Mass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a heal
Senior Program Manager, Population Health Incentive Programs
Location
Massachusetts
Posted
8 days ago
Salary
$79.6K - $115.7K / year
Seniority
Lead
No structured requirement data.
Job Description
Senior Program Manager, Population Health Incentive Programs
Mass General Brigham
Title: Senior Program Manager, Population Health Incentive Programs Location: Somerville United States Job Description: Hybrid time type Full time job requisition id RQ4070464 Site: Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Senior Program Manager, Population Health Incentive Programs, manages the operations of our two incentive programs – the Internal Performance Framework (IPF) and our provider incentive program. The IPF is the financial risk-sharing framework between MGB and the integrated and affiliated care delivery entities and ambulatory practices. Each year the IPF is developed with a slate of measures for quality, cost and strategy performance to improve value for our patients. The provider incentive program leverages the IPF metrics to measure performance at the individual provider level and distributes shared savings from our value-based healthcare contracts to high performing integrated providers and practices. This position is part of the Population Health Finance team and reports to the Director of Value Based Care Performance. This role partners closely with finance, actuarial, clinical and operational teams to deliver reliable, straightforward and accurate reporting and financial payments to drive performance. Essential Functions 1. IPF Lifecycle & Reporting Production At any point in time, the IPF will span 3 years – the prior performance year (focused on final measurement and financial settlement), the current performance year (focused on performance evaluation and management) and the future performance year (focused on measure adjustment to meet evolving payor contract requirements and system strategy). This role is responsible for managing the information, communication and progress of the IPF lifecycle, from measure development to implementation and settlement. The role is also responsible for project management of quarterly reporting; coordinating between actuarial, data analytics, clinical operations, finance and Population Health leadership teams. • Drives work forward to create a collaborative, coordinated and timely IPF development and execution • Develops agendas and leads regular meetings with actuarial and data analytic teams • Develops and manages project plans • Identifies opportunities to improve our reporting production processes • Documents decisions; creates and distributes meeting notes 2. Data Analytics & Customer Service There are many users, or customers, of the IPF data and reports including operational leaders, medical directors and data analysts across the MGB system. This role serves as the central point person to track, manage and coordinate responses to stakeholder inquiries. • Reviews and evaluates data; synthesizes key issues • Tracks open items and next steps and proactively works to ensure others complete assigned tasks • Identifies, resolves, and escalates issues as needed 3. Communication • Creates User Guides and other materials to support understanding of performance measurement and incentive programs • Creates presentations about performance • Presents updates, reports, recommendations, data, and analysis to various central and local audiences 4. Other Duties as Assigned The Finance team is responsible for evaluating and improving performance in our risk-based contracts including Medicare, Medicaid and Commercial. The Senior Program Manager may be assigned other project duties to support the work of the PHM Finance team leadership. Qualifications Education Bachelor's Degree in a related field of study or equivalent years of experience required, Master's Degree Related Field of Study preferred Experience - 5 - 7 years of program management experience required - 0 - 1 years of team leadership experience preferred Knowledge, Skills and Abilities - Excellent project management skills - Experience with data analysis and reporting - Strong oral and written communication skills. - Ability to deliver presentations to a wide variety of audiences. - Ability to effectively plan and facilitate meetings and workgroups. - Excellent organizational skills and attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule. Additional Job Details (if applicable) Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $79,560.00 - $115,720.80/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Related Guides
Related Categories
Related Job Pages
More Technical Program Manager Jobs
Engineering Program Manager - Special Projects
Planet Labs PBCFounded by a team of former NASA scientists in 2010, Planet designs, builds, and launches satellites at faster rates than any organization or government in hist
Title: Engineering Program Manager - Special Projects Location: San Francisco United States Job Description: Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet''s data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The Engineering Program Manager (EPM) for Special Projects will be a fearless organizer and an excellent cross-functional leader. Working directly with the security, engineering, and cross-functional space program teams, you will drive project management efforts specifically focused on space security initiatives. In this tactical, "in-the-weeds" role, you will help establish programmatic strategy, coordinate schedules, and ruthlessly eliminate roadblocks to ensure our constellations remain secure, robust, and compliant. This role demands a solid baseline of technical strength. Some domain experience in cybersecurity or space security is required, along with a healthy technical aptitude is necessary to credibly navigate engineering design discussions, facilitate high-stakes technical tradeoffs, and represent the security team as a critical programmatic stakeholder across multiple concurrent satellite missions. This is a full-time, hybrid role which will require you to work from our San Francisco office 3 days per week. Impact You''ll Own: - Drive end-to-end project management workflows specifically for Satellite Security, translating security milestones into actionable engineering sprints. - Partner shoulder-to-shoulder with the SatSec Manager to architect, baseline, and meticulously maintain the overall SatSec programmatic schedule and critical project milestones. - Attend multidisciplinary engineering and program meetings to actively track space security requirements, managing dependencies and representing the security team as a core stakeholder during project planning and architectural tradeoffs. - Manage tactical logistics for the team as needed, including processing purchase orders (POs), tracking equipment ordering, and managing vendor deliverables. - Actively manage program risks, identify structural dependencies, and support development on new satellite programs and products. What You Bring: - 6+ years of relevant experience in engineering program management or technical project management within a dynamic hardware, software, or aerospace environment. - Bachelor's degree in Aerospace Engineering, Software Engineering, Computer Science, or a related technical field. - A solid technical baseline with a "roll-up-your-sleeves" mentality, enabling you to engage deeply with complex systems and translate technical engineering constraints into high-level programmatic impacts. - Exceptional written and verbal communication and facilitation skills, with the ability to stay highly organized, manage schedule health, and drive consensus across diverse, high-stakes environments. What Makes You Stand Out: - Experience managing spacecraft hardware and software build and release cycles. - Deep technical fluency in at least one spacecraft specialization (e.g., operations, avionics, software) allowing you to engage credibly with engineers on complex trade-offs. - Familiarity with space security, hardware security, or aerospace cryptography architectures. - A track record of successfully delivering complex hardware products through the entire development lifecycle against all odds. Application Deadline: September 29, 2026 by 11:59p / 23:59 CET (Central European Time) EAR/ITAR Requirements: This position requires access to export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate's ability to access all applicable export-controlled information without additional export licensing being required by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls. Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. - Comprehensive Medical, Dental, and Vision plans - Health Savings Account (HSA) with a company contribution - Generous Paid Time Off in addition to holidays and company-wide days off - 16 Weeks of Paid Parental Leave - Wellness Program and Employee Assistance Program (EAP) - Home Office Reimbursement - Monthly Phone and Internet Reimbursement - Tuition Reimbursement and access to LinkedIn Learning - Equity - Commuter Benefits (if local to an office) - Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. San Francisco Salary Range $162,600-$203,200 USD San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate''s consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one''s candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.
FSQA Supplier Program Partner
UNFI - United Natural Foods, Inc.UNFI - United Natural Foods is a Fortune 500 company and a leading U.S. independent distributor of natural and specialty foods, nutritional supplements, and per
Title: FSQA Supplier Program Partner Job Description: Job Ref: 176966 Location: Providence, RI 02903 Location Flexibility: Remote Category: EHS & FSQA Job Type: Full-time Job Status: Exempt Pay Basis Yearly Pay Range $63800.00 - $115600.00 Annually ($30.67 - $55.58 Hourly) Brand UNFI Job Overview: At UNFI, our vision is to have a world class food safety management system that achieves the highest level of industry standards and exceeds consumer expectations. The Supplier Program Partner position will aid in achieving this vision as a member of the Food Safety & Quality Assurance Team, executing the supplier management program and evaluation of the compliance of our trusted suppliers. This fast-paced role will work closely with the suppliers, internal and external supplier teams, and FSQA Supplier Manager and Senior Manager. The role has the responsibility to review and evaluate our suppliers Food Safety programs to ensure our external partners are maintaining food safety throughout the supply chain. In addition, ensure compliance with food safety, sanitation, and pest control programs within UNFI. Interacts with distribution center leadership teams to ensure polices, procedures, audits, and training programs are understood and followed. This position requires an individual with strong analysis skills to promote our supplier compliance program and will contribute significantly to the organization's overall food safety and quality objectives. Job Responsibilities: Core Responsibilities · Supplier Food Safety Program Evaluations o Review and monitor Supplier Food Safety Assessments (FSA) and supporting Food Safety documents for standard diligence rated suppliers to ensure compliance with 3rd party certifications, UNFI policies, and regulatory requirements o Review and monitor supplier Foreign Supplier Verification Program (FSVP) and National Organic Program (NOP) supplemental documents for accuracy and completeness. Review and approves onboarding of organic suppliers and product documentation to ensure compliance with organic and 3rd party certifications o Work collaboratively with FSQA Supplier Manager to develop next steps to assist suppliers obtaining compliance if they have deficiencies o Reviews and approves onboarding of organic suppliers and product documentation to ensure compliance with organic and 3rd party certifications · Audits and Monitoring o Conduct food safety audits and inspections at supplier locations using updated risk evaluations as part of the enhanced supplier compliance program o Coordinates and schedules organic and food safety audits, and food safety training courses o Assists with company organic audits, providing vendor organic certifications and all relevant documentation required · Legal and Regulatory Compliance o Stay informed on applicable regulatory (FDA, USDA, FSIS, CFIA,) food safety rules and regulations. · Investigation and Remediation o Review and respond to actions assigned in incident management system for rejected load issues, customer complaint issues escalated to FSQA Supplier Management Team o Investigate product quality and compliance issues or incidents when suppliers implicated as the source · Record Keeping and Documentation o Utilize document repositories, databases, and SharePoint to ensure organized and easily accessible shared data files are tracked and measured by supplier food safety compliance. o Maintain accurate and up to date records of all supplier assessments, audits, supplier investigations, and corrective actions. · Collaboration o Collaborate with supplier partners to ensure compliance during new supplier onboarding and annual existing supplier reviews. · Communication o Communicate effectively with internal and external stakeholders on food safety issues, ensuring timely and accurate information sharing. · SQF program support o Assist DCs when GFSI audits or regulatory inspections are occurring and requesting supplier compliance documents or supplier approval process information and data o Assist DCs with NOP certification requests when audits or regulatory inspections are occurring. · Consistently drive and execute innovation for food safety messaging, development of food safety culture, and nurture the belief that food safety is and should always be everyone’s top priority Performs other duties as assigned Additional Responsibilities · Assists with development of National Organic Program (NOP) corrective actions · Manages and maintains relationship with external 3rd party certification bodies (ex. organic, SQF/GDP, etc.) · Collects, maintains and verifies organic certificates and certified Product List from UNFI suppliers · Coordinates organic compliance with new distribution centers · Reviews vendor organic labeling for supplier onboarding · Develops and executes organic compliance training to internal stakeholders (ex. Buyers, Merchandisers, SRMs, Inventory Control, etc.) · Provides organic documentation to support operations and external customers · Collaborates with operations stakeholders to obtain information needed to ensure compliance for facility changes and/or new site openings · Hold quarterly reviews with organic certifying body for organic compliance · Foster close working relationships with internal UNFI teams to promote maintaining of organic integrity · Maintains active working relationships with all appropriate industry and regulatory bodies Job Requirements: Education/ Certifications: · Bachelor’s Degree with major course work in Food science, Public Health, Biology or closely related field. · HACCP, Preventive Controls Qualified Individual, and SQF Practitioner certifications preferred. Experience: · 2-3 years of experience in food safety and quality assurance, with supplier management program knowledge is desirable · Experience in working with and influencing internal stakeholders · Experience implementing food safety programs, organic compliance, and strategies · Experience in supplier investigations and root cause analysis · Experience in conducting and reviewing supplier audits and assessments Knowledge/Skills/ Abilities · Familiarity with FDA Food Code, Food Safety Modernization Act (FSMA), and other relevant food safety rules and regulations · Familiarity with Global Food Safety Initiative (GFSI) schemes, FSVP, and NOP · Familiarity with food safety management systems such as HACCP - Ability to balance multiple priorities often with competing deadlines - Strong analytical skills for data interpretation and analysis - Computer skills in word processing and spreadsheet software - Flexible and adaptable to learning and understanding new technologies - Must be able to interface effectively with a wide variety of internal personnel and external partners Work Environment: Remote Role: · This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their Manager. Travel (major): · Travel is required up to (25)% for this position Physical Environment/Demands: Office Roles: · Most work is performed in a temperature-controlled office environment · Incumbent may sit for long periods of time at a desk or computer terminal · While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear · Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday · Stooping, bending, twisting, and reaching may be required in the completion of job duties The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location. #LI-Remote UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor. Company: United Natural Foods Inc. Compensation: UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state/provincial and local laws. Benefits: For Washington positions (or positions that may be performed remotely from Washington), Click HERE for Washington-specific paid time off details. Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program (or retirement savings plan if in Canada); medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account (U.S. only), subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements. Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate’s first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI’s commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors. UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act or for Canadian applicants in accordance with provincial human rights legislation.
Senior Director Technical Project/Program Management
ASRC FederalASRC Federal, a wholly owned subsidiary of Alaska’s largest Alaskan-owned and operated company, the Arctic Slope Regional Corporation (ASRC), is a leading pro
Role Description ASRC Federal Technology Solutions LLC is hiring a Strategic Operations Manager who will be responsible for driving operational excellence and supporting strategic growth across the NASA, NOAA, and Space Defense portfolio. This position will report to the NASA/NOAA Division Vice President and will partner with program, operations, and business development leaders to improve business processes, enhance organizational readiness, and support the successful capture and execution of new programs. This position combines operational management with business planning to ensure the division is positioned for continued growth while delivering exceptional customer performance. Work location: Remote (flexible to travel when needed) Clearance: Ability to obtain and maintain a Secret clearance (Top Secret/SCI preferred) Key Responsibilities - Operational Excellence - Develop, implement, and continuously improve operational processes and standard operating procedures that support efficient program execution. - Establish governance practices aligned with NASA Procedural Requirements (NPRs), AS9100 quality standards, and corporate policies. - Identify process improvements that increase efficiency, consistency, and operational performance. - Business Operations - Develop and monitor operational metrics, KPIs, and performance dashboards. - Track program execution, resource utilization, financial performance, and operational risks. - Prepare reports and recommendations to support division leadership in operational planning and decision-making. - Growth & Proposal Support - Partner with Business Development and Capture teams to support proposals and strategic pursuits across NASA, NOAA, and Space Defense customers. - Contribute operational, staffing, transition, and management content for competitive proposals. - Assess organizational readiness, including staffing, facilities, security, and infrastructure, to support new business opportunities. - Transition & Program Support - Coordinate transition planning and startup activities for newly awarded contracts. - Work with cross-functional teams to ensure successful handoff from capture through program execution. - Develop repeatable transition processes that improve program startup and long-term performance. - Customer & Stakeholder Engagement - Build collaborative relationships with program managers, internal stakeholders, and government customers. - Support customer engagement activities and identify opportunities for follow-on work and operational improvements. - Represent the division during customer meetings, operational reviews, and proposal activities as needed. Qualifications - Bachelor's degree in a technical field. - 15 years of progressively responsible experience supporting NASA, NOAA, Department of Defense, or other federal aerospace organizations. - Experience managing operations for complex government programs and supporting business growth initiatives. - Experience supporting proposal development, transition planning, or contract startup activities. - Working knowledge of NASA program management processes, federal contracting, and aerospace quality standards. - Strong analytical, organizational, and communication skills with the ability to collaborate across technical and business organizations. - Ability to obtain and maintain a Secret security clearance (Top Secret/SCI preferred). Benefits - Competitive pay and benefits packages. - Health care, dental, vision, life insurance. - 401(k) and education assistance. - Paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.
Digital Experience/Website Program Lead
Wilson Sonsini Goodrich and Rosati - WSGRWilson Sonsini Goodrich and Rosati - WSGR is a premier provider of legal advice and business consulting services for growth enterprises around the world. The fi
Title: Digital Experience/Website Program Lead Location: Palo Alto Salt Lake City San Francisco San Diego New York View Fewer Locations locations Century City Los Angeles Boulder Seattle Virtual / Remote Delaware Boston Austin Job Description: Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth. The Digital Experience/Website Program Lead is responsible for overseeing, managing, and optimizing the firm’s flagship website—www.wsgr.com—and overall digital presence, including with respect to various external-facing microsites and blogs. Additionally, the Digital Experience/Website Program Lead defines, prioritizes, and implements website updates and improvements on a continuous basis, in partnership with Marketing Department leadership and various internal administrative functions at the firm. They are also responsible for identifying and executing SEO and GEO strategies to improve website visibility and engagement and drive increased traffic from search engines and other sources. The Digital Experience/Website Program Lead’s scope of activity includes both scheduled, proactive website management tasks and ongoing requests and special projects that arise from internal clients in the usual course of business. When possible, projects are driven by approved strategies and business objectives, and outcomes are measured through analytics, engagement statistics, and traffic reports. This position is available as a hybrid or virtual work schedule. Essential Duties and Responsibilities: Website Management - Manage the firm’s flagship website (wsgr.com), which contains over 25,000 web pages, including bios for 1,100+ attorneys and other professionals. This includes continuously monitoring, updating, and reviewing content to ensure compliance with Wilson Sonsini brand and style guidelines; creating new pages and working with RubyLaw to implement design modifications; and editing photos and other graphic images that appear on the site. - Manage and continuously update the firm’s various microsites and blogs (e.g., Emerging Companies and Venture Capital microsite, Careers microsite, Data Advisor blog, Known Trends blog) with new content. This involves managing the relevant hosting platforms; WordPress/WPEngine administration (including web servers); and performing necessary software upgrades. - Serve as the primary gatekeeper for RubyLaw, the firm’s website content management system, responsible for establishing global settings, managing users and access, and updating roles and passwords. Further, provide RubyLaw support to internal clients across the firm and act as a conduit to RubyLaw customer support when necessary. - Maintain the registration of the firm’s various website domain names. - Troubleshoot any and all website-related technical issues/challenges in a swift and seamless manner to ensure an uniterrupted digital presence. - Ensure website accessibility and take a proactive approach to compliance issues. Maintain regional privacy and accessibility standards (e.g., GPDR, CCPA, etc.). SEO, GEO, and Data/Analytics - Manage and update website content to align with SEO and GEO best practices, including researching and adding keywords and search terms most relevant to the firm’s content. - Monitor the latest trends in SEO and GEO and recommend strategies to enhance the firm’s online presence. - Set up, install, and maintain Google analytics on all firm web platforms, run periodic reports, and monitor results for significant trends. - Compile traffic reports and campaign results for internal clients. IT/Security - Manage the firm’s cookie management system on all web platforms (including installation, security audits, and ensuring proper functionality) and monitor our sites’ cookies, as well as third-party cookies from embedded website content. - Partner with IT Security to ensure our websites, vendors, and cookie management platform are security compliant. - DNS, domain renewals, and SSL certificate management. Other Responsibilities - Build time-sensitive HTML emailers for all firm-issued client alerts (approximately 300 per year), import them into the firm’s CRM platform, distribute them to the relevant client mailing lists, and publish them to wsgr.com, firm blogs (using Wordpress), and social media platforms. - Maintain and manage a wide range of content on the firm’s intranet, including all content on the Marketing Department’s intranet site and the intranet home page news carousel and LinkedIn feed. - Work closely with IT to troubleshoot intranet issues or fulfill special requests as needed. - Serve as the Marketing Communication’s team primary liaison with the Marketing Technology team to ensure alignment on key priorities and new/ongoing initiatives - Actively manage the firm’s podcast and video platforms by adding, uploading, and distributing all new Wilson Sonsini-issued podcasts and videos (YouTube and Vimeo). - Evaluate and address resource allocation to meet the firm’s evolving website-related needs. - Build and maintain relevant process documents for various tasks for colleagues of varying technical knowledge levels. - Create surveys and feedback forms for events using Google Forms. - May occasionally require schedule flexibility to accommodate urgent information updates. Required Education and/or Work Experience - Minimum of seven years of website management experience; law firm or professional services marketing experience preferred. - Ability to work independently—as well as collaboratively as part of a larger team—and successfully carry out projects to completion. - Ability to prioritize numerous tasks, work well under pressure, and meet tight deadlines, while maintaining a positive attitude and providing exemplary responsiveness and customer service. - Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. - Bachelor's degree in a business or technical field required, or equivalent. Position Competencies and Skills - Fluency in HTML and Javascript required, including the ability to troubleshoot, debug, and resolve code-related issues. - Superior proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Sharepoint. - Proficiency with Wordpress, Google Analytics, Adobe Photoshop, Marketo, Salesforce, and OneTrust Cookie Management Platform preferred. - Experience with emailer-building software and managing email campaigns preferred. - Experience with RubyLaw CMS preferred. The primary location for this job posting is in Palo Alto, but other locations may be listed. The actual base pay offered will depend upon a variety of factors, including but not limited to the selected candidate’s qualifications, years of relevant experience, level of education, professional certifications and licenses, and work location. The anticipated pay range for this position is as follows: Palo Alto, New York, San Francisco: $116,875 - $158,125 per year. Austin, Boston, Boulder, Century City, Delaware, Los Angeles, Salt Lake City, San Diego, Seattle, and all other locations: $105,400 - $142,600 per year. The compensation for this position may include a discretionary year-end merit bonus based on performance. We offer a highly competitive salary and benefits package. Benefits information can be found here. Equal Opportunity Employer (EOE).


