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TTEC

Customer experience obsessed. Powered by people + technology.

Lead AI Engineer

AI EngineerMachine Learning EngineerFull TimeRemoteSeniorTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

California

Posted

4 days ago

Salary

$160K - $225K / year

Seniority

Senior

Bachelor DegreeEnglishDistributed Systems

Job Description

Lead AI Engineer

TTEC

• Lead the design and development of production AI systems powering insurance workflow automation • Architect AI orchestration layers connecting LLMs, backend services, and business workflows • Own end-to-end AI system design, including inference pipelines, routing, caching, and fallback strategies • Drive engineering decisions around latency, reliability, cost, and scalability of AI services • Lead implementation of Observability Systems (logging, monitoring, tracing, alerting) • Review and guide backend AI implementation across engineering teams • Collaborate with product, backend, DevOps, and operations teams to ship end-to-end AI features • Debug complex production issues across distributed AI systems and lead root-cause analysis • Define engineering standards and best practices for AI system development • Mentor engineers and elevate technical execution quality across teams

Job Requirements

  • Strong backend or AI engineering experience in production environments
  • Experience building or scaling AI systems (LLMs, embeddings, recommendation systems, or automation workflows)
  • Strong system design skills with experience in distributed systems
  • Experience with production inference pipelines and AI orchestration
  • Strong debugging ability in high-scale, latency-sensitive environments
  • Experience with observability, monitoring, and incident response
  • Proven ability to lead technical execution in cross-functional teams
  • Strong ownership mindset and ability to drive projects end-to-end
  • Comfortable working in fast-paced, globally distributed teams

Benefits

  • medical insurance
  • Dental
  • Vision
  • Savings Plan Options
  • PTO

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