• Empower students on their UMGC journey by listening, guiding, motivating, and celebrating their success • Manage and coach assigned students from the point of first class start to program completion through proactive service and outreach • Prepare students for academic success by partnering to interpret academic requirements, select appropriate courses and co-create term specific academic plans • Accurately document, maintain, and track student interactions, information, and progression • Act as a liaison for students by assisting with all administrative processes including registration, degree planning, and payment options • Connect students to the right internal and external resources at the right time • Monitor and outreach to students based on attendance, intervene early with at-risk students, and assist students through the satisfactory academic progress process throughout their program • Participate in recruitment activities and student retention initiatives

• Supports student retention by providing non-instructional intervention and support to students in grades 6-12. • Works with students and parents to identify online learning strengths and areas for improvement. • Monitors, tracks, and addresses the needs of students specifically about online learning success factors. • Conducts orientation sessions for students and learning coaches. • Educates on system navigation techniques and tips through various communication methods. • Provides timely responses to all communications from students, staff, and parents.