• Oversee, coach, and train the field RCA team (field sales representatives); • Ensure achievement of sales indicators (KPIs); • Provide support to retail outlets (points of sale); • Drive strategic in-store activities, business planning and performance monitoring.

• You contact pre-qualified leads who have already signed up via our website, social media or campaigns. • You conduct short, friendly initial phone calls. • You schedule appointments. • You keep all contacts, call notes and appointment statuses accurately maintained in our CRM system. • You work closely with our sales team.

• Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows. • Enforce strong CRM discipline across the sales team through training, audits, and corrective actions. • Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. • Lead and develop the sales team • Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets. • Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities. • Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps. • Continuously optimize lead distribution to maximize efficiency, conversion, and team performance. • Own call quality and communication standards, with calls as the primary channel for US-based clients. • Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email. • Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep. • Design and execute data-backed initiatives to improve conversion and overall sales performance. • Proactively identify and solve problems, taking full ownership even with limited resources. • Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

Requisition Number: 2371713 UHC is seeking dedicated sales professionals to be part of our team! Up to $3,000 SIGN ON BONUS FOR LICENSED EXTERNAL & INTERNAL APPLICANTS Guaranteed base pay + monthly sales incentive earning potential. Realistic Job Preview video At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. We are growing our team remotely and have multiple Medicare Sales Agent openings available now. In this inbound call role, you will receive a competitive base salary, and bonuses based on your sales performance. You will consult customers on their insurance needs and match the correct coverages, products, and benefits. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material. If you reside in one of the states below, you will enjoy the flexibility of a remote* role as you take on some tough challenges. Work Schedule: - Operating hours: Monday - Friday 7:00AM - 7:00pm CST local time; your shift will be provided during training with rotational weekend work - Full-time position with flexibility desired based on the seasonality of our business Work Location: - Fast forward your success by participating in our onsite training program in a standard day shift for 6 - 10 weeks - We are offering work from home options across the following states: - Vermont - New Hampshire - Maine Primary Responsibilities: - Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal of converting caller to a qualified lead and sale - Follow up with members on questions or to review current or new products and services - Navigate multiple computer systems to document member information while maintaining active listening and engagement with members - Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs - Assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines - Meet the goals established for the position in the areas of performance, attendance, and consumer experience - Meet and maintain requirements for agent licensure, appointments, and annual product certification Compensation & Benefits: - As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience - Compensation = Base pay + monthly sales incentive - Average annual earnings $50K - $65K through a combination of base plus sales commissions - Top performers can earn $80K (+) - 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays - Sign-on Bonus up to $3,000 for licensed external/internal applicants - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) - Fun and competitive work environment focused both on teamwork and individual success! You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma/GED OR 4+ years of customer service/sales experience - Current and active Health Insurance license in state of residence - 1+ years of recent sales experience utilizing a health insurance license, or a Bachelor's degree - Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed - Current residence in one of the following states: Vermont, New Hampshire, Maine Preferred Qualifications: - Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications - Flexibility to customize approach to meet all types of caller communication styles and personalities *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. **PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $24.00 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN