• Develop and maintain frontend and backend applications, ensuring quality, performance, and scalability. • Develop and maintain REST APIs, ensuring efficient integrations between systems. • Write and execute tests to ensure the quality of deliveries. • Perform code reviews, following development best practices. • Document developed solutions and keep technical documentation up to date. • Support user acceptance testing (UAT) and release stages, identifying and correcting inconsistencies. • Collaborate with the team on the continuous improvement of solutions and development processes.

• Contribute on a team to architect and manage our cloud infrastructure for cloud hosted contact center solutions primarily in AWS including but not limited to: Keep current and consult on core cloud operational configuration such as permissions settings, resource management, usage scripting, service selection, monitoring and alerting methods. • Contribute to Dev/Ops practices including software development templates, development pipeline operations, deployment automation and Cloud operations methods and scripts. • Recommending security practices and limiting vulnerabilities • General applications development using Typescript, NodeJS, Angular, and React For Lambda and container deployment.

• Lead the mechanical architecture and design strategy for complex product platforms and next-generation technologies. • Provide technical leadership across multiple product development programs. • Drive innovation in product design, materials, manufacturing technologies, and reliability improvements. • Lead advanced engineering analyses including FEA, thermal assessments, vibration analysis, and tolerance optimization. • Establish and champion DFM, DFA, Design-to-Cost, Design-for-Reliability, and Design-for-Serviceability methodologies. • Review and approve critical engineering designs and technical decisions. • Lead system-level design reviews and risk assessments. • Develop validation strategies and ensure comprehensive verification of product performance and reliability. • Partner with manufacturing, quality, supply chain, and operations teams to achieve successful production launches. • Lead root cause analysis and resolution of complex technical challenges. • Drive long-term cost reduction and product optimization initiatives. • Mentor and develop engineering talent within the organization. • Influence technology roadmaps, engineering standards, and development processes. • Support executive-level technical discussions and customer engagements as needed.

• Design, develop, and maintain high-quality software solutions in an agile environment • Ensure that products are of high quality and completed on time • Release great software that customers love • Constantly improve methods of product development to increase productivity and quality