• Develop, maintain, and enhance web applications using React on the front end • Develop and support back-end APIs and services using Java and Spring/Spring Boot • Provide production support for systems, investigating bugs, failures, incidents, and unexpected behavior • Implement technical and functional improvements in existing applications • Create, maintain, and integrate REST APIs • Perform integrations with internal systems, external systems, and third-party services • Participate in technical analysis of requirements, proposing solutions appropriate to the business context • Perform refactorings to improve code quality, performance, security, and maintainability • Create and maintain automated tests for both front end and back end • Participate in code reviews, technical discussions, and the definition of best practices • Support build, deploy, monitoring, and operations of applications in production • Analyze logs, metrics, and evidence to identify root causes of issues • Produce and maintain technical documentation • Provide technical guidance to less experienced developers on the team • Ensure the quality, stability, and availability of the applications under your responsibility • Ensure sprint delivery according to planning and with quality • Develop scalable, secure solutions that adhere to the organization's technical standards • Act proactively to identify risks, technical debt, and opportunities for improvement • Evaluate technical impacts before implementing new features or fixes • Contribute to the definition of architecture, development patterns, and best practices • Ensure proper use of versioning, testing, code review, and documentation • Collaborate with Product, QA, and other areas in refining and detailing requirements • Participate in estimates, technical planning, and prioritization of deliveries • Support resolution of production incidents, ensuring speed and quality in fixes • Share technical knowledge with the team and contribute to the team's continuous growth.

• Develop and maintain frontend and backend applications, ensuring quality, performance, and scalability. • Develop and maintain REST APIs, ensuring efficient integrations between systems. • Write and execute tests to ensure the quality of deliveries. • Perform code reviews, following development best practices. • Document developed solutions and keep technical documentation up to date. • Support user acceptance testing (UAT) and release stages, identifying and correcting inconsistencies. • Collaborate with the team on the continuous improvement of solutions and development processes.

• Contribute on a team to architect and manage our cloud infrastructure for cloud hosted contact center solutions primarily in AWS including but not limited to: Keep current and consult on core cloud operational configuration such as permissions settings, resource management, usage scripting, service selection, monitoring and alerting methods. • Contribute to Dev/Ops practices including software development templates, development pipeline operations, deployment automation and Cloud operations methods and scripts. • Recommending security practices and limiting vulnerabilities • General applications development using Typescript, NodeJS, Angular, and React For Lambda and container deployment.

• Lead the mechanical architecture and design strategy for complex product platforms and next-generation technologies. • Provide technical leadership across multiple product development programs. • Drive innovation in product design, materials, manufacturing technologies, and reliability improvements. • Lead advanced engineering analyses including FEA, thermal assessments, vibration analysis, and tolerance optimization. • Establish and champion DFM, DFA, Design-to-Cost, Design-for-Reliability, and Design-for-Serviceability methodologies. • Review and approve critical engineering designs and technical decisions. • Lead system-level design reviews and risk assessments. • Develop validation strategies and ensure comprehensive verification of product performance and reliability. • Partner with manufacturing, quality, supply chain, and operations teams to achieve successful production launches. • Lead root cause analysis and resolution of complex technical challenges. • Drive long-term cost reduction and product optimization initiatives. • Mentor and develop engineering talent within the organization. • Influence technology roadmaps, engineering standards, and development processes. • Support executive-level technical discussions and customer engagements as needed.