This fully remote role is ideal for candidates looking to begin a professional career in client support and benefits administration while receiving structured training and mentorship. Connect with individuals and families who have requested information about supplemental benefit programs Assist them in understanding their options Guide them through the enrollment process Ensure documentation is completed accurately Attend scheduled virtual meetings via Zoom Clearly explain available benefit options Assist clients with completing applications and required documentation Maintain organized digital records Provide follow-up communication and support Participate in ongoing training and development programs

About the Practice Our patients trust us not only for clinical expertise, but for discretion, integrity, and elevated concierge-level service rooted in excellence and holistic wellbeing. We operate a high-touch, high-performance aesthetics practice where patient experience and operational precision directly impact revenue, retention, and brand reputation. This is not “just” an appointment booking role. This is a revenue-aware, emotionally intelligent operational role central to the success of the clinic. Role Overview You are the first and final touchpoint for every patient — digitally. You will operate at the intersection of: ● Patient communications ● Revenue-conscious scheduling ● EMR system management ● Follow-up & retention workflows ● Daily reporting & operational execution This role requires maturity, emotional regulation, structured thinking, and strong system fluency. Core Responsibilities 1. Patient Communications & Concierge Experience ● Respond to patients via phone, email, and text with professionalism and warmth ● Liaise between new patients and internal systems ● Confirm appointments and manage follow-ups ● Answer general (non-clinical) questions regarding treatments, downtime, and expectations ● Maintain a personalized, conversational, emotionally intelligent tone ● Deliver a luxury concierge experience while maintaining boundaries and clarity 2. Revenue-Aware Scheduling & Retention Strategy ● Structure daily booking flow with revenue optimization in mind ● Understand cash flow impact of appointment types ● Track patient retention and follow-up opportunities ● Distinguish between new vs. returning patients and manage accordingly ● Support conversion conversations with subtle sales psychology (no hard selling) The front desk directly impacts revenue — this role requires strategic awareness, not just execution. EMR & System Fluency ● Work across multiple EMR and internal platforms ● Quickly adapt to new systems and workflows ● Maintain accurate documentation and scheduling records ● Ensure compliance with HIPAA and internal booking/payment protocols Reporting & Operational Accountability ● Provide structured Start-of-Day and End-of-Day reports ● Track key metrics related to scheduling, follow-ups, and activity ● Maintain organized daily workflows ● Identify operational bottlenecks and propose improvements Administrative & Operational Support ● Coordinate scheduling across clinic hours (Mon–Sat, excluding Thurs & Sun) ● Maintain Google Workspace, Slack, Zoom communications ● Support internal logistics and documentation ● Serve as liaison between provider and patients Schedule & Structure ● Part-Time to start (20 hours/week) ● Pacific Time Zone required ● Ideal hours: 9:00 AM start (PST) ● Potential to scale into two-shift coverage model if clinic expands ● Thursday & Sunday off Must-Have Qualifications ● Minimum 3–4 years experience in: ○ Medical aesthetics ○ Dermatology ○ Plastic surgery ○ Wellness clinic ○ High-end medical or hospitality environments ● Experience working with EMR systems ● Strong written and verbal English communication skills ● High emotional intelligence and mature communication style ● Strong reporting discipline and structure ● System-oriented and detail-driven ● Revenue awareness and understanding of retention strategy ● Comfortable working in Pacific Time zone Nice-to-Haves ● Experience in luxury concierge or high-end hospitality ● Understanding of sales psychology in medical aesthetics ● Experience supporting high-profile clientele ● Revenue or performance KPI reporting exposure ● Experience optimizing workflows Technical Requirements Proficiency in: ● Google Workspace (Gmail, Google Docs, Sheets) ● Excel ● Slack ● Zoom ● EMR systems (or demonstrated system adaptability) Who You Are ● Poised, mature, and emotionally regulated ● Structured and systems-driven ● Revenue-conscious without being salesy ● Warm but professional ● Calm under pressure ● Highly accountable and reliable ● Career-oriented in this field (not temporary or transitional) You understand that front desk excellence drives patient loyalty and clinic revenue. Compensation ● Competitive hourly rate (based on experience) ● Performance-based incentives tied to KPIs ● Growth pathway toward Practice Manager (for the right candidate) ● Candidates must be comfortable committing to reliability and professional accountability ● Availability and consistency are critical $500 - $700 a month Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $500 entry monthly raffle NO TRACKER. NO PROBLEM We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This role centers on client education, relationship-building, and long-term service—not cold calling or outbound prospecting. All appointments are pre-scheduled. Conduct scheduled virtual meetings with clients via Zoom Listen to client needs and explain available supplemental benefit options clearly Guide individuals and families through the enrollment process Maintain accurate and organized digital records Provide follow-up support to ensure a positive client experience Participate in weekly training, mentorship, and professional development sessions

The Level 1 IT Support role is the frontline support function for Tidal. This role handles day-to-day employee technology needs, resolves common issues quickly, and ensures tickets are properly documented and routed when escalation is needed. Level 1 Support is critical to keeping the organization productive by providing fast, friendly, and consistent support across Microsoft 365, endpoints, and core SaaS applications—while continuously improving documentation and repeatable processes. Work Rhythm & Availability Standard working hours: 9:00 AM – 5:00 PM ET, with consistent responsiveness via Teams, email, and the ticketing system. Maintain a professional remote environment, reliable connectivity, and secure access using approved devices, VPN, and MFA. Manage incoming requests steadily, provide clear updates to users, and escalate appropriately when needed. What you’ll do Frontline Technical Support Respond to incoming requests and tickets, providing timely support for common issues such as: Password resets, MFA prompts, account lockouts, access issues Teams/Outlook/OneDrive/SharePoint basics New user setup questions and general “how do I” support Basic Windows troubleshooting, performance checks, and software issues Troubleshoot and resolve issues related to Microsoft 365, endpoint devices, VPN connectivity, printers/peripherals, and basic networking (Wi-Fi, DNS basics, connectivity). Identify recurring issues and flag patterns to the IT Manager / Level 2 for deeper investigation. Respond to incoming requests and tickets, providing timely support for common issues such as: Password resets, MFA prompts, account lockouts, access issues Teams/Outlook/OneDrive/SharePoint basics New user setup questions and general “how do I” support Basic Windows troubleshooting, performance checks, and software issues Password resets, MFA prompts, account lockouts, access issues Teams/Outlook/OneDrive/SharePoint basics New user setup questions and general “how do I” support Basic Windows troubleshooting, performance checks, and software issues Troubleshoot and resolve issues related to Microsoft 365, endpoint devices, VPN connectivity, printers/peripherals, and basic networking (Wi-Fi, DNS basics, connectivity). Identify recurring issues and flag patterns to the IT Manager / Level 2 for deeper investigation. User Provisioning & Access Requests (Standard Scope) Perform standard onboarding/offboarding tasks using defined checklists and processes. Assist with account creation requests, group membership, app access requests, and role changes per documented approvals/workflows. Escalate any request requiring elevated access, security review, or non-standard configuration. Perform standard onboarding/offboarding tasks using defined checklists and processes. Assist with account creation requests, group membership, app access requests, and role changes per documented approvals/workflows. Escalate any request requiring elevated access, security review, or non-standard configuration. Ticket Handling & Documentation Own tickets from intake through resolution when within Level 1 scope; escalate cleanly when outside scope. Document symptoms, steps taken, resolution, and user communication in the ticketing system. Maintain and contribute to internal documentation in Notion (FAQs, walkthroughs, onboarding steps, common fixes). Help improve ticket categories, routing, and intake questions to reduce back-and-forth. Own tickets from intake through resolution when within Level 1 scope; escalate cleanly when outside scope. Document symptoms, steps taken, resolution, and user communication in the ticketing system. Maintain and contribute to internal documentation in Notion (FAQs, walkthroughs, onboarding steps, common fixes). Help improve ticket categories, routing, and intake questions to reduce back-and-forth. Device, Hardware & Endpoint Support Support day-to-day endpoint needs: Basic laptop setup and application installation Troubleshoot common device issues (slow performance, missing apps, profile sync issues) Coordinate replacements, shipping, returns, and inventory tracking as assigned Support wipe/reset workflows and device compliance troubleshooting using defined procedures (escalate if advanced). Support day-to-day endpoint needs: Basic laptop setup and application installation Troubleshoot common device issues (slow performance, missing apps, profile sync issues) Coordinate replacements, shipping, returns, and inventory tracking as assigned Basic laptop setup and application installation Troubleshoot common device issues (slow performance, missing apps, profile sync issues) Coordinate replacements, shipping, returns, and inventory tracking as assigned Support wipe/reset workflows and device compliance troubleshooting using defined procedures (escalate if advanced). Customer Service & Communication Provide a high-quality support experience: friendly, clear, calm, and professional. Keep users informed with concise status updates and realistic expectations. Translate technical steps into plain language for non-technical staff. Provide a high-quality support experience: friendly, clear, calm, and professional. Keep users informed with concise status updates and realistic expectations. Translate technical steps into plain language for non-technical staff. Professional Values Ownership: Follow through on assigned tickets, communicate clearly, and don’t let things stall. Consistency: Use checklists and documented processes; reduce “tribal knowledge.” Customer mindset: Be helpful and patient; make the experience smooth for end users. Continuous improvement: Write down fixes, improve docs, and help reduce repeat issues over time.