• Lead the design strategy and execution for our customer support ecosystem. • Collaborate with cross-functional teams to create intuitive and visually appealing solutions. • Ensure solutions are highly functional and enhance the customer experience.

The Remote Dining Concierge is responsible for managing dining reservations across multiple venues, ensuring a seamless and personalized guest experience. Coordinate and manage all dining reservations for on-site restaurants. Assist guests with dining inquiries, spa appointments, golf tee times, and curated resort experiences, via phone, email, or digital platforms. Offer expert knowledge of all resort dining venues, menus, hours of operation, special events, and chef offerings. Provide personalized dining recommendations based on guest preferences, dietary requirements, and availability. Promote premium experiences such as chef’s tables, wine pairings, or culinary events. Maintain accurate records of reservations using the restaurant’s reservation management systems. Provide expert knowledge of local entertainment, including theatre, sporting events, concerts, sightseeing, and trusted vendor experiences. Communicate with restaurant managers and staff to ensure tables are prepared for special occasions or VIP guests. Liaise with the concierge, front desk, and guest services to ensure a coordinated approach to guest requests. Utilize a sales-focused approach to recommend enhancements, upgrades, and additional services that elevate the guest experience while maximizing revenue opportunities. Consistently deliver service that meets or exceeds Forbes Travel Guide 5-star standards. Stay updated on all restaurant menus, special events, and promotions. Recognize repeat and VIP guests and tailor services accordingly. Handle last-minute changes or cancellations with professionalism and efficiency. Follow up with guests post-visit to ensure satisfaction and record feedback. Perform other related duties as assigned to support the overall success of the team and business.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a Member Service Support Specialist who is passionate about delivering exceptional service to our members and potential members. In this role, you will create a personal, simple, and rewarding experience by responding to member inquiries—primarily through virtual platforms—and ensuring each interaction reflects our commitment to outstanding service. - Handle incoming calls and process financial transactions with accuracy - Troubleshoot a wide range of member questions - Recommend credit union products and services that best meet member needs - Ensure members receive the same high-quality experience regardless of location Key Responsibilities - Deliver exceptional service to members and non-members through inbound phone calls, emails, chats, online banking messages, and video interactions - Assist members with a wide range of financial needs, including executing transactions, resolving debit card issues, supporting online banking access, reviewing accounts for suspicious activity, processing fee-reversal requests, placing check orders, and accepting loan or credit card payments - Educate members and non-members on credit union products and services, including deposit accounts, loan options, and electronic services to support informed financial decisions - Collaborate with internal teams such as Retail Branch and Fraud departments to resolve member issues, report suspicious activity, and ensure compliance with industry, regulatory, and technological requirements - Perform additional duties as assigned to support member experience, operational efficiency, and the overall success of the credit union Qualifications - High school diploma or equivalent required - One to two years of post-high school education in a business-related field, or a combination of education and experience in retail, sales, or technology, preferably in a credit union or bank - Strong verbal and written communication skills with the ability to explain information clearly, draft professional correspondence, and engage confidently with members across multiple channels - Exceptional customer service skills demonstrated through active listening, empathy, patience, and maintaining a calm, positive demeanor during high-volume or challenging interactions - Strong analytical and problem-solving abilities, with a focus on accuracy in processing transactions, verifying information, and thoroughly documenting member interactions - Ability to stay self-directed, organized, and consistently productive in a remote work environment while meeting performance and quality standards - Intermediate to advanced proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, and database applications, with ability to learn modern technology quickly Schedule - Monday – Friday, 8:00 a.m. - 5:30 p.m.; rotating Saturdays, 8:20 a.m. - 12:00 p.m. Wage & Hour Details - Full-time - This is a non-exempt position - Starting pay range: $19/hr - $22/hr., pay commensurate with experience Benefits - Medical, dental and vision plan options - Health Saving Account and Flexible Spending Account options - 401(k) with competitive company match - Paid time off, paid holidays, personal time, and paid volunteer time - Development time and tuition reimbursement - Company provided life insurance, short-term and long-term disability insurance - Voluntary benefits including life, critical illness, accident, and hospital indemnity coverage - Paid parental leave - Discretionary, annual profit-sharing bonus

• Oversee daily claim workflows ensuring accuracy, timeliness and adherence to compliance requirements within Required SLAs. • Own team performance across CSAT, Quality, Productivity, Aging, and SLA, translating results into clear action plans. • Coach and develop team members through 1:1s, performance management and targeted development plans. • Conduct regular quality audits leveraging findings for targeted coaching and process refinement • Serve as the escalation lead for high-risk and executive-level customer issues. • Partner cross-functionally to resolve real-time system issues and workflow failures. • Provide clear, data-driven reporting and insights to leadership while fostering a high-ownership, customer-first, compliant culture.