• You provide flexible support to our team during periods of increased workload — for example during seasonal peaks. • As a member of our Customer Relations team, you handle customer inquiries via email, phone and chat. • You answer questions about our products, orders and services. • You are also responsible for maintaining orders and master data in our ERP system.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner. • Assist customers with order placement, tracking, and returns. • Provide product information and recommendations based on customer needs. • Resolve customer complaints and escalate issues when necessary. • Maintain accurate customer records and update internal systems as needed. • Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment. • Identify opportunities to improve customer service processes.

Role Description Are you fluent in Norwegian and ready for a new adventure abroad? At Mercier Consultancy, we are seeking a motivated Norwegian-speaking Customer Service Representative to join a leading digital solutions provider based in Greece. You will serve as a key representative of the company, delivering outstanding customer support, handling inquiries with care, and ensuring every interaction leaves a positive impact. If you’re ambitious and eager to kick-start your international career in a dynamic and culturally rich environment, we’ve got you covered. A fully paid relocation package is included to support a smooth and stress-free move to Greece. Key Responsibilities - Handle customer inquiries for Norwegian speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in Norwegian (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year. - Monthly Performance Bonus. - Fully Paid Relocation Package. - Continuous support during and before your relocation to Greece. - Fully Paid Training. - Positive international environment. - Health Insurance. - And Much More! Company Description

Role Description Are you a Norwegian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Norwegian-speaking Customer Service Representative to join an industry-leading digital solutions provider in Greece. In this role, you'll provide exceptional customer support, helping customers resolve their questions and ensuring every interaction delivers a positive experience. As a key member of the team, you'll play an important role in building customer satisfaction and representing a globally recognized brand. This is your chance to build an international career while enjoying the Mediterranean lifestyle. Enabled by a fully paid relocation package, you'll be able to move to Greece seamlessly and hassle-free. Key Responsibilities - Handle customer inquiries for Norwegian speaking customers. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Qualifications - Native-level fluency in Norwegian (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year. - Monthly Performance Bonus. - Fully Paid Relocation Package. - Continuous support during and before your relocation to Greece. - Fully Paid Training. - Positive international environment. - Health Insurance. - And Much More!