Phone Support Agent – 1st Line
Location
Portugal
Posted
5 days ago
Salary
0
Seniority
Senior
Job Description
Phone Support Agent – 1st Line
team.blue
• Telephone support for customers • Support via live chat and email • Providing information about products and services • Analyzing and clarifying customer needs • Advising customers on existing services • Assessing, triaging and escalating support requests • Ensuring service delivery characterized by professionalism, empathy and a focus on customer satisfaction • Managing support requests across different contact channels
Job Requirements
- Strong motivation for customer relations
- Good verbal and written communication skills
- Interest in and aptitude for customer support
- Strong customer focus and problem-solving orientation
- Strong organizational skills and information management
- Previous experience in customer service
- Knowledge of payment methods and billing
- Knowledge of domain name registration and management
- Knowledge of shared hosting
- Proficient in Microsoft Word, Excel and Outlook
- Good command of English
Benefits
- Structured initial training
- Ongoing training
- Health insurance
- Day off on your birthday
- Social events and team-building activities
- Positive and collaborative work environment
- Stable and consistent opportunities
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