthcare facilities - External employees (CNAs, nurses, healthcare staff) - Internal CMS managers and branch leadership - Monitor and actively participate in group text threads with clients and field staff - Escalate critical issues promptly, including: - Workers’ compensation notifications - Incident or compliance-related concerns - Coverage failures or high-risk situations - Maintain accurate communication handoffs and updates for management - Ensure fast, professional, and clear responses at all times during assigned shifts - Support additional operational tasks as needed based on real-time business demands Qualifications - Excellent spoken and written English - Experience in healthcare staffing, dispatch, call center, or operations support - Strong sense of urgency and responsiveness - Experience handling high-volume calls and text-based communication - Ability to manage stressful, time-sensitive situations calmly - Must use own equipment, including: - Computer or laptop - Reliable high-speed internet - Headset - iPhone (required for group messaging) - Comfortable working flexible schedules and shifts that may change weekly - Ability to follow escalation protocols and internal communication guidelines Preferred Qualifications - Familiarity with on-call or after-hours operations - Background supporting U.S.-based clients or businesses - Strong organizational and multitasking skills Benefits - Compensation: $6/hr - Remote: Philippines-Based Independent Contractor - Schedule: Full Time, US Business Hours preferred Company Description We are a healthcare staffing agency that connects qualified nurses and allied health professionals with hospitals, long-term care facilities, clinics, schools, and other healthcare organizations across the southeastern United States.
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