• Answer incoming after-hours calls professionally and efficiently. • Resolve client and caregiver queries within the scope of after-hours support. • Respond promptly to messages received through the company's texting platform. • Notify clients of caregiver call-outs and coordinate replacement caregivers when required. • Confirm caregiver schedules 1–2 hours before the start of each shift. • Conduct initial intake calls for prospective clients interested in services. • Accurately document all interactions and update caregiver schedules within the system. • Assist with administrative projects and other after-hours support tasks as needed.

• We are looking for Danish native speakers with good English skills who are ready to build or grow their career in Customer Support. • Develop skills, join an international team, and create positive experiences for customers every day.

• You provide flexible support to our team during periods of increased workload — for example during seasonal peaks. • As a member of our Customer Relations team, you handle customer inquiries via email, phone and chat. • You answer questions about our products, orders and services. • You are also responsible for maintaining orders and master data in our ERP system.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner. • Assist customers with order placement, tracking, and returns. • Provide product information and recommendations based on customer needs. • Resolve customer complaints and escalate issues when necessary. • Maintain accurate customer records and update internal systems as needed. • Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment. • Identify opportunities to improve customer service processes.