• Retener clientes de Claro con servicio de línea fija, ofreciendo promociones, descuentos y beneficios que aseguren su permanencia.

• Lead, mentor, and manage a global/offshore CSR team to deliver consistent, high-quality customer support • Supervise a group of team resources and align your team’s activities/objectives with organizational business goals • Conduct regular 1:1s, performance check-ins, coaching sessions, and skills development training • Monitor and report on key support metrics (SLA, FCR, CSAT, backlog, productivity) • Collaborate with Customer Success to align on customer health, adoption, renewal risk, and proactive support opportunities • Analyze patterns in support requests to drive improvements in documentation, product functionality, and internal workflows

• Deliver white-glove customer service through phone, email, and chat channels. • Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process. • Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options.

• Handle all incoming tasks such as onboarding new customers, existing customer account inquiries • Provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards • Ensure that the goals of the company are achieved • Provide telephone support