We are seeking a Lead Patient Coordinator who is both a retention powerhouse and a logistical architect. Your mission is simple but critical: ensure 100% program completion and deliver an outstanding experience for every enrolled member. You will manage the "heart" of patient motivation and the "engine" of clinical efficiency, ensuring no patient is left behind and no clinical hour is wasted. Appointment Scheduling & Management The Scheduling Wiz: Masterfully manage high-volume, multi-clinician schedules within our systems to ensure optimization of clinician utilization and billable visits. Strategic Backfilling: Proactively identify and fill calendar gaps in advance; turn late cancellations and no-shows into opportunities by immediately slotting in eager patients. Attendance Defense: Conduct precision follow-ups and reminders to maintain a "zero-gap" clinical calendar. The Scheduling Wiz: Masterfully manage high-volume, multi-clinician schedules within our systems to ensure optimization of clinician utilization and billable visits. Strategic Backfilling: Proactively identify and fill calendar gaps in advance; turn late cancellations and no-shows into opportunities by immediately slotting in eager patients. Attendance Defense: Conduct precision follow-ups and reminders to maintain a "zero-gap" clinical calendar. Patient Engagement & Outreach Dedicated Accountability Partner: Serve as the primary driver of member success, building genuine human connections to root for patients at every stage of their recovery. Proactive Panel Ownership: Manage a large patient panel using a tailored mix of phone, SMS, and email; anticipate hurdles before they happen to ensure program adherence through the patient journey. Frictionless Support: Act as a solution-focused advocate, resolving member challenges and tailoring communication to individual preferences to keep patients inspired and on track. Dedicated Accountability Partner: Serve as the primary driver of member success, building genuine human connections to root for patients at every stage of their recovery. Proactive Panel Ownership: Manage a large patient panel using a tailored mix of phone, SMS, and email; anticipate hurdles before they happen to ensure program adherence through the patient journey. Frictionless Support: Act as a solution-focused advocate, resolving member challenges and tailoring communication to individual preferences to keep patients inspired and on track. Administrative Support & Data Management Communications Lead: Professionally manage all inbound patient, provider, and partner inquiries across all channels. Data Integrity: Meticulously maintain EHR, CRM and other records. Clinical Collaboration: Partner with Care Managers, Medical Assistants and Providers to relay critical patient info and streamline workflow. Communications Lead: Professionally manage all inbound patient, provider, and partner inquiries across all channels. Data Integrity: Meticulously maintain EHR, CRM and other records. Clinical Collaboration: Partner with Care Managers, Medical Assistants and Providers to relay critical patient info and streamline workflow.

The Insurance Specialist I is responsible for verifying insurance eligibility and benefits, ensuring authorization requirements are met, and completing pre-registration processes for scheduled outpatient and inpatient services. This role ensures compliance with payor guidelines and provides timely and accurate communication with patients, providers, and medical office staff. The Insurance Specialist I supports the financial clearance process by educating patients on insurance benefits and financial responsibilities while maintaining high standards of accuracy and professionalism. Verifies insurance eligibility and benefits for scheduled and unscheduled services to ensure coverage and compliance with payor requirements. Calculates and communicates the patient’s estimated financial responsibility for scheduled services. Identifies and ensures authorization and referral requirements are met in accordance with payor guidelines. Validates and documents all authorizations and referrals according to established policies. Reviews and determines the medical necessity of scheduled services based on payor criteria. Accurately documents and maintains all required records and communications in compliance with organizational standards. Communicates effectively and professionally with patients, physicians, and medical office staff to resolve inquiries and ensure adherence to payor requirements. Educates patients on insurance coverage, benefits, and financial responsibility, ensuring clear understanding. Processes and indexes incoming orders promptly and ensures compliance with documentation standards. Provides timely notification of admission or observation status per payor guidelines for inpatient and observation services. Performs other duties as assigned. Complies with all policies and standards. This is a remote position.

The M365 Support Technician is responsible for technical support for our customers’ 365 and Azure environments. You will assist in providing 1st and 2nd-tier client support in a large-scale, fast-moving environment. In this role, you will respond to customer inquiries via our ticketing system, via phone, email, and chat. Associates must possess strong verbal and written communication skills, problem solving skills and a desire to progress their technical knowledge. Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. Respond to all Customer requests in a timely and professional manner. Troubleshoot and resolve Microsoft 365 and Azure functional, operational, performance, and connectivity issues. Analyze and gather relevant information that might assist resolution of the issue. Conduct research on complex cases and validates cases for escalation to Sr Engineers and Vendors. Maintain communication and cooperation with the team and external stakeholders. Contribute to knowledge management initiatives. Other duties as assigned.

We are seeking a compassionate and organized Clinical Operations Associate to join our team. The successful candidate will be responsible for serving as an assistant to the team of LPNs and doctors. Assist the LPN in non-medical tasks (referrals, care plans, prior auths, etc.) Train Care Concierge on urgent duties (e.g., urgent referrals) Serve as expert in tasks which includes: Act as a liaison between patients, clinical operations, and healthcare providers Establish close relationships with and serve as a point of contact for patients Build relationships with different types of people, including clients, organization members, and health care providers Coordinate appointments and schedule follow-up visits Conduct intake assessment, needs assessment, treatment planning, and reassessment services Provide information about treatment options and resources Communicate with Care Team members (Care Coordinators, primary care physicians, and other health care providers) to facilitate client care Connect patients with support services, such as financial assistance programs Assist with insurance claims and appeals Register patients Keep detailed records of patient interactions and progress Initiate outreach and missed appointment procedures, as necessary Maintain strict confidentiality in accordance with HIPAA policies Other duties as assigned