• Support retail partners through in-person store visits, product demos, and sales floor engagement • Deliver clear, engaging product presentations to educate and motivate retail staff and consumers • Implement merchandising and promotional activations using product and point-of-purchase materials • Execute all in-field activities in alignment with seasonal go-to-market strategies and sales priorities • Build excitement and awareness for Altra by engaging retail and community partners • Represent Altra at local and select national events, races, and expos • Support consumer trial and education through community activations and experiential opportunities • Foster meaningful, long-term relationships that drive advocacy and repeat sell-through • Partner with Sales Representatives to develop and execute effective service plans for the territory • Collaborate with Field Service teammates to design and deliver impactful education initiatives and activations • Complete detailed, accurate, and timely activity reporting via designated tools (e.g., Repsly) • Maintain organization, readiness, and professional presentation of all field assets and demo footwear • Manage travel, expenses, promotional materials, and product seeding with fiscal responsibility • Consistently meet deadlines for projects, reports, and action items

• represent us by addressing incoming telephone, digital, or written inquiries • perform basic administrative/clerical/operational/customer support/computational tasks • work on routine and patterned assignments • address customer needs which may include complex benefit questions, resolving issues, and educating members • record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it • escalate unresolved and pending customer grievances

• Proactively contact at-risk patients before they disengage or cancel — using behavioral signals, usage patterns, and CRM flags to prioritize outreach • Handle inbound cancellation and pause requests with empathy and confidence — save accounts where there's a real path to do so • Re-engage lapsed or paused subscribers through structured win-back campaigns via phone, SMS, and email • Educate patients on their progress, plan options, and the rationale for staying on track — using approved, non-clinical messaging • Identify patients who need escalation to care or clinical teams and hand off cleanly • Maintain precise CRM documentation on every patient interaction, outcome, and next step • Hit retention, save rate, and reactivation KPIs consistently • Surface patterns — reasons for cancellation, common objections, product gaps — and feed them back to product and ops teams • Contribute to refining retention playbooks, save scripts, and win-back sequences as we scale

• You will own the relationship with our existing patient base — proactively engaging subscribers before they disengage, handling cancellation and pause requests, and identifying the moments where a patient needs a nudge, a reframe, or a real conversation to stay committed to their care. • This is not a reactive churn queue. You'll reach out before the cancel request comes in, identify at-risk patients through behavioral signals, and build the kind of trust that makes patients want to stay. • You'll need empathy, persistence, and the ability to have honest conversations about health commitments — not just subscription logistics. • Proactively contact at-risk patients before they disengage or cancel — using behavioral signals, usage patterns, and CRM flags to prioritize outreach. • Handle inbound cancellation and pause requests with empathy and confidence — save accounts where there's a real path to do so. • Re-engage lapsed or paused subscribers through structured win-back campaigns via phone, SMS, and email. • Educate patients on their progress, plan options, and the rationale for staying on track — using approved, non-clinical messaging. • Identify patients who need escalation to care or clinical teams and hand off cleanly. • Maintain precise CRM documentation on every patient interaction, outcome, and next step. • Hit retention, save rate, and reactivation KPIs consistently. • Surface patterns — reasons for cancellation, common objections, product gaps — and feed them back to product and ops teams. • Contribute to refining retention playbooks, save scripts, and win-back sequences as we scale.