• Building and executing departmental strategy in collaboration with senior leadership; translate strategy into actionable team workplans and initiatives. • Designing and overseeing initiatives to achieve strategic priorities, ensuring deliverables are on time, within scope, and on budget. • Leading multiple complex projects simultaneously, delegating effectively and fostering shared ownership across internal teams. • Using short- and mid-term planning to solve problems of diverse scope and provide input on and execute organizational decisions. • Providing deep expertise in literacy content, pedagogy, and systems-level leadership to support high-quality instruction and equitable student outcomes. • Staying current with contemporary literacy content and evidence-based instructional practices • Managing project budgets, grant-funded initiatives, and resources, ensuring accountability, quality, and alignment with goals. • Communicating effectively with diverse audiences (teachers, administrators, policymakers), tailoring messaging to context and elevating key issues appropriately. • Representing SAP externally through thought leadership, speaking engagements, publications, and presentations. • One or more of the following responsibilities can also be expected to fall to a director as part of this senior role. Directors will be matched with these responsibilities based on their skill set and capacity through a collaborative process: • People Management: Managing team members by providing coaching towards individual professional learning goals aligned to organizational and team priorities through consistent high-quality feedback • Partnership Management - Designing and/or managing end-to-end processes related to cultivating and securing high-stakes partnership relationships with multiple stakeholders in a way that balances user experience with high impact for clients • Strategy Support & Execution: Leading of sub-committee groups to support and execute on specific aspects of the overall strategy where they own goals and tracking progress (e.g. business development, an inquiry area, a service line) • Internal Initiatives: Leading internal structures or processes to support team development where they own planning, implementation, and ongoing refinement (e.g. leading internal content learning, role-specific development) • Program Inquiry: Leading exploration in an inquiry area in collaboration with the product team to support the identification of key questions, activities aligned to those questions and organizational/team goals, outreach, and metrics for success

• Manages and leads all engineering activities during the proposal, design, quality control, and construction stages of substation projects that are assigned. • Provides management and leadership for subconsultants • Provides substation project oversight, including managing engineering scope according to technical contracts, developing change orders, and maintaining project schedules. • Directs and coordinates activities of several disciplines on a project of significant scope or a combination of large projects. • Maintains high levels of quality to meet internal and external client requirements in alignment with company expectations. • Maintains and grows a positive team culture that supports strong client service, collaboration, and accountability. • Provides leadership, coaching, and direction to technical engineering managers and teams supporting Key Client work. • Evaluates team capacity, technical skillsets, and resource alignment to support Key Client opportunities, project execution, and department growth. • Develops team capabilities needed to deliver consistent quality, responsiveness, and technical excellence for Key Clients. • Coaches, trains, and develops management staff through regular management meetings, 1:1 meetings, career development discussions, talent assessment, succession planning, quarterly reviews, individual promotions, team retention efforts, and engagement survey follow-up. • Oversees and approves team budgets, including revenue, profitability, indirect expenses, training expenses, reward and recognition expenses, and team event costs. • Supports hiring, development, engagement, and retention strategies aligned with department growth and client delivery needs. • Leads the development and implementation of departmental continuous improvement and strategic initiatives to drive efficiency, innovation, and long-term success. • Leads and supports strategic substation opportunities for Key Clients, including positioning, pursuit strategy, proposal development, and execution planning. • Partners with Sales, Project Management, and technical leaders to align client needs with Ulteig’s delivery capabilities, growth objectives, and territory sales plan execution. • Supports successful execution of priority Key Client work by helping remove barriers, align resources, manage expectations, and reinforce quality delivery. • Supports proposal efforts by developing, providing resources, and reviewing proposals, contracts, work orders, MSAs, and NDAs in partnership with the Proposal Development Team and Project Management group. • Builds and maintains trusted relationships with Key Client stakeholders through responsive communication, technical credibility, and consistent follow-through. • Identifies opportunities to expand services with existing Key Clients while balancing delivery capacity, profitability, and long-term client relationship health.

Role Description The Director, AI Enablement will help lead the organization’s shift from AI experimentation to measurable business impact by reimagining how work, talent, and organizational capabilities are designed and enabled. This role is responsible for embedding workflow redesign into our culture, aligning with AI leaders, and operationalizing AI-enabled solutions across functions to drive business outcomes. This is not a traditional technology, training, or process improvement role. It sits at the intersection of business strategy, AI enablement, workflow design, and change leadership. This role serves as a key catalyst for organizational innovation and workforce transformation. The ideal candidate is a systems thinker who can deconstruct complex work, partner with business leaders to define measurable outcomes, and work closely with AI, Engineering, Data, IT, Security, and functional teams. Success in this role means helping the business use AI not just to work faster, but fundamentally work differently. Qualifications - 10+ years of experience in business transformation, operations, strategy, consulting, product operations, process improvement, workforce transformation, or related roles. - Demonstrated experience redesigning workflows, operating models, or cross-functional business processes. - Experience partnering with technical teams, including Engineering, Data, IT, Automation, Product, or AI teams. - Strong business acumen and proven ability to connect operational work to measurable financial, customer, quality, or productivity outcomes. Requirements - Experience with AI, automation, digital transformation, workflow automation, or enterprise technology implementation. - Excellent facilitation skills, with the ability to lead workshops, align stakeholders, and surface tradeoffs. - Experience working with AI copilots, agents, workflow automation platforms, low-code/no-code tools, or enterprise AI platforms. - Experience working with PMO, Product, Engineering, Data, Security, or Responsible AI governance teams. - Consulting background or experience leading enterprise transformation initiatives. Benefits - Medical, dental, and vision - HSA contribution and match - Dependent care FSA match - Uncapped paid time off - Paid parental leave - 401(k) match - Personal and healthcare financial literacy programs - Ongoing education & tuition assistance - Gym and fitness reimbursement - Wellness program incentives

• Define, own, and drive strong CX team performance and quality standards—including productivity, reliability, and customer satisfaction— while managing operational efficiency and costs • Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality customer experiences at scale • Define our talent management strategy, partnering with our Learning & Development team, to define and maintain competency frameworks, career paths, and succession plans • Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities • Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies • Influence across the business, elevating the team's insights through clear data stories and customer-centric narratives, partnering cross-functionally to improve our product and services • Lead customer retention and engagement strategies—designing proactive support programs, escalation protocols, and high-touch interventions that drive LTV and reduce churn