• Lead learner marketing strategies to increase awareness, engagement, and enrollment • Develop learner-centered positioning, messaging, and campaigns • Use learner insights to optimize the learner journey • Influence academic partner marketing strategies • Improve conversion and enrollment outcomes

• Oversee evaluations of equipment, services, or programs for public sector entities for improvement and modernization • Manage staff assigned to perform testing and assessment of products, equipment, services, or programs • Ensure accessibility compliance and usability, including conformance with WCAG 2.1 guidelines and Section 508 standards • Oversee manual usability testing, engaging participants skilled in assistive technologies • Lead and coordinate accessibility testing efforts and integrate accessibility into testing strategies • Contract and manage strong working relationships with clients and key stakeholders • Supervise testers by coaching, setting expectations, and building aligned goals • Communicate and explain new directives, policies, or procedures to testers • Project a positive image of the organization • Serve as the main point of contact for internal and external partners contributing to testing and evaluation • Provide reporting on testing activities, accessibility findings, statistics, and quality assurance data • Use IT tools including Microsoft Office 365, SharePoint, Zoom, Slack, and various LMS platforms

• builds and maintains positive client relationships via phone, email, and mail • assists and consults with Senior Advocate in the organization and management of client files and records • reviews completeness of client files within the VA’s system • responds appropriately to all client, staff, and authorized third party communications • prioritizes and completes varied administrative tasks independently • ensures all VA administrative and regulatory deadlines are met • proficient in utilizing office technology and software programs • works in a team environment

• Lead audience development for VIP German events, taking ownership of research, sourcing, outreach, qualification, senior delegate engagement and attendance delivery across priority German audiences. • Build and maintain a strong German-speaking audience network across the IT channel, including MSPs, VARs, system integrators, solution providers, vendors, advisory board members and senior end-user technology leaders where relevant. • Lead German-language delegate conversations with confidence, explaining event themes, discussion topics, peer groups and the value of attending to senior technology and channel leaders. • Manage the German advisory board relationship, including communication, meeting preparation, follow-up, feedback capture and ensuring advisory input is shared with editorial, sales, marketing and event stakeholders. • Assess delegate applications against event criteria, ensuring each audience is relevant, senior and aligned with the purpose of the event, whether channel-focused, end-user-focused or a curated VIP format. • Support and, where appropriate, lead audience recruitment for selected CRN / Channel events, wider Computing events and European programmes such as XChange EMEA, working closely with internal teams to understand audience needs and event priorities. • Act as a useful audience voice for the German market, sharing delegate feedback, market insight, topic appetite, audience challenges and relationship intelligence with editorial, sales, marketing and operations teams. • Use a mature mix of phone, email, LinkedIn, referrals, desk research, advisory board relationships and in-person networking to develop the German and wider European audience network. • Liaise with confirmed delegates to encourage attendance and participation, including calendar invites, bespoke emails, reminder calls and pre-event communications in German and English where appropriate. • Maintain accurate records in event trackers and internal systems, including outreach, responses, registrations, confirmations and cancellations. • Own clear reporting on audience progress, pipeline quality, registration status and attendance risks, ensuring internal stakeholders have timely visibility of event audience performance. • Attend relevant local events in Germany, as well as selected UK and European events where required, networking with senior contacts, representing the brand professionally and helping to strengthen the German audience community. • Work closely and independently with German editorial, sales, marketing, customer success and operations teams to support event delivery, improve audience quality and ensure German-language audience activity is aligned with wider business priorities.