Founded in 2015, Monzo is a digital retail bank that is changing the future of the banking industry. The application has been downloaded by over 5 million custo
Machine Learning Manager, Operations
Location
United Kingdom
Posted
9 days ago
Salary
£113.2K - £153.2K / year
Seniority
Lead
No structured requirement data.
Job Description
Machine Learning Manager, Operations
Monzo
Role Description We’re building the machine learning and optimisation systems that help Monzo provide fast, efficient and resilient customer support at scale. You’ll lead Machine Learning for our Workforce Management vertical: - Ensure Monzo has the right human support supply to meet customer demand. - Work on demand forecasting, real-time supply <> demand matching, problem routing and escalation, and predictive models. - Exciting opportunity for someone close to technical work, such as a Tech Lead, Team Lead, Senior Machine Learning Scientist or Senior Machine Learning Engineer. Not everything here is about LLMs. You’ll work on rigorous ML, forecasting, optimisation and operations research problems where quantitative thinking, pragmatic delivery and strong product judgement really matter. You’ll lead a growing team of Machine Learning Scientists, embedded in product squads working alongside: - Data scientists - Backend, mobile and web engineers - Product managers - User researchers - Designers - Operations specialists Qualifications - Recent experience as a hands-on Machine Learning practitioner (Senior IC, Tech Lead, Team Lead or ML manager). - Strong foundations in ML, statistics, forecasting, optimisation or operations research. - Experience building, shipping or owning ML systems in production. - Ability to explain complex ML ideas clearly to technical and non-technical people. - Enjoyment in coaching others; open to first-time management roles. - Energy in ambiguous problem spaces. - Focus on customer outcomes and building efficient systems. - Adaptable, curious and excited by quantitative problems. Requirements - Ability to move between technical detail and business context. - Experience in creating models that are useful, reliable, monitored and safe. - Coaching and developing Machine Learning Scientists through regular 1:1s, feedback and technical guidance. - Creating healthy ways of working for the team: clear priorities, strong technical standards, good documentation, sensible monitoring. - Contributing to the wider Machine Learning discipline at Monzo. Benefits - Salary: £113,200 - £153,200 + Incentive Awards tied to your performance. - Relocation assistance to the UK. - Visa sponsorship available. - Flexible working hours. - £1,000 learning budget each year for books, training courses and conferences. - Setup for remote work with Macbooks and additional support for home office setup. - Plus lots more!
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