• Identify and incorporate relevant new publications for Radiesse and Ultherapy that are not currently captured in the existing matrix. • Incorporate APAC-specific clinical publications, real-world evidence, and consensus papers. • Assess the quality and robustness of existing claims and their supporting evidence. • Refine current claims language to ensure scientific accuracy, clarity, and appropriate substantiation for both HCP and consumer audiences. • Identify opportunities to strengthen competitive and differentiating claims where supported by evidence. • Conduct a structured literature review and validate all references. • Provide recommendations on claim hierarchy, evidence grading, and any gaps requiring additional substantiation.

Role Description Hire Digital is seeking a Medical Writer & Claims Substantiation Specialist to update and strengthen its internal claims matrix for their two flagship products - Radiesse, a regenerative calcium-hydroxyapatite (CaHA) biostimulator, and Ultherapy, a non-invasive ultrasound lifting device with real-time visualisation. The ideal candidate is responsible for expanding the matrix to include APAC-specific publications and any relevant publications not yet captured, assessing the strength of existing claims, and refining claims language so it is scientifically accurate and appropriately substantiated for both healthcare professional (HCP) and consumer-facing use. The claims matrix underpins: - Marketing and promotional materials - Medical education and scientific communications - Healthcare professional engagement - Consumer-facing communications, where applicable - Internal review and approval processes Responsibilities - Identify and incorporate relevant new publications for Radiesse and Ultherapy that are not currently captured in the existing matrix. - Incorporate APAC-specific clinical publications, real-world evidence, and consensus papers. - Assess the quality and robustness of existing claims and their supporting evidence. - Refine current claims language to ensure scientific accuracy, clarity, and appropriate substantiation for both HCP and consumer audiences. - Identify opportunities to strengthen competitive and differentiating claims where supported by evidence. - Conduct a structured literature review and validate all references. - Provide recommendations on claim hierarchy, evidence grading, and any gaps requiring additional substantiation. Qualifications - Medical or scientific writing experience, ideally within a regulated medical device, pharmaceutical, or aesthetics environment. - Demonstrated ability to conduct literature reviews and validate references from clinical and scientific sources. - Working knowledge of evidence grading / levels of evidence and of building claim hierarchies. - Understanding of claims substantiation and the distinction between HCP-appropriate and consumer-appropriate claims. - Ability to translate clinical evidence into accurate, clear, and defensible claims language. Preferred - Familiarity with the medical aesthetics category, including injectables (e.g. biostimulators such as Radiesse) and energy-based / ultrasound devices (e.g. Ultherapy). - Familiarity with APAC clinical literature, real-world evidence, and consensus publications.

Role Description Performs site qualification, site initiation, interim monitoring, site management activities and close-out visits (performed on-site or remotely) ensuring regulatory, ICH-GCP and/or Good Pharmacoepidemiology Practice (GPP) and protocol compliance. Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific actions; immediately communicates/escalates serious issues to the project team and develops action plans. Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes. - Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient, as required/appropriate. - Demonstrates diligence in protecting the confidentiality of each subject/patient. - Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues. - Per the Clinical Monitoring/Site Management Plan (CMP/SMP): Assesses site processes. - Conducts Source Document Review of appropriate site source documents and medical records. - Verifies required clinical data entered in the case report form (CRF) is accurate and complete. - Applies query resolution techniques remotely and on site, and provides guidance to site staff as necessary, driving query resolution to closure within agreed timelines. - Utilizes available hardware and software to support the effective conduct of the clinical study data review and capture. - Verifies site compliance with electronic data capture requirements. - May perform investigational product (IP) inventory, reconciliation and reviews storage and security. - Verifies the IP has been dispensed and administered to subjects/patients according to the protocol. - Verifies issues or risks associated with blinded or randomized information related to IP. - Applies knowledge of GCP/local regulations and organizational procedures to ensure IP is appropriately (re)labelled, imported and released/returned. - Routinely reviews the Investigator Site File (ISF) for accuracy, timeliness and completeness. - Reconciles contents of the ISF with the Trial Master File (TMF). - Ensures the investigator/physician site is aware of the requirement of archiving essential documents in accordance with local guidelines and regulations. - Documents activities via confirmation letters, follow-up letters, trip reports, communication logs, and other required project documents as per SOPs and Clinical Monitoring Plan/Site Management Plan. - Supports subject/patient recruitment, retention and awareness strategies. - Enters data into tracking systems as required to track all observations, ongoing status and assigned action items to resolution. - For assigned activities, understands project scope, budgets, and timelines; manages site-level activities / communication to ensure project objectives, deliverables and timelines are met. - Must be able to quickly adapt to changing priorities to achieve goals / targets. - May act as primary liaison with study site personnel, or in collaboration with Central Monitoring Associate. - Ensures all assigned sites and project-specific site team members are trained and compliant with applicable requirements. - Prepares for and attends Investigator Meetings and/or sponsor face to face meetings. - Participates in global clinical monitoring/project staff meetings (inclusive of Sponsor representation, as applicable) and attends clinical training sessions according to the project specific requirements. - Provides guidance at the site and project level towards audit readiness standards and supports preparation for audit and required follow-up actions. - Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes; completes assigned training as required. - For Real World Late Phase, the CRA II will use the business card title of Site Management Associate II. - Additional responsibilities include: - Site support throughout the study lifecycle from site identification through close-out. - Knowledge of local requirements for real world late phase study designs. - Chart abstraction activities and data collection. - Collaboration with Sponsor affiliates, medical science liaisons and local country staff. - The SMA II may be requested to train junior staff. - Identify and communicate out of scope activities to Lead CRA/Project Manager. - Proactively suggest potential sites based on local knowledge of treatment patterns, patient advocacy and Health Care Provider (HCP) associations. Qualifications - Bachelor’s degree or RN in a related field or equivalent combination of education, training and experience. - Knowledge of Good Clinical Practice/ICH Guidelines and other applicable regulatory requirements. - Must demonstrate good computer skills and be able to embrace new technologies. - Excellent communication, presentation and interpersonal skills. - Ability to manage required travel of up to 75% on a regular basis. Additional Information As part of your employment with Syneos Health, you may be deployed to Sites that require certain medical and other personal information to gain facility access. Pursuant to our Employee Privacy Notice, Syneos Health can provide the Sites with the information necessary for you to gain such access. Further, a Site may ask you for additional information beyond that which Syneos Health has in its possession. You are required to comply with any such Site requests as a condition of your employment with Syneos Health. Please note that failure to provide requested information may result in a Site barring you from entry, which could put your ongoing employment at risk. Company Description Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

• Retrieve and compile patient medical records upon request from payers, auditors, legal entities, and internal departments • Track and prioritize requests to ensure timely fulfillment in accordance with HIPAA and organizational policies • Coordinate with clinical and administrative staff to locate missing documentation as needed • Provide the necessary documentation to the clinical compliance officer for review • Adhere to all applicable federal and state laws, including HIPAA, related to privacy and release of information • Ensure secure transmission of medical records and maintain records of all disclosures and requests • Maintain logs of medical record requests and responses • Generate reports on request fulfillment, turnaround times, and compliance trends