• Respond promptly and professionally to incoming customer inquiries via email and our internal ticketing system • Triage and categorize support tickets, ensuring complex issues are quickly routed to our L2 and L3 technical teams • Learn the Crystal blockchain analytics platform inside and out to assist users with platform navigation and basic questions • Dedicate regular time to internal training, studying, and shadowing to build the technical skills required for your future promotion • Maintain accurate records of customer interactions and clearly document all initial troubleshooting steps

• Telephone support for customers • Support via live chat and email • Providing information about products and services • Analyzing and clarifying customer needs • Advising customers on existing services • Assessing, triaging and escalating support requests • Ensuring service delivery characterized by professionalism, empathy and a focus on customer satisfaction • Managing support requests across different contact channels

Summary As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience. Job Duties and Responsibilities Customer Experience Representative: $15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training! What You'll Be Doing: - Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift - Engage with a diverse consumer base to provide solutions for customer needs and technical issues What's in it for You: - Career Growth: Opportunity to promote two levels within your first year! - Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement - Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month) - This is a Full Time, Work-From-Home position with Company-provided equipment. Skills, Experience and Requirements - High school diploma or GED - Six months of related customer service and troubleshooting experience and/or training - Flexible to work shifts that might include evenings, weekends, or holidays - Smartphone or device with active data network connection - Fluent in English and Spanish - Pre-employment screen - A bility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings - Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity - Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire EchoStar will provide all initial equipment required to perform the role aside from home internet! A EchoStar-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of EchoStar. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. EchoStar recommends that you maintain a backup/spare of each item to avoid downtime. Required Accessories: - USB Headset - USB Keyboard - USB Mouse - USB Webcam - Ethernet cable Home Internet and d edicated home office workspace with: - Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps - Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by EchoStar, except where required by law. Benefits: We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $15.00/Hour

Title: Customer Solutions Specialist - Hybrid Location: Lititz, PA United States Hybrid Salary $25.70 Per Hour Experience Entry Level Employment Status Full-Time Job Description: Job Summary Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, weekends as needed 60-Day Training Period: 9 AM – 5:30 PM ET or local time zone equivalent, Monday through Friday The Customer Solutions Specialist position is an action-oriented role where critical thinking is required to assist customers by utilizing multiple software tools to navigate customer accounts, research questions, solve problems, and communicate effective solutions. Culture is important to us; we stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country every day. Job Location Hybrid: Some in-person work required. 40 Citation Lane, Lititz, PA 17543 We only accept W-2 candidates, H-1B sponsorship is not available. Responsibilities - Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model - Ensure that customers always have the most complete and up-to-date information about the status of their orders - Switch tasks as needed based on the current needs of the department - Partner with other departments within and outside of Customer Solutions to support both the customer and the company - Approach escalated customer situations with care and tact utilizing de-escalation techniques to maintain the relationship and drive towards a resolution - Receive regular feedback from teammates, Team Leaders, and Quality Assurance to continuously fine tune skills and abilities - Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company - Be flexible and adapt to change as we continue to grow as a company - Regularly connect via video for one-on-one meetings as well as team meetings - Continue to invest in your own learning and training to enhance your abilities in the role - Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and e-mail with the goal of an excellent customer experience, enhanced customer loyalty, and increased business sales Physical Requirements - Work is performed while sitting/standing and interfacing with a personal computer. - Requires the ability to communicate effectively using speech, vision, and hearing. - Requires the regular use of hands for simple grasping and fine manipulations. - Requires occasional bending, squatting, crawling, climbing, and reaching. - Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs. Qualifications Experience - Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required - Excellent verbal and written communication skills; conversational fluency in English required - 40 Words Per Minute (WPM) typing speed required - Consistent 75mbps download/10mbps upload internet speeds are required Education This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else. Desired Traits & Skills - Ability to communicate via phone, chat, and e-mail in a fast-paced environment - Ability to manage multiple priorities and tasks at one time - Ability to understand and adapt to a of variety of personalities and communication styles both inside and outside of the company - Ability to work on a team and independently - Ability to follow through and meet deadlines - Demonstrated ability to think critically and solve complex problems efficiently and effectively - An internal drive to succeed and a desire to learn and grow - A concern for helping others and doing the right thing by them - Innovation and the ability to challenge the status quo - The ability to work a training schedule from 9 AM – 5:30 PM ET during 60-day training, Monday through Friday - The ability to work from 9:30 AM – 6 PM ET post-training, Monday through Friday - The ability to work weekends from 7:30 AM – 4 PM ET once a month, with corresponding weekdays off What we Have to Offer: - A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more - Opportunities for growth and professional development - In-depth training on our varying selection of products and the services we offer - Opportunities to collaborate and connect virtually across teams and departments - Full-time training staff - Continuous support through various trainings and available mentorships - A focus on work/life balance One Part of the Bigger Picture WebstaurantStore’s parent company, Clark Associates, has made the Central Penn Business Journal’s list of “Top 50 Fastest Growing Companies” in Pennsylvania for 9 years in a row. The base of Clark’s success comes from four key directives: Hiring great people, creating value for customers, and investing in employees and their communities. These pillars drive each of Clark Associates’ multi-million-dollar businesses forward, including WebstaurantStore and other industry-leading names like 11400, Clark Food Service Equipment, The Restaurant Store, and Clark National Accounts.