Customer Service Representative Company: Merchants Insurance Group Location: Buffalo, New York, USA Work Arrangement: Hybrid (2 Days In Office / 3 Days Remote or On-site) Employment Type: Full-time Salary: $19.00–$23.00 per hour Job Description: Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Customer Service Representative for our Buffalo, NY location. The Customer Service Representative will become part of a dedicated Customer Service team focusing on building and maintaining effective relationships with the various customers through effectively and efficiently responding to billing inquiry calls and capturing billing information. Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include: - Best Places to Work in Western New York (Buffalo Business First, 2023–2026) - Fast Track Company (2019–2025) and Top Private Company (2019–2025) - Ward’s 50® top-performing property-casualty insurer (2021–2024) - Ivans Spark Award for Innovation (2024–2025) - Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or onsite the remaining days. This model supports collaboration while providing flexibility and work-life balance. Essential Duties and Responsibilities include, but are not limited to: - Provides customer service to policyholders and agents over the phone at a level that is consistent with Merchants Insurance Group’s Billing and Customer Service quality and production goals. - The Customer Service Representative will be the primary contact with agents, policyholders and internal colleagues. Will provide assistance with researching and resolving all billing inquiries via incoming telephone calls, mail, email and fax inquiries from agents, policyholders or regional offices within 24 hours of the inquiry. - Responsible for processing electronic payments for both insureds and agents. - Ensures payment calls are properly recorded and documented within ImageRight. Qualifications & Skills: - The ideal candidate will be a high school graduate or GED. - A minimum of one year customer service experience and/or insurance experience. - Experience in a fast-paced work environment. - Excellent communication skills both oral and written. - Microsoft office experience along with proven organizational skills are required. - Prior ImageRight experience a plus. Merchants Insurance Group Pay information: Merchants Insurance Group offers a competitive pay scale. The estimated salary for this role ranges from $19.00 - $23.00 hourly based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications. Merchants Insurance Group Benefits: - Welcoming and positive work environment - Colleague Appreciation events - Flexible work arrangements, including flex scheduling and summer hours. - Hybrid work schedule. The Hybrid work schedule will require two full days per week in the office, with the option to work the remaining days per week at home or in the office - Flexible work arrangements, including flex scheduling and summer hours - Competitive pay scale - Generous paid time off package - Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars - Outstanding company bonus program - Tuition Reimbursement And many more exciting company benefits!! Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Merchants Insurance Group supports a safe workplace through pre-employment background screenings. Qualifications Experience Preferred 1 year: A minimum of one year customer service experience and/or insurance experience. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• You will be responsible for understanding the customer and their goals and turning the use of the Omie ecosystem into practical results. • We are looking for someone who combines empathy to build genuine relationships with sharp analytical insight to manage multiple demands, always acting proactively to ensure the customer sees value in our solution. • Manage the customer portfolio at the start of the journey, ensuring system implementation and adoption. • Perform business diagnostics and identify customer pain points to define, monitor, and execute a success plan aligned with the Omie ecosystem. • Have in-depth product knowledge to engage customers and drive adoption. • Act as the main point of contact and strategic partner during the customer's initial journey. • Alternate between close-contact interactions (meetings/phone) and scaled communication (email/WhatsApp), ensuring a consistent presence based on each customer's needs. • Act as a guardian of the portfolio, identifying risks early and taking action to prevent churn. • Monitor health and engagement metrics, working to ensure the customer perceives value in the solution and achieves success.

Role Description Join Just 4 Veterans Enterprise as a Customer Service Representative (Remote) and become an integral part of our mission-driven team dedicated to providing exceptional e-learning solutions tailored for veterans. This remote position offers the flexibility to work from anywhere while maintaining a strong connection with our collaborative team. You'll leverage your excellent communication skills to resolve inquiries, provide guidance, and enhance the overall customer experience. - Respond to customer inquiries and complaints via email, chat, and phone in a timely and professional manner. - Provide detailed information about the company's e-learning products and services to prospective and current customers. - Collaborate with other departments such as sales and technical support to ensure customer satisfaction and resolve any issues. - Maintain accurate and up-to-date records of customer interactions and transactions in the customer relationship management system. - Assist in the development and improvement of customer service procedures, policies, and standards to enhance the overall customer experience. Qualifications - Minimum of 2 years experience in a customer service role, preferably within the e-learning industry. - Excellent communication skills, both written and verbal, with the ability to effectively interact with veterans and other stakeholders. - Proficiency in using CRM software and remote communication tools such as Zoom and Slack. - Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism. - Ability to work independently in a remote environment while managing time efficiently and meeting deadlines. Company Description Just 4 Veterans Enterprise is dedicated to supporting veterans and enhancing their learning experience through innovative educational services.

Role Description Looking for a flexible remote role you can do from home? We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home If you're organized, dependable, and enjoy helping others, we'd love to hear from you.