We are seeking a compassionate and organized Clinical Operations Associate to join our team. The successful candidate will be responsible for serving as an assistant to the team of LPNs and doctors. Assist the LPN in non-medical tasks (referrals, care plans, prior auths, etc.) Train Care Concierge on urgent duties (e.g., urgent referrals) Serve as expert in tasks which includes: Act as a liaison between patients, clinical operations, and healthcare providers Establish close relationships with and serve as a point of contact for patients Build relationships with different types of people, including clients, organization members, and health care providers Coordinate appointments and schedule follow-up visits Conduct intake assessment, needs assessment, treatment planning, and reassessment services Provide information about treatment options and resources Communicate with Care Team members (Care Coordinators, primary care physicians, and other health care providers) to facilitate client care Connect patients with support services, such as financial assistance programs Assist with insurance claims and appeals Register patients Keep detailed records of patient interactions and progress Initiate outreach and missed appointment procedures, as necessary Maintain strict confidentiality in accordance with HIPAA policies Other duties as assigned

The P&C Wholesale Account Associate will provide administrative and operational support to senior underwriting and broker staff, ensuring accurate and timely completion of all marketing, service, data entry, and bind/post-bind tasks. This is a developing level position. Enter and update account, quote, and policy information in the agency management system with a high degree of accuracy Accurately enter data received on applications into carrier online rating portals Ensure data integrity by following established naming conventions, coding standards, and documentation requirements Prepare, review, and process bind orders in coordination with the brokers and underwriters Complete post-bind tasks, including policy issuance, endorsements, and cancellations Confirm all required forms, signatures, and documentation are complete Manage inbound calls, connecting customers and team members to ensure a seamless and positive experience Process mid-term changes, cancellations, reinstatements, and renewal documentation Track and follow up on outstanding carrier requests to ensure timely resolution Manage assigned task queues to ensure brokers/underwriters receive timely support Assist in preparing quote proposals, summaries, and market comparison documents when needed Ensure compliance with carrier and regulatory documentation requirements Communicate with carrier and retail agent partners Respond to requests for missing or corrected information promptly Provide administrative support to the business unit as needed

The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you’ll: Answer, triage, and process requests for new patient appointments with both primary and specialty providers. Schedule appointments that align with patient preferences and insurance requirements. Collect and verify patient demographics and insurance information. Coordinate with provider offices to ensure smooth transfer of patient information. Accurately document scheduled appointments, referrals, and demographic data in the EHR. Handle a high volume of requests efficiently while maintaining an excellent customer experience. Promote teamwork, cooperation, and continuous improvement across departments. Maintain professionalism in all interactions with patients, peers, providers, and leadership.

This role involves providing technical support to DoD and Government customers using DISA Storefront ordering software. Troubleshoot and resolve problems to ensure users can effectively utilize the software. Communicate with users via phone, email, chat, ServiceNow incident management, etc. to understand their problems and guide them through solutions. Provide step-by-step guidance to users, helping them navigate software and resolve issues independently. Offer guidance on new software or features and provide best practices for using the ordering tool. Resolve account and login issues. Manage and track user issues through a ticketing system, ensuring timely resolution. Gather feedback from users to identify areas for improvement in the software or support processes. Proactively look for order issues and resolve them even if not reported by the user. Identify and document software bugs, defects, or issues and customer pain points for future releases. Create and maintain documentation like user manuals and troubleshooting guides.