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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Services Engagement Director

DirectorDirectorFull TimeRemoteLeadTeam 5,001-10,000Since 1990H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

2 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Services Engagement Director

Genesys

Role Description Be the one building AI-powered experiences where they matter most. The Services Engagement Director is responsible for driving Professional Services bookings and revenue in assigned accounts and/or prospects, while creating and fostering relationships with all levels of stakeholders in new and existing customers. For the assigned portfolio of accounts, the Services Engagement Director should work on maintaining key relationships, identifying new business opportunities, creating Professional Services business development strategy, and negotiating and closing services deals. This position will have quarterly financial targets (bookings and project profitability) that must be met for the organization to attain projected revenue and build consulting services backlog. Key Responsibilities - Create and drive bookings and revenue within a specified region or list of named accounts by developing strategic business plans. - Understand and follow the guidelines of the PS Strategy and ensure alignment with the regional objectives. - Manage relationships with sales executives and sales leaders in the region to co-create strategies to sell more services, understanding the needs and particularities of the region. - Meet and exceed all quarterly and annual financial targets. - Understand key business challenges and required outcomes for customers. - Effectively articulate the value proposition of the Genesys solution and recommend Professional Services to customers to achieve customer’s business outcomes. - Understand the entire customer journey and the different project stages including challenges and customer expectations. - Work on effort estimation and cost/price definition. - Prepare customer detailed proposal and SOW. - Position and explain value proposition, project deliverables and other details. Resolve concerns, negotiate and close the deal. - Align with other functions through the sales cycle – from contacting the customer through the retain and grow phases. - Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals. - Ensure 100% customer satisfaction and retention. - Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure they are constantly up to date on the Genesys product and Professional Services offerings. Qualifications - 5+ years of sales experience in a similar role. - Cloud or SaaS based experience, particularly selling services for Cloud Platforms, including migrations from premises and AI related services. - Ability to support sales cycle, with a track record of successful booking and revenue attainment. - Proven experience understanding customer needs and being able to articulate solutions. - BS or BA degree or equivalent work-related work experience. - Knowledge or experience of project delivery methodologies and environments is highly desired, particularly Agile Methodology. - Proven experience communicating, negotiating, and closing with executives and stakeholders. Experience selling at all levels, including the "C" level. - Fluent English. - Genesys solutions knowledge will be a plus. Additional Abilities - Strong ability to build and grow internal and external relationships. - Excellent interpersonal, presentation skills – written, verbal and digital. - Ability to travel up to 50%. - Ability to work independently & as part of a team in a fast pace, rapid change environment. - Superior professional presence and business acumen. - Strong account planning and management skills, including mature negotiation skills. - Ability to thrive in a dynamic, fast-paced environment. - Positive attitude and high willingness to learn and share knowledge with coworkers. Genesys Skills and Competencies - Analytics Mindset: Ability to translate insights from data into customer business impacts. - Foundational Product Skill: Ability to prescribe the adoption and use of product features/functionality to the achievement of key customer business outcomes. How we Think - Customer Focus: Building strong customer relationships and delivering customer-centric solutions. - Balancing the needs of multiple stakeholders: Anticipating and balancing the needs of multiple stakeholders. - Strategic Mindset: Seeing ahead of future possibilities and translating them into breakthrough strategies. How we Own It - Ensures Accountability: Holding self and others accountable to meet commitments. - Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals. - Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. How we Interact - Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. - Manages Conflict: Handling conflict situations effectively with a minimum of noise. - Active listener: Focuses on the person speaking with the intent of understanding versus self-focus and control. - Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. - Organizational Savvy: Maneuvering comfortably through complex policy, process and people related organizational dynamics. How we Show Up - Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity. - Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations. Working at Genesys - AI at enterprise scale: Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. - A flexible-first culture: Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. - Growth in the AI era: Build future-ready skills through mentorship, learning programs, leadership development and education support. - Time to recharge and give back: Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. - Recognized globally: Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

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