• Develop, support and maintain relationships with Insureds and Agents to provide concierge service. • Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. • Must have Property & Casualty (P&C) experience. • Receive incoming phone calls and tasks regarding a policy document request, billing inquiry or renewal review. • Locate new or renewal policies in the system, review for accuracy and set up for delivery to the policyholder. • Communicate with insureds, agents and underwriters to ensure policy renewals are bound, provide task and billing updates, cancellation review, policy status when necessary. • Set up accounts in system and process FNOS (First Notice Of service) and FNOS Renewal tasks. • Process insured request cancellations and White Glove pre-cancellation communication. • Take ownership. Maintain adequate suspense on outstanding items and follow up in a timely manner until its conclusion. • Please note other duties maybe assigned.

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. • Review, investigate, and document 1st party property claims under close supervision. • Gather information from policyholders, claimants, witnesses, and third-party providers. • Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). • Determine and apply coverage for building damages per policy terms. • Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. • Provide timely and professional communication to customers, claimants, and internal stakeholders. • Maintain accurate records of claim activity in claim management systems. • Demonstrate openness to continuous learning, particularly in AI and digital transformation. • Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. • This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states. • This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.) . • Perform other duties as assigned.

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. • Review, investigate, and document 1st party property claims under close supervision. • Gather information from policyholders, claimants, witnesses, and third-party providers. • Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). • Determine and apply coverage for building damages per policy terms. • Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. • Provide timely and professional communication to customers, claimants, and internal stakeholders. • Maintain accurate records of claim activity in claim management systems. • Demonstrate openness to continuous learning, particularly in AI and digital transformation. • Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. • This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states. • This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). • Perform other duties as assigned.

• Analyze large volumes of data and synthesize insights from both the demand and supply sides of the HIV market to advance CHAI’s collaborations with suppliers, inform strategic decision-making, and assess the impact of CHAI’s work. • Manage the development and maintenance of key market intelligence communication materials for both internal and external audiences, including data visualizations, presentations, reports, and other communication products. • Identify, pilot, and operationalize AI-driven approaches to streamline market intelligence gathering, data processing, and content generation. • Serve as a resource for AI knowledge sharing within the HIV program, assisting other teams in adapting and integrating relevant AI solutions. • Develop and iterate quantitative models and analyzes to estimate the impact of market interventions. • Support data collection and interface with CHAI’s country teams to gather data for analysis and development of valuable market insights. • Support the development and dissemination of global forecasts of diagnostics and antiretroviral medicines, working closely with global partners and other CHAI teams. • Present analytical findings to internal and external audiences. • Provide ad hoc analytical support to various CHAI teams on HIV/AIDS-related questions. • Other responsibilities as requested by manager.