Role Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! - Maintain and expand Sorenson's ASL sign dictionary — author new entries, review and update existing entries, document regional and register variants, and resolve disputed entries with the Lead. - Annotate ASL video using advanced gloss conventions, including classifier predicates (locative, instrument, semantic, body-part, and element classifiers), non-manual markers, role shift, and prosody. - Partner with AI/ML engineering teams to clarify linguistic requirements for training data, review model outputs for linguistic accuracy, and provide feedback on edge cases. - Review text-to-sign avatar output for ASL grammatical accuracy, naturalness, and cultural appropriateness; document issues using standardized rubrics. - Lead weekly linguistic calibration sessions; own gloss and classifier convention documentation and decision logs. - Mentor Sign Language Specialists during cross-functional rotations. - Maintain accurate records of annotation work, decisions, and edge cases in team tooling and documentation systems. Qualifications - Minimum of 4 Year / Bachelors Degree In ASL Linguistics, Deaf Studies, ASL Studies, Interpreting, Deaf Education, or related fields. - Preferred Graduate Degree In ASL Linguistics, Linguistics, Deaf Studies, Interpreting, Deaf Education, or a related field. Requirements - 3 Years of substantive professional ASL work (annotation, linguistics, interpreting, Deaf education, or comparable). - Bilingual in ASL in English, with the ability to produce and quality-assure professional English transcriptions from ASL source content. - Deep working knowledge of ASL linguistics — gloss conventions, non-manual markers, classifier predicates, role shift, and ASL grammar. - Active and informed participant in the Deaf community, with awareness of regional and generational ASL variation. - Experience producing or annotating ASL content for instructional, research, interpreting, or media purposes. - Strong written English for documentation, task specifications, and cross-team collaboration. - Comfortable working with computer-based annotation tools and learning new software. - Attention to detail, consistency, and a willingness to follow and improve standardized conventions. - Ability to work both independently and collaboratively with peer Specialists, the Lead, and engineering teams. - Proficiency with standard productivity and collaboration tools (Microsoft Office, Confluence, JIRA, or equivalent). - Positive attitude, team player, strong interpersonal communication skills, and able to work across research, engineering, and business departments. Benefits - Full time Benefits - Paid Vacation Time and Paid Sick Time and Paid Holidays - 401k 6% match with immediate vesting - Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) - TeleDoc - HSA company match - 3 Medical plan options including a Low Deductible PPO Medical Plan Offering - Employee Assistance Program - Engaged Employee Resource Groups - Outstanding Learning and Career Development Opportunities Working Conditions and Physical Requirements - Able to travel up to 5% of the time. - Able to sit/stand for long periods of time in an office or remote work environment. - Dexterity of hands and fingers to operate a computer keyboard, mouse, and related tools. - Regular and predictable attendance required. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Role Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Essential Duties and Responsibilities - Review ASL content for training applicability - Transcribe ASL content to English - Annotate sign language video content, adding linguistic labels and metadata to raw video - Help build and refine the team’s sign language dictionary - Validate AI-generated sign output for linguistic correctness, naturalness, and cultural appropriateness - Provide sign-language consultation to other Sorenson teams as needed Supervisory Responsibility This position has no supervisory responsibilities. Travel Requirements Travel Requirements: Less than 25% Education - Minimum 4 Year / Bachelors Degree In ASL Linguistics, Deaf Studies, ASL Studies, Interpreting, Deaf Education, or related fields Experience - 2 Years of substantive professional ASL work (annotation, linguistics, interpreting, Deaf education, or comparable) Knowledge, Skills, and Abilities Required - Bilingual in ASL and English, with the ability to produce and quality-assure professional English transcriptions from ASL source content - Working knowledge of ASL linguistics, including familiarity with gloss conventions and non-manual markers - Experience producing, translating, or quality-assuring captioned, transcribed, or translated ASL content - Comfortable working with computer-based tools, transcription tooling, and AI-augmented workflows; willingness to learn new software - Attention to detail, consistency, and willingness to follow and improve standardized conventions - Ability to work both independently and collaboratively with peer Specialists, Senior Specialists, the Lead, and engineering teams - Proficiency with standard productivity and collaboration tools (Microsoft Office, Confluence, JIRA, or equivalent) - Positive attitude, team player, strong interpersonal communication skills, and able to work across research, engineering, and business departments Preferred - American Sign Language as a primary or native language - Prior captioning, subtitling, or transcription experience — particularly ASL-to-English work - Background as a Deaf bilingual professional or as a graduate of Gallaudet, RIT/NTID, or a comparable ASL/Deaf-focused program - Active and informed participant in the Deaf community, with awareness of regional and generational ASL variation - Certification as a Deaf Interpreter (CDI) for asynchronous transcription or translation work - Familiarity with annotation tools such as ELAN, CVAT, or similar platforms - Experience working with AI/ML teams, technology companies, or research groups that generate sign language data - Familiarity with PSE, SEE, and other North American signing varieties Working Conditions and Physical Requirements - Able to travel up to 5% of the time - Able to sit/stand for long periods of time in an office or remote work environment - Dexterity of hands and fingers to operate a computer keyboard, mouse, and related tools - Regular and predictable attendance required Benefits - Full time Benefits - Paid Vacation Time and Paid Sick Time and Paid Holidays - 401k 6% match with immediate vesting - Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) - TeleDoc - HSA company match - 3 Medical plan options including a Low Deductible PPO Medical Plan Offering - Employee Assistance Program - Engaged Employee Resource Groups - Outstanding Learning and Career Development Opportunities Pay Range Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. * Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

• Lead daily enrollment and billing cash operations to support accurate payment posting, strong accounts receivable outcomes, and timely issue resolution. • Set clear goals for the team, align resources to business needs, and help employees understand how their work supports patients, partners, and financial performance. • Build a culture of accountability, learning, and continuous improvement by coaching team members, sharing feedback, and supporting skill growth. • Monitor productivity, quality, and compliance results; use trends and root-cause analysis to identify improvements and reduce repeat issues. • Partner with internal teams, payers, vendors, and other stakeholders to remove barriers, improve service, and strengthen operational results. • Stay current on healthcare, payer, billing, and reimbursement changes; translate updates into practical team guidance and process controls. • Support hiring, onboarding, training, staffing plans, and performance conversations to build a dependable and engaged team. • Review and update procedures as needed to support prompt payment posting, quality standards, and consistent work practices.

Role Description You are a senior UC support expert who thrives in high-impact environments, confidently owning escalations, complex troubleshooting, and customer-critical incidents from start to resolution. You combine deep technical expertise in Microsoft Teams telephony, voice routing, and log analysis with calm, proactive communication that builds trust during high-pressure situations. Above all, you are accountable, solutions-oriented, and driven to deliver strong CSAT, SLA performance, and long-term client stability. This role represents the highest technical escalation point within Managed Services, responsible for resolving complex incidents, guiding troubleshooting strategy, and protecting client stability during critical events. What you will do - Take ownership of escalations from Tier I/II and 3rd-party vendors - Manage standard ticket load & process adherence - Incident resolution per escalation matrix - Standard client maintenance - Ensure client documentation & KB updates - Participate in on-call rotation - Lead MS Teams telephony site builds with service delivery - Call answering – Support line - Mentor junior teammates - Postmortem technical lead for critical customer issues - Assist with training & cross-training - Recommend quarterly process improvements - Participate/prepare for customer meetings - Support ZIRO platform technologies including ZPC and ZPM alongside Microsoft Teams, Cisco UC, and related collaboration systems - Proactive client and internal communication - Join customer calls for escalated issues - Troubleshoot high-impact, multi-user, or site-wide call quality issues - Advanced log analysis - RCA and postmortem ownership Qualifications - Deep expertise in Microsoft Teams telephony (Direct Routing, PSTN/SIP trunks, call flows, migrations) - Advanced troubleshooting capabilities across UC environments - 3+ years of experience in a multi-client fast-paced managed services environment Requirements - Proven ability to manage escalations, adhere to SLAs/SLOs, maintain high-quality documentation, and consistently deliver strong CSAT while balancing ticket load and on-call responsibilities - Both verbal and written skills to confidently lead escalated customer calls, own postmortems and RCA, mentor Tier I/II teammates, contribute to knowledge sharing, and drive at least one meaningful process improvement per quarter - MS-700 certification (or ability to obtain within 90 days) and a continuous learning mindset to support evolving UC platforms including ZPC/ZPM, WebEx, and related collaboration technologies Benefits - Flexible, take what you need PTO - Competitive wages - Company sponsored health, vision and dental plans - Fully remote roles - Home office budget - Company sponsored social events