Brand Engagement Director Location: - Toledo, OH - Columbus, OH - Detroit, MI Hybrid About Hart Hart is a full-service, independent brand transformation agency that creates growth for middle-market companies in the new experience economy. For over 60 years, Hart has been a valued strategic and creative partner to brands aiming to reach higher. Our promise of Every Day Greater™ is an outgrowth of our distinctive capability to move audiences from apathy to advocacy by designing and deploying empowering, unified brand experiences. Join us in our never-ending quest to move brands to better places for a better world. Position Summary The Brand Engagement Director manages a significant client engagement and serves as a strategic leader responsible for driving client growth, elevating client relationships, and identifying new business opportunities. This role champions innovative strategies, performance marketing integration, and cross-disciplinary excellence to deliver measurable client impact. Key Responsibilities & Accountabilities 1 Strategic Advisory & Account Leadership · Leads day-to-day strategic planning and execution across multiple accounts. · Ensures strategic recommendations, deliverables, and thought leadership align with client goals. · Partners with clients to shape brand, marketing, and business strategies. · Elevates the quality of SOW deliverables. · Develops and manages action plans based on client and team satisfaction scores. · Develops and/or manages account plans and identifies organic growth opportunities 2. Client Growth & Relationship Development · Identifies opportunities for organic growth within existing accounts. · Strengthens multi-level client relationships. · Develops trusted, senior-level relationships with client stakeholders. · Manages strategic conversations and facilitates high-impact presentations. 3. Team Leadership & Development · Directly manages Senior Brand Engagement Managers and Brand Engagement Managers. · Sets quarterly Rocks and goals with team members. · Coaches team in strategic thinking, client leadership, and industry expertise. 4. Cross-Functional Collaboration · Ensures integrated delivery across creative, strategy, media, digital, PR, social and project management teams. · Serves as the strategic lead for interdisciplinary workstreams. · Provides clarity and alignment across internal teams. 5. Performance Monitoring & Financial Management · Oversees AGI forecasting and account financial health. · Monitors performance metrics across client satisfaction, Lift scores, KPIs, and deliverable quality. · Ensures accounts are staffed appropriately and profitably. Experience · 8-12 years in account leadership, brand strategy, marketing, or consulting. · Strong experience leading teams and multi-disciplinary work. · Ability to synthesize insights into actionable strategic recommendations. · Strong communicator with excellent client leadership skills. · Track record in managing and leading performance marketing engagements · Experience with financial services and/or healthcare clients Capabilities & Leadership Qualities · Exceptional strategic thinking and problem-solving abilities. · Strong communication skills. · Excellence strategic storytelling and presentation skills · Demonstrated ability to lead and motivate high-performing teams. · Deep understanding of marketing, advertising, digital ecosystems, and brand strategy. · Ability to translate insights into actionable, revenue-driving recommendations. · Adept at using data to inform strategic decisions. · Commitment to innovation, continuous improvement, and elevating agency thinking. Success Metrics · Organic revenue growth across portfolio of clients · Lift scores and client satisfaction · Quality of strategic deliverables and thought leadership · Strength of internal team and client relationships Personal skills + character traits - You enjoy the creative atmosphere and energy a modern agency setting provides. - You have very strong interpersonal skills and top-notch verbal and written communication skills. - You can empathize with clients, partners, and stakeholders in politically challenging environments and work well under pressure within given timeframes. - You are fluent in digital, eager to learn, and want to grow rapidly in our organization. - You are an inclusive and supportive team player who can work in cross-functional teams with people of different grades and backgrounds. - You have a penchant for results and an entrepreneurial mindset; you bring a can-do mentality to everything you touch. - You can work fast and independently with great precision and accuracy. What we offer - An exciting and intellectually challenging job within a leading, independent brand transformation agency that honors and lives its values - A fruitful salary, perks, 401K, and benefits package. - A hybrid work environment. - Generous amount of paid time off annually + paid holidays. - Flexible spending accounts for health and dependent care. - Health Savings Account option with employer match. - Paid short-term and long-term disability coverage. - Daily snacks, beverages, and full access to our on-site tavern and lounge. - An employee experience that fosters and provides deeper connections, vital flexibility, personal growth, holistic well-being, and shared purpose. We employ great people from an ever-widening variety of backgrounds – not just because it’s the right thing to do but also because we believe that diverse perspectives make our agency stronger and more innovative. If you share our values, come find your place in our community. Meet us on @_hartinc and hartinc.com/careers to learn more. Hart is an equal opportunity employer and continually seeks to advance the concepts of equal employment opportunity to all applicants and employees. As such, Hart does not discriminate on the basis of race, color, religion, sex, national origin, age, mental or physical disability, or status as a protected veteran. This policy applies to all personnel activities and conditions of employment.

• Lead the strategy for admissions, payer work, billing, and collections • Build clear standards, controls, and success measures that support clean revenue, payer rules, and steady execution • Lead payer contract operations, payer updates, and audit response work while reducing risk and fixing root causes • Coach and develop revenue cycle leaders, set clear goals, and build team habits that support growth and accountability • Turn financial and operational data into clear insights, actions, and recommendations for clients and senior leaders • Partner with clinical, finance, technology, compliance, and client teams to align revenue cycle work to business goals • Sponsor process improvement, automation, and system changes that reduce manual work, improve cash flow, and make work easier for teams • Track receivables, aging, cash flow, payer trends, and rule changes to guide priorities and support sound decisions

Program Area Director, NORC Health Data Lab Location: Chicago, Illinois or Washington, DC Work Arrangement: Hybrid (Minimum of 6 in-office days per month; remote may be considered for exceptional candidates) Full-time JOB SUMMARY: NORC seeks a Director of the NORC Health Data Lab (HDL), to provide leadership for the organization’s use of health care administrative data, large-scale linked data assets, and advanced analysis. The Director will set strategic vision and analytic standards, and establish practices that support high-quality, compliant, and innovative analytic work across NORC’s health care evaluation and implementation portfolio. While housed in the Health Care Evaluation research department, the Director will play a role in projects involving use of health care administrative data across the organization, collaborating closely with departments responsible for program implementation and with statisticians and methodologists from NORC’s Research Science division. The Program Area Director will lead the Health Data Lab to support analytic excellence, workforce development and business development for projects using Medicare, Medicaid, commercial claims, encounter data, and other administrative data for health projects. This role offers the opportunity to shape how one of the nation’s leading research organizations uses health care data to support high-impact federal programs. This includes leading innovation projects, mentoring staff, and positioning NORC for continued leadership in data-intensive evaluation and implementation work. Work Location This is a hybrid role based in either our Chicago Loop or Washington, DC office, with a minimum of six days per month in the office. Remote work status may be considered for outstanding candidates. Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. DEPARTMENT: Health Care Evaluation Research NORC’s Health Care Evaluation Research (HCE) department conducts large-scale evaluations, advanced analytics, and implementation support for Medicare, Medicaid, and other federal and state health programs. HCE is a national leader in evaluating CMS Innovation Center models, state Medicaid demonstrations, and payment and delivery system reforms. The department integrates health economics, policy analysis, advanced quantitative analytics, and mixed methods to support program design, ongoing monitoring, and formal evaluation for high-impact public-sector clients. RESPONSIBILITIES: - Provide strategic leadership to guide NORC’s approach to using health care administrative data, including claims, enrollment, encounter, provider, and linked datasets used in federal and state health programs. - Lead the NORC Health Data Lab as an internal center of excellence supporting analytic standards, best practices, workforce development, and proposal and business development enablement. - Establish and maintain standards for health care data ingestion, processing, documentation, quality assurance, reproducibility, and analytic workflows across multiple projects. - Provide senior technical leadership to CMS implementation and evaluation projects, including design and oversight of data management approaches, feasibility assessments, and alignment with platform-specific constraints. - Lead and mentor teams responsible for health care administrative data management and analytics on large, multi-year federal contracts. - Oversee development and maintenance of shared analytic resources, including code libraries, analytic templates, reference databases, data dictionaries, and internal technical guidance. - Collaborate with IT, security, and data governance partners to ensure compliant and efficient use of restricted data environments and secure cloud-based analytic platforms. - Collaborate with experts across NORC to co-design and oversee training programs, guidance materials, and communities of practice to support analysts, data scientists, and researchers working with health care administrative data. - Play a senior role in business development, including capture strategy, proposal design, technical narratives, staffing models, and participation in data calls and client discussions. - Partner with Communications and Business Development teams to strengthen NORC’s external positioning related to health care data, analytics, and innovation. - Serve as an advisor to organizational leadership on emerging data, cloud, and AI-enabled capabilities as they relate to health data while maintaining appropriate governance and compliance. REQUIRED SKILLS: - Doctorate or Master’s degree in health services research, economics, public policy, or a related field required. - At least 12 years of progressive experience working with health care administrative data, including senior technical or program leadership responsibility. - Demonstrated experience leading data management and analytic infrastructure for CMS or CMS-sponsored implementation and/or evaluation work. - Proven ability to lead, mentor, and influence multidisciplinary technical teams in complex, matrixed organizational environments. - Strong written and verbal communication skills, including the ability to translate complex concepts for executives, clients, and non-technical audiences. - Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position. Preferred Qualifications - Demonstrated proficiency with analytic and data management languages used in health care evaluation and implementation work, including SAS, SQL, Python, and R. - Direct experience leading data management aspects of CMS implementation and/or evaluation efforts, including leadership of teams performing these functions. - Firsthand familiarity with CMS and CMS-adjacent data platforms such as the Chronic Conditions Warehouse (CCW), IDR, Model Space, and similar restricted environments. - Experience transitioning health care data resources and analytic workflows to secure cloud-based environments. - Experience designing, delivering, and leading training programs and best-practice development related to health care administrative data and analytics. - Experience applying large language models (LLMs) or other AI-enabled tools to support coding, documentation, or data management tasks, paired with sound judgment related to validation, governance, and appropriate use in federal research settings. - Demonstrated success in federal business development, including proposal leadership and technical strategy development on large, complex procurements. Please include a Resume and Cover Letter when applying. Candidates should be prepared to provide professional references and a writing sample upon request. SALARY AND BENEFITS: The pay range for this position is $180,000 - $205,000. This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program. Benefits include, but are not limited to: - Generously subsidized health insurance, effective on the first day of employment - Dental and vision insurance - A defined contribution retirement program, along with a separate voluntary 403(b) retirement program - Group life insurance, long-term and short-term disability insurance - Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP). NORC is committed to equity and transparency in its pay practices. We publish salary ranges and benefit information for every job. The listed hiring range reflects what we, in good faith, expect to pay at the time of posting, though actual compensation may vary and may be adjusted over time. A candidate’s placement within the range depends on factors such as competencies, education, qualifications, experience, skills, performance, and organizational needs. This role is bonus eligible. Bonus payment is contingent upon program terms and individual performance. WHAT WE DO: NORC at the University of Chicago is an independent research organization committed to producing high-quality, objective social science research in the public interest. NORC partners with federal, state, and local governments, foundations, and other organizations to inform critical decisions and improve programs that affect people and communities across the United States. NORC is widely recognized for methodological rigor, nonpartisanship, and its commitment to evidence-based analysis across policy domains including health, education, economics, labor, public safety, and social well-being. WHO WE ARE: For over 85 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale. EEO STATEMENT: NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers. We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale. The Director of Forward Deployed Engineering (FDE) & Technical Support leads two of Runpod's most customer-critical functions. The FDE team sits at the intersection of Solutions Engineering and Forward Deployed Engineering, serving as trusted technical advisors who assess customer environments, architect solutions, and own technical outcomes from pre-sales through deployment. They work hands-on where needed, but their primary role is solution ownership and conduit to Product and Engineering. The Technical Support team delivers fast, expert help across all customer tiers, from self-serve developers to strategic enterprise accounts. This role reports to the COO. Responsibilities: - Lead and scale both the FDE and Technical Support teams, defining engagement models, operating standards, headcount plans, and career development frameworks for each function - Own the FDE engagement lifecycle: technical discovery, environment assessment, solution architecture, PoC validation, and deployment guidance. Engage Sales at the right moments and ensure FDE coverage goes to the customers where it drives the most value - Set the standard for how FDEs operate: trusted advisors first, hands-on contributors where the situation calls for it, working through and alongside Product Engineering rather than as an independent delivery team - Own the field feedback loop by synthesizing patterns from FDE engagements and support escalations into clear, prioritized product input that directly shapes Runpod's roadmap - Run Technical Support across all tiers (Tier 1–3) with defined SLA/SLO frameworks, CSAT and TTR targets, escalation paths, and a developer-first knowledge base that scales self-service and reduces inbound volume - Drive operational discipline across the stack: Zendesk for support operations, HubSpot for customer health, Linear for engineering escalations, and Notion for internal knowledge and FDE documentation - Partner with Sales, Account Management, Product, and Engineering on pre-sales strategy, QBRs, escalations, and roadmap alignment. This role is a cross-functional connector, not a siloed function Requirements: - 10+ years in technical customer-facing roles: solutions engineering, field engineering, or a hybrid FDE function, with at least 4 years leading a team in a high-growth cloud infrastructure, SaaS, or AI/ML company - Deep technical fluency in GPU compute and AI/ML infrastructure; hands-on coding ability (Python, Docker/Kubernetes) is expected. This leader should be able to do the work, not just manage it - Demonstrated experience building or leading a technical engagement function that spans pre- and post-sales, with clear ownership of solution architecture and customer technical outcomes - Proven ability to build and run tiered support organizations: SLA/SLO frameworks, on-call structures, escalation paths, and the tooling and process to operate them at scale - Strong systems-builder instinct, comfortable creating structure where little exists: playbooks, triage frameworks, onboarding programs, and knowledge base architecture - Proficiency with Zendesk, HubSpot, Linear, and Notion; comfort using AI tools (Claude, Gemini, GPT) to accelerate documentation and triage at scale - Exceptional communicator across audiences. Equally at home in a technical architecture discussion with a customer's ML team and translating field observations into product priorities for Engineering leadership - Successful completion of a background check What You'll Receive: - The competitive base pay for this position ranges from 200,000 - $300,000 usd. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location - Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. - Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents. - Flexible PTO- take the time you need to recharge - Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication - Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. - $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace